NewBlue Titler products on VP14

jetdv wrote on 9/23/2016, 8:51 PM

For Vegas Pro Complete and Vegas Pro Suite Complete users:

We have been made aware of some issues with the Vegas Pro 14 upgrade and our Vegas Pro Complete, Vegas Pro Suite Complete products that some users experience:

  • Crash when opening Titler Pro / Express
  • Crash when opening NewBlue Application Manager
  • Errors activating products

We are very sorry for the inconvenience to anyone who is having problems.  We've released critical updates to address these issues.  Please reboot your PC and install this update for your product:

 

Vegas Pro Suite Complete: http://www.newbluefx.com/downloads/Magix/NewBlueVegasProSuiteComplete-160915.exe

 

Vegas Pro Complete: http://www.newbluefx.com/downloads/Magix/NewBlueVegasProComplete-160915.exe

 

If you continue experiencing any problems or are unable to reset your password, please contact us at: support @ newblueinc.com.

 

For Titler Pro 4 Users:

We also have received reports of incompatibility with Titler Pro 4 and the Vegas Pro 14 update.  We are very sorry for the inconvenience and are working to fix the problem as quickly as possible.

Comments

fr0sty wrote on 9/24/2016, 11:10 AM

Unfortunately, when I try to sign up, I still get the "an account with this e-mail already exists", then  when I try to reset the password, I still get:

"An error occurred attempting to reset password.

HTTP_STATUS 500, err=0"

If I try to click the little gear up at the top and click "support", I get a page not found error:

https://www.newbluefx.com/support/help-files

jetdv wrote on 9/24/2016, 11:36 AM

fr0sty, (and anyone else having login issues), just contact support @ newblueinc.com and you will be taken care of. We'll get your password reset and, if necessary, get your account activated (that is often the issue - the account was never activated).

PLS wrote on 9/24/2016, 12:10 PM

Even with the new update above Titler Pro Express crashes on opening in Vegas Pro 14. Windows 7 64 bit, GeForce GTX470, latest driver 372.90

Grazie wrote on 9/24/2016, 12:42 PM

Edward - I've followed your emailed instructions and now NB is reporting that I have a missing QT dll . I DO have it. See my email reply to you.

Anyway, not working in neither VP13 nor VP14.

Not happy . . . .

 

 

Grazie

PC 7 64-bit 16gb * Intel® Core™i7-2600k Quad Core 3.40GHz * 2GB NVIDIA GEFORCE GTX 560 Ti

PC 10 64-bit 64gb * Intel® Core™i9 - 3.3GHz * 40Gb NVIDIA  GeForce RTX 2070

Cameras: Canon XF300 + PowerShot SX60HS Bridge

Grazie wrote on 9/24/2016, 12:56 PM

Y'know, I'm quite worn out by this process . . . .

Grazie

PC 7 64-bit 16gb * Intel® Core™i7-2600k Quad Core 3.40GHz * 2GB NVIDIA GEFORCE GTX 560 Ti

PC 10 64-bit 64gb * Intel® Core™i9 - 3.3GHz * 40Gb NVIDIA  GeForce RTX 2070

Cameras: Canon XF300 + PowerShot SX60HS Bridge

NormanPCN wrote on 9/24/2016, 1:05 PM

Y'know, I'm quite worn out by this process . . . .

...and that made me just give up a while ago. Nothing to do with teething pains of V14. Constant regressions. Things not being fixed. It's like a black hole. Light goes in and never escapes.

Grazie wrote on 9/24/2016, 1:17 PM

Norman, it's purely this NewBlue TITLER. 

Grazie

PC 7 64-bit 16gb * Intel® Core™i7-2600k Quad Core 3.40GHz * 2GB NVIDIA GEFORCE GTX 560 Ti

PC 10 64-bit 64gb * Intel® Core™i9 - 3.3GHz * 40Gb NVIDIA  GeForce RTX 2070

Cameras: Canon XF300 + PowerShot SX60HS Bridge

paul-marshall wrote on 9/24/2016, 2:15 PM

Newblue Titler Pro Express usually freezes for me when I exit back to Vegas needing Task Manager to end process.  I have managed to get a title working but I cannot figure out what i did when it fails.

I can find no specific info on this Express version. I assume it will be cut down in some way so I have no idea what I'm supposed to be able to do with it.

 

Gab32 wrote on 9/24/2016, 3:09 PM

Is not working, Newblue Titler Pro Express provided with Vegas pro is a real fake.

I will uninstal and forget about it. Bye

 

DeadRadioStar wrote on 9/24/2016, 4:39 PM

Does anyone know if New Blue Titler 3 (which works with VP13) will still work with VP14?

BruceUSA wrote on 9/24/2016, 4:52 PM

Newblue Titler Pro express 160915 freeze VP14 when I open titler pro express.  AMD R9 290X with update driver.  I might just better off just use the default titler.  If I need 3D titler just use newbluefx titler in Vegas pro 11, that  work beautifully no crash what so ever.

paul-marshall wrote on 9/24/2016, 5:22 PM

Newblue Titler Pro express 160915 had fixed the crash on closing Titler. I have created a working title but I get this error regularly. Autosave gives a similar error, I have had to turn it off. Someone has forgotten to take 'Sony' out of some thing! Building a dynamic ram preview is one cause.

C:\Users\Paul\AppData\Local\Temp\scr0.cs(3) : The type or namespace name 'Sony' could not be found (are you missing a using directive or an assembly reference?)
C:\Users\Paul\AppData\Local\Temp\scr0.cs(8) : The type or namespace name 'Vegas' could not be found (are you missing a using directive or an assembly reference?)
 

And another thing.  Creating a new category folder causes a dialogue box to open up BEHIND the main window.

Grazie wrote on 9/25/2016, 3:26 AM

Not working here with the advice I got from NewBlue support.

Grazie

PC 7 64-bit 16gb * Intel® Core™i7-2600k Quad Core 3.40GHz * 2GB NVIDIA GEFORCE GTX 560 Ti

PC 10 64-bit 64gb * Intel® Core™i9 - 3.3GHz * 40Gb NVIDIA  GeForce RTX 2070

Cameras: Canon XF300 + PowerShot SX60HS Bridge

Chanimal wrote on 9/25/2016, 6:23 AM

Support re-set my password and it worked--at least it appeared to work.  I then had to run the uninstall and then I re-installed and FINALLY everything installed (including Vegas (which hadn't shown up)).  NewBlue responded VERY quick to my request.  Of course, now I remember why I didn't use my previous Titler 3--it didn't appear intuitive at all.  I tried again, but this kind learneth not but by much fasting and prayer (it is Sunday) ;-)>

Good luck getting yours installed. Has to be embarrasing for their team and for Magix to have these basic install issues messing up their debut first impressions.

Grazie wrote on 9/25/2016, 6:41 AM

What version had you had Support with?

Grazie

PC 7 64-bit 16gb * Intel® Core™i7-2600k Quad Core 3.40GHz * 2GB NVIDIA GEFORCE GTX 560 Ti

PC 10 64-bit 64gb * Intel® Core™i9 - 3.3GHz * 40Gb NVIDIA  GeForce RTX 2070

Cameras: Canon XF300 + PowerShot SX60HS Bridge

PLS wrote on 9/25/2016, 7:53 AM

I had no problem activating the original install however even with the new update 160915 Titler Pro Express crashes on opening in Vegas Pro 14.

Windows 7 64 bit, GeForce GTX470, latest driver 372.90

Grazie wrote on 9/25/2016, 7:59 AM

So, no success. 

Grazie

PC 7 64-bit 16gb * Intel® Core™i7-2600k Quad Core 3.40GHz * 2GB NVIDIA GEFORCE GTX 560 Ti

PC 10 64-bit 64gb * Intel® Core™i9 - 3.3GHz * 40Gb NVIDIA  GeForce RTX 2070

Cameras: Canon XF300 + PowerShot SX60HS Bridge

Quitter wrote on 9/25/2016, 8:34 AM

Newblue Titler Pro express 160915 had fixed the crash on closing Titler. I have created a working title but I get this error regularly. Autosave gives a similar error, I have had to turn it off. Someone has forgotten to take 'Sony' out of some thing! Building a dynamic ram preview is one cause.

C:\Users\Paul\AppData\Local\Temp\scr0.cs(3) : The type or namespace name 'Sony' could not be found (are you missing a using directive or an assembly reference?)
C:\Users\Paul\AppData\Local\Temp\scr0.cs(8) : The type or namespace name 'Vegas' could not be found (are you missing a using directive or an assembly reference?)
 

This is the answer from NewBlue Support: (request 22490)

we are researching this issue and will release a new built soon.

NewBlueFX

IAM4UK wrote on 9/25/2016, 8:44 AM

Since we're talking about what a mess the relationship with VP14 and NBT3 is, I'll ask:
Why isn't the current NB Titler 4 the included program with this newest version of Vegas?

PLS wrote on 9/25/2016, 9:31 AM

Regarding my crashing issues. One thing I notice, the new download is build 160915, however the Application Manager and Plugin Manager says build 160916...

SphinxRa40 wrote on 9/25/2016, 2:29 PM

Since we're talking about what a mess the relationship with VP14 and NBT3 is, I'll ask:
Why isn't the current NB Titler 4 the included program with this newest version of Vegas?

would like to know that to

NormanPCN wrote on 9/25/2016, 4:07 PM

Maybe NewBlue does not want to bundle TP4 with apps.

A TP4 bundle license would cost more than TP3. Therefore Vegas Pro Suite would then be more expensive with TP4 than TP3. NewBlue could want full proce for TP4 but willing to bundle TP3 at a lower cost. Probably hoping to get people to upgrade to the full current version and/or future versions.

DeadRadioStar wrote on 9/25/2016, 5:03 PM

.... the full TP3 was one of the bundled options with the last (Sony/SCS) upgrade, i.e. from VP12 tp VP13.  I have that version of TP3 and I'm trying to figure out if the TP Express bundled with the VP14 offer would actually be a downgrade?  Or would the existing full TP3, working with VP13, still work with VP14?

paul-marshall wrote on 9/25/2016, 5:22 PM

SInce there is no help and no info anywhere on what exactly what Titler Pro Express is or what I can do with it I asked Newblue. Impressed by the speed of their reply:

"Titler Express is basically the "QuickEdit" screen from Titler Pro 3. It does not include the title designer. You simply add Titler Express to the timeline, select the desired template, and then adjust the text as needed."

Not sure what is 'Pro' about this!