Which terms and conditions would those be?

You're being condescending. A class action lawsuit would do wonders my friend.

Now you admit the reason why the refund isn't an adequate response... you know that you got the software far cheaper than you were supposed to, and you feel entitled to it anyway.

That is not a smart answer at all... You are saying that buying a product on sale doesn't make you entitled to have it... but I buy shoes, consoles, TVs on Black Friday, am I not entitled to them? The product was 30% off.

This person is just a moderator of their forum, probably not informed about the company products. You guys should contact "Customer support" to have an official answer.

Which terms and conditions would those be?

If not, refund your Vegas 14 for what is costs now (at Half of what you've paid) and Buy Vegas 18 if you want to continue to work with the soft (for double of what you have been refunded)...Do you understand?

I buy this program legitimately and they want to remove it from me, simply those who defend VEGAS are fans who, as they paid incredibly high, are envious

Now you admit the reason why the refund isn't an adequate response... you know that you got the software far cheaper than you were supposed to, and you feel entitled to it anyway.

Of course, we purchased it cheaper, that's what a SALE means. But we don't purchase it on an illegal site, we did it on a legally authorized reseller at the price that MAGIX+STEAM requested. Do you imagine Walmart calling you and saying "hey, this bottle of milk you purchased on sale, we have put some venom on it, so you won't be able to drink it anymore until you get a refund and buy it again at full price" ??

It wasn't a sale.

It was on sale:

You messed with Argentina and you're getting our licenses when it's your stupid fault or that of steam, you're going to give us all back our mind or we're going to put lawyers in, and you know they're going to lose.
We buy the license legitimately, the wrong price is not our fault.

It wasn't a sale. VAMOS ARGENTINA PAPI

It was on sale:

Except both prices are wrong, the original and sale price.

The Consumer Protection Act states that retailers don't have to honor prices which are “obviously” wrong, as long as they take reasonable steps to inform the customer of the mistake and take steps to rectify it.

Reselling licenses is illegal.

Except both prices are wrong, the original and sale price.

The Consumer Protection Act states that retailers don't have to honor prices which are “obviously” wrong, as long as they take reasonable steps to inform the customer of the mistake and take steps to rectify it.

and where was it duly informed? This is a forum that at most 20 people know, what about the rest? I did not receive any notice or anything that they disabled me the key of the program that I bought and I still have legitimately

It is currently a holiday weekend in the USA, chances are such notices will go out as soon as business hours resume next Tuesday.

Reselling licenses is illegal.

Why are you treating us as resellers? They blocked the license we legitimately bought and you have us as thieves

Well, I'm going to play Among Us, good luck, and you better give me my license back, dogs

Except both prices are wrong, the original and sale price.

The Consumer Protection Act states that retailers don't have to honor prices which are “obviously” wrong, as long as they take reasonable steps to inform the customer of the mistake and take steps to rectify it.

>This

People don't understand that, if the price displayed it's obviously a big error the company has his rights to revoke the keys or the acces to the software.

The original price was 300usd and they obtained for 0,10usd.

Not even a lawyer will take the case because it's obvious that don't gonna go anywhere

Except both prices are wrong, the original and sale price.

The Consumer Protection Act states that retailers don't have to honor prices which are “obviously” wrong, as long as they take reasonable steps to inform the customer of the mistake and take steps to rectify it.

>This

People don't understand that, if the price displayed it's obviously a big error the company has his rights to revoke the keys or the acces to the software.

The original price was 300usd and they obtained for 0,10usd.

Not even a lawyer will take the case because it's obvious that don't gonna go anywhere

If they put the price at two dollars, people will buy it, it is not our fault that this price is an error of the company or the dealer, we buy it legally, and several lawyers and more in Argentina will take your case 

Except both prices are wrong, the original and sale price.

The Consumer Protection Act states that retailers don't have to honor prices which are “obviously” wrong, as long as they take reasonable steps to inform the customer of the mistake and take steps to rectify it.

Well, I can't know if the prices are a mistake. I find it pretty reasonable prices, considering almost all the products on steam Argentina have local prices which we can afford.

But, argumentation purposes, let's assume they made a mistake. If this was a mistake, then this is my answer:

https://media.giphy.com/media/5xtDarmwsuR9sDRObyU/giphy.gif

You have said it: "as long as they take reasonable steps to inform the customer of the mistake and take steps to rectify it." Have you seen any official communication saying "hey, we made a mistake, we can't honour that price."? No. They just marked all our serial numbers as piracy (which is completely wrong, we buy it legally) and came here saying "get a refund and buy it again at a different provider", without even considering or mentioning the price difference. So no, they've never acknowledged their mistake and they have not taken REASONABLE steps to inform and rectify.

It is currently a holiday weekend in the USA, chances are such notices will go out as soon as business hours resume next Tuesday.

Monday is a holiday, yes. Today is not. And they spend time today making our licences invalid, so they could have spent some time doing the proper notices and explanations as well.

Except both prices are wrong, the original and sale price.

The Consumer Protection Act states that retailers don't have to honor prices which are “obviously” wrong, as long as they take reasonable steps to inform the customer of the mistake and take steps to rectify it.

>This

People don't understand that, if the price displayed it's obviously a big error the company has his rights to revoke the keys or the acces to the software.

The original price was 300usd and they obtained for 0,10usd.

Not even a lawyer will take the case because it's obvious that don't gonna go anywhere

If they put the price at two dollars, people will buy it, it is not our fault that this price is an error of the company or the dealer, we buy it legally, and several lawyers and more in Argentina will take your case 

Argentina have the same laws that US in that ambit.

Stop acting like child, you know that the price was an error and you buyed anyway, don't expect to keep it.

Argentina have a concept called "Buena fe" from the buyer, here it's obvious that you act with malice.

Except both prices are wrong, the original and sale price.

The Consumer Protection Act states that retailers don't have to honor prices which are “obviously” wrong, as long as they take reasonable steps to inform the customer of the mistake and take steps to rectify it.

Well, I can't know if the prices are a mistake. I find it pretty reasonable prices, considering almost all the products on steam Argentina have local prices which we can afford.

But, argumentation purposes, let's assume they made a mistake. If this was a mistake, then this is my answer:

 

https://media.giphy.com/media/5xtDarmwsuR9sDRObyU/giphy.gif

You have said it: "as long as they take reasonable steps to inform the customer of the mistake and take steps to rectify it." Have you seen any official communication saying "hey, we made a mistake, we can't honour that price."? No. They just marked all our serial numbers as piracy (which is completely wrong, we buy it legally) and came here saying "get a refund and buy it again at a different provider", without even considering or mentioning the price difference. So no, they've never acknowledged their mistake and they have not taken REASONABLE steps to inform and rectify.

You can know that the prices are wrong loking and comparing to the other selling softwares by MAGIX. For example the price of VEGAS Pro 16 Edit Steam Edition wich is 10.000ARS

And stop the death threat juancruz-g.

Si me lo quitan o algo, sabes lo lindo que voy a disfrutar al piratearlo

So much for lawyers huh

A refund doesn't give us our money back! It stays in Steam! How can a moderator suggest that? And this worked just fine not long ago. How is it possible that the software is absolutely broken in some hours?

Except both prices are wrong, the original and sale price.

The Consumer Protection Act states that retailers don't have to honor prices which are “obviously” wrong, as long as they take reasonable steps to inform the customer of the mistake and take steps to rectify it.

Even if the Consumer Protection Act stated so, there're two issues in your logic: First, customers are not obliged and have no responsibility on analysing or find out if the seller made a mistake with the price he offered (let alone a so called '"obvious" wrong'); second, as the offer was made to Argentina as a country and was accepted by argentines, the applicable law is the Argentinian not the North American. And said law states that if the customer purchases the products on a sale, whatever the price, day, month, etc., it's a valid transaction. Why? Because there's an asymmetric relationship between a strong company and a weak customer, where the company is in the best position to control the prices of its products. The only action the customer really has is the choice to buy or not the product.

In the other hand, Steam didn't inform about anything, just removed the product from the catalogue (as usually) and then brought it back with a new price. Transactions 'till that moment were legitimate and must be honoured.

I'm in favour of defending Vegas and Steam if they've been scammed or robbed; however, this is not the case. Mistakes cost dearly, that's a lesson from which we all can learn.