My Running Log of Vegas Pro Service Interruptions

Comments

john_dennis wrote on 1/29/2023, 6:17 PM

2023-01-9

I experienced my first Vegas Pro "Not Responding" event in some weeks just now. This one affected my work.

GPU Options

Source
VEGAS Pro

Summary
Stopped working

Date
‎1/‎29/‎2023 4:01 PM

Status
Report sent

Description
Faulting Application Path:    C:\Program Files\VEGAS\VEGAS Pro 19.0\vegas190.exe

Problem signature
Problem Event Name:    BEX64
Application Name:    vegas190.exe
Application Version:    19.0.0.648
Application Timestamp:    63915e2f
Fault Module Name:    amdocl64.dll
Fault Module Version:    31.0.12027.7000
Fault Module Timestamp:    6351b8ba
Exception Offset:    00000000003a8d5d
Exception Code:    c0000409
Exception Data:    0000000000000007
OS Version:    10.0.19045.2.0.0.256.48
Locale ID:    1033
Additional Information 1:    5325
Additional Information 2:    532546d87b12fd7e7fdb793c671d54e6
Additional Information 3:    8949
Additional Information 4:    8949bd2e55f8ca30eaf5a849a208bf1e

Extra information about the problem
Bucket ID:    93ac553f4375bb1a99360a2541f02b92 (1816650654826900370)
Source
VST Server

Summary
Stopped working

Date
‎1/‎29/‎2023 4:01 PM

Status
Report sent

Description
Faulting Application Path:    C:\Program Files\VEGAS\VEGAS Pro 19.0\x86\sfvstserver.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    sfvstserver.exe
Application Version:    19.0.0.648
Application Timestamp:    63916045
Fault Module Name:    KERNELBASE.dll
Fault Module Version:    10.0.19041.2486
Fault Module Timestamp:    ca518c9d
Exception Code:    e0000001
Exception Offset:    0012e292
OS Version:    10.0.19045.2.0.0.256.48
Locale ID:    1033
Additional Information 1:    e63f
Additional Information 2:    e63fdc397cb77548c735d9e70192c7a2
Additional Information 3:    3e2c
Additional Information 4:    3e2c5e2ec9754f59c451f088aef138fb

Extra information about the problem
Bucket ID:    812fe047bd9d4af35198ff282486a70b (1268043842981373707)
Source
VEGAS Pro

Summary
Stopped working

Date
‎1/‎29/‎2023 4:01 PM

Status
Report sent

Description
Faulting Application Path:    C:\Program Files\VEGAS\VEGAS Pro 19.0\vegas190.exe

Problem signature
Problem Event Name:    BEX64
Application Name:    vegas190.exe
Application Version:    19.0.0.648
Application Timestamp:    63915e2f
Fault Module Name:    amdocl64.dll
Fault Module Version:    31.0.12027.7000
Fault Module Timestamp:    6351b8ba
Exception Offset:    00000000003a8d5d
Exception Code:    c0000409
Exception Data:    0000000000000007
OS Version:    10.0.19045.2.0.0.256.48
Locale ID:    1033
Additional Information 1:    5325
Additional Information 2:    532546d87b12fd7e7fdb793c671d54e6
Additional Information 3:    8949
Additional Information 4:    8949bd2e55f8ca30eaf5a849a208bf1e

Extra information about the problem
Bucket ID:    93ac553f4375bb1a99360a2541f02b92 (1816650654826900370)

 

My main system:
Motherboard: ASUS ProArt Z790-CREATOR WIFI
CPU: Intel Core i9-13900K - Core i9 13th Gen Raptor Lake 24-Core (8P+16E) P-core Base Frequency: 3.0 GHz E-core Base Frequency: 2.2 GHz LGA 1700 125W Intel UHD Graphics 770 Desktop Processor - BX8071513900K
GPU: Currently intel on-die video adapter
RAM: CORSAIR Vengeance 64GB (2 x 32GB) 288-Pin PC RAM DDR5 5600 (PC5 44800) Desktop Memory Model CMK64GX5M2B5600C40
Disk O/S & Programs: WD Black SN850 NVMe SSD WDS100T1X0E - SSD - 1 TB - PCIe 4.0 x4 (NVMe)
Disk Active Projects: 1TB & 2TB WD BLACK SN750 NVMe Internal PCI Express 3.0 x4 Solid State Drives
Disk Other: WD Ultrastar/Hitachi Hard Drives: WDBBUR0080BNC-WRSN, HGST HUH728080ALE600, 724040ALE640, HDS3020BLA642
Case: LIAN LI PC-90 Black Aluminum ATX Full Tower Case
CPU cooling: CORSAIR - iCUE H115i RGB PRO XT 280mm Radiator CPU Liquid Cooling System
Power supply: SeaSonic SS-750KM3 750W 80 PLUS GOLD Certified Full Modular Active PFC Power Supply
Drive Bay: Kingwin KF-256-BK 2.5" and 3.5" Trayless Hot Swap Rack with USB 3
Sound card: Realtek S1220A on motherboard. Recording done on another system.
Primary Monitor: Asus ProArt PA248q (24" 1920 x 1200)
O/S: Windows 10 Pro 10.0.19045 Build 19045

Camera: Sony RX10 Model IV

https://www.youtube.com/user/thedennischannel

relaxvideo wrote on 1/29/2023, 11:46 PM

Lucky man.

This clearly confirm, that the issue is NOT because of gpu decoding AND V19 b648 is still not stable, right?

Grazie wrote on 1/29/2023, 11:49 PM

99.938476% of PC users on the planet never look at or the Windows Event Viewer. Many of them live happy, contented lives in their quest to become Tik-Tok "influencers".

@john_dennis - Thanks John! Can I add being a Tik-Tok "influencers" to my CV? Can I? . . Can I? I just looked at my Reliability History - I'm too embarrassed to share it here - nasty!

(NB: Eh..What're Tik-Tok "influencers".)

Reyfox wrote on 1/30/2023, 5:07 AM

@relaxvideo wrote:

Lucky man.

This clearly confirm, that the issue is NOT because of gpu decoding AND V19 b648 is still not stable, right?

Let's see.... @john_dennis said this problem is the first one he has experienced in some weeks, and you come back with that VP19 is not stable? Really??

relaxvideo wrote on 1/30/2023, 5:52 AM

Yes, really.
"Application Name:    vegas190.exe"

Reyfox wrote on 1/30/2023, 6:06 AM

So the software, after weeks of use has a crash, and you hang your hat on that. As if there is a perfect editing software where there are zero problems with it. I would love to know the name of it and if it is comparable to Vegas....

Do I want a "perfect", trouble free editor? Yes!!!! But even the OS you and I are using isn't bug free. I have no software on my computer that is as complex as Vegas Pro (including the much vaunted Resolve Studio) that has not crashed or had an issue.

VP19 I don't think will be patched much more. They've admitted that they will now spend more time with QC before releasing any further patches for VP20. That still doesn't mean it will be 100% bug free.

relaxvideo wrote on 1/30/2023, 6:56 AM

Yes, by some users, like me, crash or not responde more often than by others.
Too bad we cannot have more V19 release :(
Dont get me wrong, i dont say every app is 100% bugfree, but there are difference between small bugs, which doesnt affect editing work much, and big errors, which does make headaches to the end users.
(just my opinion)

Last changed by relaxvideo on 1/30/2023, 7:59 AM, changed a total of 1 times.

i7-2600, 32GB, 1660Ti studio driver, SSD, LG 3D monitor +3DTV

Ryzen 5-1600, 16GB, 1660 Super, M2-SSD, Acer freesync monitor

Win10 x64, Vegas19 b648

Reyfox wrote on 1/30/2023, 7:56 AM

@relaxvideo understand. It is your personal experience. But it's not everyone's personal experience. I feel for those that have problems that impede their editing experience.

Getting software to work on the infinite variable number of computer configurations is a monumental task. Where it should work reliably is on a fresh install of OS and all necessary drivers (motherboard chipset, etc). What I would like to know out of curiosity is the configuration of the developers computers and what additional software they have installed. Most users have a plethora of software/drivers/hardware on their computer that can affect software.

john_dennis wrote on 1/30/2023, 9:00 AM

@Grazie

If you have a current CV, by all means add TikTok influencer to it. I stopped updating mine.

My main system:
Motherboard: ASUS ProArt Z790-CREATOR WIFI
CPU: Intel Core i9-13900K - Core i9 13th Gen Raptor Lake 24-Core (8P+16E) P-core Base Frequency: 3.0 GHz E-core Base Frequency: 2.2 GHz LGA 1700 125W Intel UHD Graphics 770 Desktop Processor - BX8071513900K
GPU: Currently intel on-die video adapter
RAM: CORSAIR Vengeance 64GB (2 x 32GB) 288-Pin PC RAM DDR5 5600 (PC5 44800) Desktop Memory Model CMK64GX5M2B5600C40
Disk O/S & Programs: WD Black SN850 NVMe SSD WDS100T1X0E - SSD - 1 TB - PCIe 4.0 x4 (NVMe)
Disk Active Projects: 1TB & 2TB WD BLACK SN750 NVMe Internal PCI Express 3.0 x4 Solid State Drives
Disk Other: WD Ultrastar/Hitachi Hard Drives: WDBBUR0080BNC-WRSN, HGST HUH728080ALE600, 724040ALE640, HDS3020BLA642
Case: LIAN LI PC-90 Black Aluminum ATX Full Tower Case
CPU cooling: CORSAIR - iCUE H115i RGB PRO XT 280mm Radiator CPU Liquid Cooling System
Power supply: SeaSonic SS-750KM3 750W 80 PLUS GOLD Certified Full Modular Active PFC Power Supply
Drive Bay: Kingwin KF-256-BK 2.5" and 3.5" Trayless Hot Swap Rack with USB 3
Sound card: Realtek S1220A on motherboard. Recording done on another system.
Primary Monitor: Asus ProArt PA248q (24" 1920 x 1200)
O/S: Windows 10 Pro 10.0.19045 Build 19045

Camera: Sony RX10 Model IV

https://www.youtube.com/user/thedennischannel

john_dennis wrote on 1/30/2023, 9:10 AM

@relaxvideo @Reyfox

The rationale behind my posting details of my Vegas Pro service interruptions is that the data is more scientific than anecdotal about what was going on in the machine when I was interrupted.

When posted in a code block here, it's searchable by anyone on the Internet, unlike the crash report that is sent off to Microsoft and/or Magix.

All software is broken or will break in my lifetime.

My main system:
Motherboard: ASUS ProArt Z790-CREATOR WIFI
CPU: Intel Core i9-13900K - Core i9 13th Gen Raptor Lake 24-Core (8P+16E) P-core Base Frequency: 3.0 GHz E-core Base Frequency: 2.2 GHz LGA 1700 125W Intel UHD Graphics 770 Desktop Processor - BX8071513900K
GPU: Currently intel on-die video adapter
RAM: CORSAIR Vengeance 64GB (2 x 32GB) 288-Pin PC RAM DDR5 5600 (PC5 44800) Desktop Memory Model CMK64GX5M2B5600C40
Disk O/S & Programs: WD Black SN850 NVMe SSD WDS100T1X0E - SSD - 1 TB - PCIe 4.0 x4 (NVMe)
Disk Active Projects: 1TB & 2TB WD BLACK SN750 NVMe Internal PCI Express 3.0 x4 Solid State Drives
Disk Other: WD Ultrastar/Hitachi Hard Drives: WDBBUR0080BNC-WRSN, HGST HUH728080ALE600, 724040ALE640, HDS3020BLA642
Case: LIAN LI PC-90 Black Aluminum ATX Full Tower Case
CPU cooling: CORSAIR - iCUE H115i RGB PRO XT 280mm Radiator CPU Liquid Cooling System
Power supply: SeaSonic SS-750KM3 750W 80 PLUS GOLD Certified Full Modular Active PFC Power Supply
Drive Bay: Kingwin KF-256-BK 2.5" and 3.5" Trayless Hot Swap Rack with USB 3
Sound card: Realtek S1220A on motherboard. Recording done on another system.
Primary Monitor: Asus ProArt PA248q (24" 1920 x 1200)
O/S: Windows 10 Pro 10.0.19045 Build 19045

Camera: Sony RX10 Model IV

https://www.youtube.com/user/thedennischannel

Reyfox wrote on 1/30/2023, 12:48 PM

@john_dennis, I hope that all that you post is taken into consideration by the Vegas team. I look through the reliability once a week to see what has happened on my computer.

Do you think this is something that everyone should do along with explaining how/when it happened?

Since I am moving my software to a new install of Win11, I haven't used Vegas much other than to install and make sure it is running.

 

john_dennis wrote on 1/31/2023, 8:31 AM

@Reyfox said "Do you think this is something that everyone should do along with explaining how/when it happened?"

I think most people should look at Reliability History periodically, especially when they might be having an issue with their system. Most people won't know how to interpret the entries, including me, but the data could provide clues. At a minimum, the data can be searched on the Internet for more clues. Having a log of what actually happened when Vegas Pro hung or crashed is far superior to saying:

"I was working along using media that I've always used, on a system that has never changed when Vegas stopped working. I'm so frustrated 'cause I've got a deadline and Vegas sucks!"

Notice I didn't recommend that everyone on the planet scroll through the Windows Event Logs. Though it could be useful, many people reach data overload there too quickly.

My main system:
Motherboard: ASUS ProArt Z790-CREATOR WIFI
CPU: Intel Core i9-13900K - Core i9 13th Gen Raptor Lake 24-Core (8P+16E) P-core Base Frequency: 3.0 GHz E-core Base Frequency: 2.2 GHz LGA 1700 125W Intel UHD Graphics 770 Desktop Processor - BX8071513900K
GPU: Currently intel on-die video adapter
RAM: CORSAIR Vengeance 64GB (2 x 32GB) 288-Pin PC RAM DDR5 5600 (PC5 44800) Desktop Memory Model CMK64GX5M2B5600C40
Disk O/S & Programs: WD Black SN850 NVMe SSD WDS100T1X0E - SSD - 1 TB - PCIe 4.0 x4 (NVMe)
Disk Active Projects: 1TB & 2TB WD BLACK SN750 NVMe Internal PCI Express 3.0 x4 Solid State Drives
Disk Other: WD Ultrastar/Hitachi Hard Drives: WDBBUR0080BNC-WRSN, HGST HUH728080ALE600, 724040ALE640, HDS3020BLA642
Case: LIAN LI PC-90 Black Aluminum ATX Full Tower Case
CPU cooling: CORSAIR - iCUE H115i RGB PRO XT 280mm Radiator CPU Liquid Cooling System
Power supply: SeaSonic SS-750KM3 750W 80 PLUS GOLD Certified Full Modular Active PFC Power Supply
Drive Bay: Kingwin KF-256-BK 2.5" and 3.5" Trayless Hot Swap Rack with USB 3
Sound card: Realtek S1220A on motherboard. Recording done on another system.
Primary Monitor: Asus ProArt PA248q (24" 1920 x 1200)
O/S: Windows 10 Pro 10.0.19045 Build 19045

Camera: Sony RX10 Model IV

https://www.youtube.com/user/thedennischannel