Please Help Work Out Why I CAN'T RENDER VIDEOS For Last SEVEN WEEKS!

LEvi-Clay wrote on 9/27/2023, 10:59 AM

Hey chaps

I'm beyond exhausted at this point.

Long time VEGAS user (on v20 now), since about 12/13?! Always loved it. Recently spent big bucks on a new custom built PC for video editing and since then VEGAS is essentially useless.

I'll preface this by saying, I'm not talking about complicated projects here. Here's something I just threw together.

Simple

The software is having real issues with any sort of crossfade. Sometimes even crashing in playback, but rendering is an absolute no go. I can watch it rendering and then when it gets to crossfades it slows down to 1fps and eventually crashes. That's when I'm lucky. Most of the time it just crashes the whole program as soon as I hit render.

Crash

Crash Report

The only break I'm getting (if you can call it that) is rendering with Vokuder... but then all manner of errors render that weren't in the edit. Sometimes it's majorly misaligned audio. Today it's coming out looking like this:

WHAT?!

I've been going back and forward with support at a snails pace over the last seven WEEKS with no end in sight. It's stopping me from being able to do my job.

It shouldn't be an issue for the PC

13th gen i9-13900k

64gb DDR5 ram

Asus RTX 4070

Windows 11 pro 64bit

Comments

jetdv wrote on 9/27/2023, 11:24 AM

Can you just upload the images into your post instead of on dropbox?

LEvi-Clay wrote on 9/27/2023, 11:27 AM

Can you just upload the images into your post instead of on dropbox?

didn't realise that was an option. Done

RogerS wrote on 9/27/2023, 11:47 AM

Can you try the known-good projects in my signature? If they don't work there's some kind of settings issue. If they do we can figure out what VEGAS is having trouble with in your projects.

Can you share a screenshot of VEGAS preferences, file io?

I see the error report is referring to one of the decoders.

LEvi-Clay wrote on 9/27/2023, 12:46 PM

Can you try the known-good projects in my signature? If they don't work there's some kind of settings issue. If they do we can figure out what VEGAS is having trouble with in your projects.

Can you share a screenshot of VEGAS preferences, file io?

I see the error report is referring to one of the decoders.

First trying to open the project crashed the whole system, then when it did open I went through all the render settings specified but the program crashed at 5% of the render

here's preferences

Just tried to render your test with my vokuder settings, crashed but actually gave me error details (usually when it crashes it just closes with no warning)

jetdv wrote on 9/27/2023, 3:26 PM

What effect is Vfxl.ofx. It's not an included effect so it has to be a third party effect and it caused this last crash you reported.

LEvi-Clay wrote on 9/27/2023, 3:29 PM

What effect is Vfxl.ofx. It's not an included effect so it has to be a third party effect and it caused this last crash you reported.

I wish I could tell you, but if the complexity of my project doesn't give it away, video editing is not something I'm fluent in. There are no FX applied to anything on the project, I've certainly not installed a third party effect :/

mark-y wrote on 9/27/2023, 4:09 PM

The Vegas Forum Search box gives me two pages of results for "vfx1.ofx" Note the numeral 1, it is not a letter.

LEvi-Clay wrote on 9/27/2023, 5:21 PM

The Vegas Forum Search box gives me two pages of results for "vfx1.ofx" Note the numeral 1, it is not a letter.

I know that, but a slightly more nerdy "let me Google that for you" isn't actually all that helpful when said results don't mean anything to me as I'm not a computer whizz.

I'd also add that support hasn't solved it in 7 weeks, so if you can help both me and them it would be appreciated.

That problem is why it crashed that one time, but most times it doesn't even give me an error, and when it does decide to render there's no explanation to why it doesn't render as it displays in the program.

MikeS wrote on 9/27/2023, 5:37 PM

Er ... I believe that the vfxl.ofx represents the included vegascreativesoftware transitions

LEvi-Clay wrote on 9/27/2023, 6:00 PM

Er ... I believe that the vfxl.ofx represents the included vegascreativesoftware transitions

This makes a LOT of sense, as I've been telling support since day one, it's slows down to a crawl during any sort of transitions and the crash is always caused by a transition.

RogerS wrote on 9/27/2023, 6:09 PM

What transitions are you using?

LEvi-Clay wrote on 9/27/2023, 6:12 PM

What transitions are you using?

literally just the stock crossfade that happens when you draw two events into each other. No actual transition effect has been added.

RogerS wrote on 9/27/2023, 6:27 PM

Really, just a crossfade? Can you share MediaInfo for the type of media you are using?

https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

It would be good to see if others can replicate this.

LEvi-Clay wrote on 9/27/2023, 6:44 PM

Really, just a crossfade? Can you share MediaInfo for the type of media you are using?

https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

It would be good to see if others can replicate this.

I'll look into that when I'm at my PC tomorrow, but in the meantime, I can tell you that I got the exact same error come up when rendering from the project in your signature :/

And as I mentioned, the files I'm working with work fine when I transfer them over to my home machine.

RogerS wrote on 9/27/2023, 8:18 PM

That's strange. None of the media in the sample project should use that dll for decoding, it should be so4compoundplug if I remember right.

Uncheck legacy AVC, let the i9-13900k's excellent Intel iGPU do hardware decoding (QSV) and see if the sample project will render normally.

bvideo wrote on 9/27/2023, 10:41 PM

Red flag: "... First trying to open the project crashed the whole system ..."

Has your new system been thoroughly tested? ( i.e. memtest, stress tested, etc.)

LEvi-Clay wrote on 9/28/2023, 7:16 AM

Red flag: "... First trying to open the project crashed the whole system ..."

Has your new system been thoroughly tested? ( i.e. memtest, stress tested, etc.)

Not by myself, but by the company that built it, and they provided all the info/results, so in theory yes?

I know what you mean, but it still feels like a red herring because the system never has issues when it's being used for all the audio work I do during the day or with any of the other tasks it does... but then Vegas kills it?

But that aside, when I do manage to get Vegas to render something, it doesn't render correctly. I don't even know how to describe the screenshot in the original post, let alone work out why it's doing it.

LEvi-Clay wrote on 9/28/2023, 7:23 AM

That's strange. None of the media in the sample project should use that dll for decoding, it should be so4compoundplug if I remember right.

Uncheck legacy AVC, let the i9-13900k's excellent Intel iGPU do hardware decoding (QSV) and see if the sample project will render normally.

I thought you'd solved it there because it began rendering... then died at 46%

RogerS wrote on 9/28/2023, 7:44 AM

Could you try to reset all the settings back to defaults and try one more time? As you can see from the results that project renders fine on all kinds of systems so it really shouldn't fail.

Audio work likely doesn't stress the computer in the slightest. Video editing is taxing. If you want a stress test, Intel Extreme Tuning is free and can put the CPU through its paces. You can also use it to watch temperatures, clockspeeds, etc. while using VEGAS. https://www.intel.com/content/www/us/en/gaming/resources/overclocking-xtu-guide.html

LEvi-Clay wrote on 9/28/2023, 9:37 AM

Could you try to reset all the settings back to defaults and try one more time? As you can see from the results that project renders fine on all kinds of systems so it really shouldn't fail.

Audio work likely doesn't stress the computer in the slightest. Video editing is taxing. If you want a stress test, Intel Extreme Tuning is free and can put the CPU through its paces. You can also use it to watch temperatures, clockspeeds, etc. while using VEGAS. https://www.intel.com/content/www/us/en/gaming/resources/overclocking-xtu-guide.html

I'd done a hard reset on settings just yesterday at the request of support, so that's already done.

Did the stress test... see if you can see when the render started and when it crashed

So yes, it does seem that Vegas is pushing my computer to melting point, but my thoughts is, it really shouldn't should it? I don't understand what the problem would be on a new machine, far more powerful than my last machine (which still renders fine)

Also, that ignores the project in my first comment that renders but not as displayed in the project.

bvideo wrote on 9/28/2023, 10:03 AM

If your reputable computer specialist sent you a system with flaws, you would be in good company. @Grazie

Grazie wrote on 9/28/2023, 10:10 AM

If your reputable computer specialist sent you a system with flaws, you would be in good company. @Grazie

@bvideo - I’ve got no idea what you are referring to. Would you kindly elucidate your comment.

bvideo wrote on 9/28/2023, 10:51 AM

There was series of posts about how many times you had to send back the MONSTA. @Grazie

My implication is that even a purpose-built custom PC done by a decent builder can have occult flaws.

RogerS wrote on 9/28/2023, 10:54 AM

Could you try to reset all the settings back to defaults and try one more time? As you can see from the results that project renders fine on all kinds of systems so it really shouldn't fail.

Audio work likely doesn't stress the computer in the slightest. Video editing is taxing. If you want a stress test, Intel Extreme Tuning is free and can put the CPU through its paces. You can also use it to watch temperatures, clockspeeds, etc. while using VEGAS. https://www.intel.com/content/www/us/en/gaming/resources/overclocking-xtu-guide.html

I'd done a hard reset on settings just yesterday at the request of support, so that's already done.

Did the stress test... see if you can see when the render started and when it crashed

So yes, it does seem that Vegas is pushing my computer to melting point, but my thoughts is, it really shouldn't should it? I don't understand what the problem would be on a new machine, far more powerful than my last machine (which still renders fine)

Also, that ignores the project in my first comment that renders but not as displayed in the project.

I don't know if you can conclude it's hitting a melting point- what are the values when it hits its peak usage? If it's not in the upper 90s C you have thermal headroom on the CPU. You were able to complete a 5 minute stress test with the Intel tool? That pushes the CPU harder than VEGAS normally does.

Were you able to complete a render with MagixAVC and Mainconcept?

Can you confirm the media is loading with so4compound and legacy AVC is not enabled and hardware decoder is on Intel QSV (auto)?

Not ignoring the other issue you have but can't do everything at the same time.