Hi,

I feel like Magix has just scammed me. I was a subscriber to the 2-year SmartScription plan which was supposed to give me a perpetual license of the version of Vegas that's out when the subscription ended. When I signed up it did say I needed to cancel the subscription and ask for a license key before the subscription was over. When the time came and I was about to do so instead I got an email saying this:


This email led me to believe it was now automated and I didn't need to manually do anything anymore to cancel. Sadly once my subscription end date arrived it automatically charged my card again and nobody ever sent me the perpetual license I was owed.
I contacted support on Nov 26th and it's now been over a month with no response. This is my last attempt to contact Magix before I attempt to initiate a chargeback. I shouldn't have been charged for more years and if I'm not going to get the perpetual license as promised then I also want my money back for the SmartScription.

Please help, thanks.