m2ts file import crashes Vegas Pro 20 (Build 411)

Steve-Gill wrote on 9/8/2025, 4:12 AM

After days editing successfully all my camera and sound files on my laptop with AMD chipset I returned home and tried to continue on my desktop machine (Intel i5-10400F, 16GB RAM and nvidia quadro k1200 4GB) . Crashes ensued for 2 days until this afternoon.

I'd like to share this solution in case anyone else has the same issue - I found nothing specific online during 2 days of searching and trial and error.

e.g. when opening the existing project:    
Problem:             Unmanaged Exception (0xe06d7363)
Fault Module:        C:\WINDOWS\System32\KERNELBASE.dll

- or when dragging a file into a fresh new timeline:
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Program Files\VEGAS\VEGAS Pro 20.0\RegModule_x64\mx_dec_mf_audio_x64.dll

The video files were produced on my old HD Sony camcorder and the audio was 5-channel. After lots of googling and my first conversation with ChatGPT5 I suspected the issue could be Vegas and the video card not agreeing on how to process the audio.

The solution was hinted at in https://superuser.com/a/1041862/2932248 which discusses handling/converting the audio using FFMPEG.

The command line I used is this:

ffmpeg -i infile.m2ts -c:v copy -c:a aac -ac 2 outfile.mp4

This takes the contents of the original file, writes the original video stream (without changing it) to an mp4 file and then converts the 5 channel AC3 audio stream to stereo AAC format and adds that to the mp4 file. The file was recorded in a big reverberating building so I can't judge whether there is a difference in audio quality.

Vegas Pro 20 doesn't crash now on my desktop machine and I'm getting back to work.

I hope this helps someone :)

Comments

Howard-Vigorita wrote on 9/8/2025, 11:31 AM

I don't know if my practice would make a difference, but when I install gpu drivers, I always uncheck anything to do with usb or audio. My video monitor is hdmi, not usb. And my audio uses it's own usb/asio drivers. So when I have audio or usb issues, I have one less suspect.

john_dennis wrote on 9/8/2025, 6:39 PM

@Steve-Gill said: "I can't judge whether there is a difference in audio quality."

When I change the audio to fix some AC3-related issue that seems to be more prevalent recently, I use LPCM in a MOV or m2ts wrapper. It saves a generation loss in the audio.

Steve-Gill wrote on 9/22/2025, 9:59 PM

Thanks gentlemen. I've had almost no further issues since transcoding but will try Linear Pulse Code Modulation next time.

There was the unrelated issue of the settings window for closing titles not being fully visible. I found the fix was to install the (deprecated by M$?) SSERIFE.FON fonts package from here: https://www.moviestudiozen.com/forum/vegas-pro/2916-vegas-18-shows-only-portion-of-video-media-generators-window-when-creating-credit-roll