Excepto que ambos precios son incorrectos, el precio original y el precio de venta.
La Ley de Protección al Consumidor establece que los minoristas no tienen que respetar los precios que son "obviamente" incorrectos, siempre que tomen las medidas razonables para informar al cliente del error y tomen las medidas necesarias para corregirlo.
Incluso si la Ley de Protección al Consumidor así lo indica, hay dos cuestiones en su lógica: primero, los clientes no están obligados y no tienen la responsabilidad de analizar o averiguar si el vendedor cometió un error con el precio que ofreció (y mucho menos el llamado '"obvio" incorrecto'); en segundo lugar, como la oferta se hizo a Argentina como país y fue aceptada por los argentinos, la ley aplicable es la argentina, no la norteamericana. Y dicha ley establece que si el cliente compra los productos en una oferta, sea cual sea el precio, día, mes, etc., es una transacción válida. ¿Por qué? Porque existe una relación asimétrica entre una empresa fuerte y un cliente débil, donde la empresa está en la mejor posición para controlar los precios de sus productos.
Por otro lado, Steam no informó sobre nada, simplemente eliminó el producto del catálogo (como es habitual) y luego lo trajo de vuelta con un nuevo precio. Las transacciones 'hasta ese momento eran legítimas y deben ser respetadas.
Estoy a favor del defensor Vegas y Steam si han sido estafados o robados; Sin embargo, éste no es el caso. Los errores cuestan caro, esa es una lección de la que todos podemos aprender.
The most logical and sensible thing I've read so far ... and you're absolutely right whether the company likes it or not
And by the way...
A refund must be done to the bank account not in Steam credits, that's not a proper refund.
In the other hand, if the idea is to get a refund in steam credits in order for customers to get the programme again with a new license, then the refund should be made not by the sale price but by the current price so customers can acquire the product again.
I'm not saying that's Vega's responsibility, that's on Steam. Just wanted to clarify that fact, so you can stop addressing the issue by making a false recommendation with the (apparently) sole purpoise of tricking customers into making a mistake by having a moderator providing misinformation. A moderator who doesn't work for Vegas, though speaks as a loyal employee. In which case, if I wanted to demand Vegas for its employee’s misbehaviour, I won't be able to, as moderators don't work for the company.
Just saying.
Cheers mates.
And by the way...
A refund must be done to the bank account not in Steam credits, that's not a proper refund.
In the other hand, if the idea is to get a refund in steam credits in order for customers to get the programme again with a new license, then the refund should be made not by the sale price but by the current price so customers can acquire the product again.
I'm not saying that's Vega's responsibility, that's on Steam. Just wanted to clarify that fact, so you can stop addressing the issue by making a false recommendation with the (apparently) sole purpoise of tricking customers into making a mistake by having a moderator providing misinformation. A moderator who doesn't work for Vegas, though speaks as a loyal employee. In which case, if I wanted to demand Vegas for its employee’s misbehaviour, I won't be able to, as moderators don't work for the company.
Just saying.Cheers mates.
Exactly the reason why I made the comments before.
ARREGLEN EL ERROR -17
@lucas-r
Please leave the moderators out of this. They are simply users just like you and cannot solve this problem for you. The difficulties you are having with the software is not their fault. We are working with Steam to rectify the situation. The only solution for you at this point as we work this out is to ask Steam for a refund and to either repurchase the product from us directly( or through another trusted vendor) or wait until we make it available again on Steam.
ok then tell steam to give me back my money IN MY CREDIT CARD, not as steam credit that's converting real money to monopoly money, I didn't abuse the price and you are not giving me a real solution
Please wait till this get rectified as mentioned in the solution.