My Running Log of Vegas Pro Service Interruptions
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Reyfox
wrote on 7/22/2023, 1:48 PM
@john_dennis did you have an AMD graphics card in the past installed?
john_dennis
wrote on 7/23/2023, 12:19 AM
I had my old Sapphire Radeon RX480 in this new machine to test for a while and make comparisons to the on-die adapter. I have no future plans for this card and was not using it on my current projects so I removed it this evening and regressed to an image prior to the date that I installed it. All work now will be on the Intel UHD 770 in the processor.
fr0sty
wrote on 7/23/2023, 3:28 AM
Hopefully that'll increase your stability, because all the error logs that I saw mentioned AMD Open CL.
john_dennis
wrote on 7/23/2023, 11:35 AM
@fr0sty I did one project this morning using only the intel video adapter with nothing posted in Reliability History.
That makes one in a row.
Reyfox
wrote on 7/23/2023, 11:40 AM
@john_dennis I knew you had that card, but looking at your signature, it wasn't listed. So I thought that "residual" leftovers were causing the issue.
Glad that "so far...so good"!
john_dennis
wrote on 8/21/2023, 9:21 AM
2023-08-21 0716 PST
While extending the edge of a nested project.
Source VEGAS Pro Summary Stopped responding and was closed Date 8/21/2023 7:16 AM Status Report sent Description A problem caused this program to stop interacting with Windows. Faulting Application Path: C:\Program Files\VEGAS\VEGAS Pro 21.0\vegas210.exe Problem signature Problem Event Name: AppHangB1 Application Name: vegas210.exe Application Version: 21.0.0.108 Application Timestamp: 64d189ec Hang Signature: afec Hang Type: 134217728 OS Version: 10.0.19045.2.0.0.256.48 Locale ID: 1033 Additional Hang Signature 1: afecba28028e238acc4b3f4ebbf625e4 Additional Hang Signature 2: 8d23 Additional Hang Signature 3: 8d23d824f033c8298f0e9da0295721db Additional Hang Signature 4: afec Additional Hang Signature 5: afecba28028e238acc4b3f4ebbf625e4 Additional Hang Signature 6: 8d23 Additional Hang Signature 7: 8d23d824f033c8298f0e9da0295721db Extra information about the problem Bucket ID: b857d679c40f972d68cf1da16540159b (1787680156115015067)
john_dennis
wrote on 8/29/2023, 9:21 AM
2023-08-29 0716
relaxvideo
wrote on 8/29/2023, 9:25 AM
:(
john_dennis
wrote on 9/3/2023, 9:05 AM
2023-09-03
06:36 AM
Faulting application name: vegas210.exe, version: 21.0.0.108, time stamp: 0x64d189ec Faulting module name: libmfx64-gen.dll, version: 23.6.12.3975, time stamp: 0x6486c4e1 Exception code: 0xc0000409 Fault offset: 0x0000000000977c15 Faulting process id: 0x664 Faulting application start time: 0x01d9de6b28440213 Faulting application path: C:\Program Files\VEGAS\VEGAS Pro 21.0\vegas210.exe Faulting module path: C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_bef59ff5f9d0461f\libmfx64-gen.dll Report Id: d50a97c7-9220-4ccc-8201-657193799b75 Faulting package full name: Faulting package-relative application ID:
06:40 AM
Faulting application name: vegas210.exe, version: 21.0.0.108, time stamp: 0x64d189ec Faulting module name: libmfx64-gen.dll, version: 23.6.12.3975, time stamp: 0x6486c4e1 Exception code: 0xc0000409 Fault offset: 0x0000000000977c15 Faulting process id: 0x1174 Faulting application start time: 0x01d9de6bbcf6f236 Faulting application path: C:\Program Files\VEGAS\VEGAS Pro 21.0\vegas210.exe Faulting module path: C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_bef59ff5f9d0461f\libmfx64-gen.dll Report Id: 4e7abebd-6be0-406e-89e6-7cb740e9df36 Faulting package full name: Faulting package-relative application ID:
06:55 AM
Source Windows Summary Hardware error Date 9/3/2023 6:55 AM Status Not reported Description A problem with your hardware caused Windows to stop working correctly. Problem signature Problem Event Name: LiveKernelEvent Code: 141 Parameter 1: ffff9188621e9460 Parameter 2: fffff8003cf76d20 Parameter 3: 0 Parameter 4: 0 OS version: 10_0_19045 Service Pack: 0_0 Product: 256_1 OS Version: 10.0.19045.2.0.0.256.48 Locale ID: 1033
john_dennis
wrote on 9/6/2023, 9:07 AM
2023-09-06 0705
While running a stabilization on a short clip.
Source VEGAS Pro Summary Stopped responding and was closed Date 9/6/2023 7:04 AM Status Report sent Description A problem caused this program to stop interacting with Windows. Faulting Application Path: C:\Program Files\VEGAS\VEGAS Pro 21.0\vegas210.exe Problem signature Problem Event Name: AppHangB1 Application Name: vegas210.exe Application Version: 21.0.0.108 Application Timestamp: 64d189ec Hang Signature: e10f Hang Type: 134217728 OS Version: 10.0.19045.2.0.0.256.48 Locale ID: 1033 Additional Hang Signature 1: e10f01bac2d9921c018dd1554fda488c Additional Hang Signature 2: fe61 Additional Hang Signature 3: fe61c65f91e44451a64426208bf69d0f Additional Hang Signature 4: e10f Additional Hang Signature 5: e10f01bac2d9921c018dd1554fda488c Additional Hang Signature 6: fe61 Additional Hang Signature 7: fe61c65f91e44451a64426208bf69d0f Extra information about the problem Bucket ID: cd585a2cebe44db7ac3c996c40358e7f (2034669821877390975)
Reyfox
wrote on 9/7/2023, 11:56 AM
@john_dennis, I admire your stoic commitment in this, posting your trials and tribulations.
What I find a "head scratcher" is that I haven't experienced these issues, with Vegas being almost trouble free.
john_dennis
wrote on 9/7/2023, 12:19 PM
I'm still getting stuff done.
Reyfox
wrote on 9/7/2023, 1:10 PM
@john_dennis, I can't remember which version of Vegas I was using, maybe early VP19, but I couldn't do anything. Every few minutes, crash. Nothing complex, just trying to even trim clips on the timeline.
Finally, they (Vegas Devs) got things under control. But I was frustrated... extremely so.
john_dennis
wrote on 9/9/2023, 8:30 PM
*** 2023-09-12 Update - Suspected Hardware Failure ***
From Event Log
"The IO operation at logical block address 0x22 for Disk 0 (PDO name: \Device\00000056) failed due to a hardware error."
When I opened the case, the 8TB disk was attempting to spin up but never made it. It was offline and diskpart could not find it. I swapped the disk to another power connector and SATA port and it came online, but it will be policy replaced. I'll diagnose ports and power cables when the new drive arrives on Wednesday. My most recent backup to offline media was a couple days ago. Current work is still on NVME disk.
*** /2023-09-12 Update ***
2023-09-09 1827
Source VEGAS Pro Summary Stopped responding and was closed Date 9/9/2023 6:27 PM Status Report sent Description A problem caused this program to stop interacting with Windows. Faulting Application Path: C:\Program Files\VEGAS\VEGAS Pro 21.0\vegas210.exe Problem signature Problem Event Name: AppHangB1 Application Name: vegas210.exe Application Version: 21.0.0.108 Application Timestamp: 64d189ec Hang Signature: afec Hang Type: 134217728 OS Version: 10.0.19045.2.0.0.256.48 Locale ID: 1033 Additional Hang Signature 1: afecba28028e238acc4b3f4ebbf625e4 Additional Hang Signature 2: b616 Additional Hang Signature 3: b6164c070fe03ba5182d8cb206fe0843 Additional Hang Signature 4: afec Additional Hang Signature 5: afecba28028e238acc4b3f4ebbf625e4 Additional Hang Signature 6: b616 Additional Hang Signature 7: b6164c070fe03ba5182d8cb206fe0843 Extra information about the problem Bucket ID: b857d679c40f972d68cf1da16540159b (1787680156115015067)
john_dennis
wrote on 9/9/2023, 10:00 PM
*** 2023-09-12 Update - Suspected Hardware Failure ***
From Event Log
"The IO operation at logical block address 0x22 for Disk 0 (PDO name: \Device\00000056) failed due to a hardware error."
When I opened the case, the 8TB disk was attempting to spin up but never made it. It was offline and diskpart could not find it. I swapped the disk to another power connector and SATA port and it came online, but it will be policy replaced. I'll diagnose ports and power cables when the new drive arrives on Wednesday. My most recent backup to offline media was a couple days ago. Current work is still on NVME disk.
*** /2023-09-12 Update ***
2023-09-09 1952
Source VEGAS Pro Summary Stopped responding and was closed Date 9/9/2023 7:52 PM Status Report sent Description A problem caused this program to stop interacting with Windows. Faulting Application Path: C:\Program Files\VEGAS\VEGAS Pro 21.0\vegas210.exe Problem signature Problem Event Name: AppHangB1 Application Name: vegas210.exe Application Version: 21.0.0.108 Application Timestamp: 64d189ec Hang Signature: afec Hang Type: 134217728 OS Version: 10.0.19045.2.0.0.256.48 Locale ID: 1033 Additional Hang Signature 1: afecba28028e238acc4b3f4ebbf625e4 Additional Hang Signature 2: b616 Additional Hang Signature 3: b6164c070fe03ba5182d8cb206fe0843 Additional Hang Signature 4: afec Additional Hang Signature 5: afecba28028e238acc4b3f4ebbf625e4 Additional Hang Signature 6: b616 Additional Hang Signature 7: b6164c070fe03ba5182d8cb206fe0843 Extra information about the problem Bucket ID: b857d679c40f972d68cf1da16540159b (1787680156115015067)
This was after I restored the system image to its pristine state and allowed two Windows updates to bring the maintenance level up to date.
john_dennis
wrote on 11/5/2023, 9:27 AM
2023-11-05 0725
Description A problem caused this program to stop interacting with Windows. Faulting Application Path: C:\Program Files\VEGAS\VEGAS Pro 21.0\vegas210.exe Problem signature Problem Event Name: AppHangB1 Application Name: vegas210.exe Application Version: 21.0.0.108 Application Timestamp: 64d189ec Hang Signature: 7e52 Hang Type: 134217728 OS Version: 10.0.19045.2.0.0.256.48 Locale ID: 1033 Additional Hang Signature 1: 7e52d2e641c931b7278ded201fb6b0c5 Additional Hang Signature 2: 9f63 Additional Hang Signature 3: 9f63b7d23167ca51192ee51f3f62fe5d Additional Hang Signature 4: 7e52 Additional Hang Signature 5: 7e52d2e641c931b7278ded201fb6b0c5 Additional Hang Signature 6: 9f63 Additional Hang Signature 7: 9f63b7d23167ca51192ee51f3f62fe5d Extra information about the problem Bucket ID: 113703423207933a4b309294a908e7bb (1959227005094913979)