I've restarted my laptop many times yet vegas pro 20 keeps glitching in the playback. The original video files are fine and I'm able to edit the video as normal. But the playback is glitchy and the rendered video is glitchy. Nothing else on my laptop is malfunctioning. What should I do?
@Keisha-Felix Start with Info as under Sections B & C of this thread https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/
Share your GPU and CPU model. Share a screenshot of the glitch and of preferences/ file io and of your render settings. Provide MediaInfo for the original footage.
Here's how to do MediaInfo: https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/
Intel(R) HD Graphics 520
Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz
General
Complete name : C:\Users\keish\Pictures\C0211.MP4
Format : XAVC
Codec ID : XAVC (XAVC/mp42/iso2)
File size : 1.21 GiB
Duration : 3 min 14 s
Overall bit rate mode : Variable
Overall bit rate : 53.7 Mb/s
Encoded date : UTC 2023-01-21 18:21:46
Tagged date : UTC 2023-01-21 18:21:46
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.2
Format settings : CABAC / 2 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 2 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 3 min 14 s
Bit rate mode : Variable
Bit rate : 49.7 Mb/s
Maximum bit rate : 60.0 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 59.940 (60000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.400
Stream size : 1.12 GiB (92%)
Encoded date : UTC 2023-01-21 18:21:46
Tagged date : UTC 2023-01-21 18:21:46
Color range : Limited
Color primaries : BT.709
Transfer characteristics : xvYCC
Matrix coefficients : BT.709
Metas : 3
Codec configuration box : avcC
Audio
ID : 2
Format : PCM
Format settings : Big / Signed
Codec ID : twos
Duration : 3 min 14 s
Bit rate mode : Constant
Bit rate : 1 536 kb/s
Channel(s) : 2 channels
Sampling rate : 48.0 kHz
Bit depth : 16 bits
Stream size : 35.6 MiB (3%)
Encoded date : UTC 2023-01-21 18:21:46
Tagged date : UTC 2023-01-21 18:21:46
Intel(R) HD Graphics 520
Does not meet the specifications for this program
Got it, thanks!
@Keisha-Felix: Even though the GPU doesn't meet required specs, we should be able to play this back. Would you be able to upload a sample file which has been problematic for you to a file share which our team could use to diagnose the problem? We have received a few other reports of people having problem with some XAVC footage and we would like to get this fixed.
The Mediainfo report from @Keisha-Felix looks just like the 1920x1080 59.94p XAVC from my Sony RX10-IV except for Transfer characteristics : xvYCC
General Complete name : E:\2022-11-12 Soccer\2022-11-12-001.MP4 Format : XAVC Codec ID : XAVC (XAVC/mp42/iso2) File size : 196 MiB Duration : 33 s 35 ms Overall bit rate mode : Variable Overall bit rate : 49.8 Mb/s Encoded date : UTC 2022-11-12 19:36:31 Tagged date : UTC 2022-11-12 19:36:31 Video ID : 1 Format : AVC Format/Info : Advanced Video Codec Format profile : High@L4.2 Format settings : CABAC / 2 Ref Frames Format settings, CABAC : Yes Format settings, Reference frames : 2 frames Codec ID : avc1 Codec ID/Info : Advanced Video Coding Duration : 33 s 33 ms Bit rate mode : Variable Bit rate : 47.1 Mb/s Maximum bit rate : 60.0 Mb/s Width : 1 920 pixels Height : 1 080 pixels Display aspect ratio : 16:9 Frame rate mode : Constant Frame rate : 59.940 (60000/1001) FPS Color space : YUV Chroma subsampling : 4:2:0 Bit depth : 8 bits Scan type : Progressive Bits/(Pixel*Frame) : 0.379 Stream size : 185 MiB (95%) Encoded date : UTC 2022-11-12 19:36:31 Tagged date : UTC 2022-11-12 19:36:31 Color range : Limited Color primaries : BT.709 Transfer characteristics : BT.709 Matrix coefficients : BT.709 Metas : 3 Codec configuration box : avcC Audio ID : 2 Format : PCM Format settings : Big / Signed Codec ID : twos Duration : 33 s 35 ms Bit rate mode : Constant Bit rate : 1 536 kb/s Channel(s) : 2 channels Sampling rate : 48.0 kHz Bit depth : 16 bits Stream size : 6.05 MiB (3%) Encoded date : UTC 2022-11-12 19:36:31 Tagged date : UTC 2022-11-12 19:36:31
None of my Sonys have those transfer characteristics, is this an older camera?
xvYCC seems to be a way of achieving an extended gamut with negative tone curve values.
It’s the Sony ZV-1. I bought it in August. I’ve had issues with editing videos from this camera ever since I purchased it. But previously restarting my laptop or deleting old files from my laptop did the trick. Not the case with my latest project.
Thanks Keisha, interesting to see this in a new camera. Can you upload a short file with your usual settings to Google Drive, Box, etc?
If VegasDerek can figure it out maybe this can be fixed for you and for all the other users of this camera.
Did you shoot using Picture Profile 10 HLG2? Until this gets sorted out, you might consider using one of the other nine Picture Profiles that the camera offers.
I'm not sure, I'll have to look into that and let you know. Thanks @john_dennis
I don't see glitches on my laptop FWIW (NVIDIA 1050/Intel HD 630).
For that camera I'd recommend Cine 2/still for pretty good color without much extra work and slightly extended dynamic range.
My laptop plays the video at less than full frame rate, but no glitches.
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz, 1992 Mhz, 4 Core(s), 8 Logical Processor(s)
OS Name Microsoft Windows 10 Pro
Version 10.0.19045 Build 19045
Video Decode
Adapter Description Intel(R) UHD Graphics 620
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Driver Version 27.20.100.9664
Video Acceleration
Adapter Description AMD Radeon R7 M460
Adapter RAM (1,048,576) bytes
Driver Version 27.20.1034.6
Your camera does a very good job and your environment is attractive and well lit. I noticed exposure hunting unnecessarily. I'd shoot in Manual mode with the shutter speed at 120 and the ISO in a tight band appropriate for the lighting conditions. Though I shoot Cine 1 and Cine 2 for sporting events, it may not be necessary in your environment since everything seems well controlled.
Exposure Variations
Thank you for providing this media. I am not seeing the issues you are having during my testing on 3 of my machines. My initial suggestion would be to turn off any Intel/QSV GPU related preferences (in the General, Video and File I/O preferences). If that does not help, please create a support ticket.
Plays perfectly on my old and under spec system with V20 latest build. Nice looking video. Not a Vegas issue but a hardware issue I would say.