SmartScription Scam

SilentNight wrote on 12/27/2025, 9:11 PM

Hi,

I feel like Magix has just scammed me. I was a subscriber to the 2-year SmartScription plan which was supposed to give me a perpetual license of the version of Vegas that's out when the subscription ended. When I signed up it did say I needed to cancel the subscription and ask for a license key before the subscription was over. When the time came and I was about to do so instead I got an email saying this:


This email led me to believe it was now automated and I didn't need to manually do anything anymore to cancel. Sadly once my subscription end date arrived it automatically charged my card again and nobody ever sent me the perpetual license I was owed.
I contacted support on Nov 26th and it's now been over a month with no response. This is my last attempt to contact Magix before I attempt to initiate a chargeback. I shouldn't have been charged for more years and if I'm not going to get the perpetual license as promised then I also want my money back for the SmartScription.

Please help, thanks.

Comments

EricLNZ wrote on 12/28/2025, 2:37 AM

Hi @SilentNight. Unfortunately this is a user forum. We are not Magix so unable to help you other than provide comment, and share your frustrations.

My understanding is that previous Magix management didn't set up SmartSubscription with automatic perpetual license conversion. It has to be done manually following request from the user, as you have found out.

Magix Support appears to be not performing well at present and sadly long delays appear to be the norm. I gather it's mainly done by AI.

You could try emailing infoservice@magix.net in the hope of getting a human's attention.

RogerS wrote on 12/28/2025, 5:00 AM

They were supposed to switch you and all other SmartScriptions to a perpetual license but in your case it failed. I'd try the email Eric shared and expect a response after New Year's.