Vegas Pro 18 keeps crashing, failed rendering

JD77 wrote on 9/12/2020, 9:33 PM

I've started using VPro18 but when i'm trying to scan through footage, put scene together etc, the screen keeps locking up. it seems as if i'm working to fast and the computer can't keep up but i'm not really working that fast. I'm finding myself trying to move super slow in my editing so it doesn't happen. That shouldn't be right.

Also, if i manage to edit a load of stuff together, anything over about 15 minutes won't render, it's stops at 1%.

Windows 10

XPS 17 9700

Intel(R) Core(TM) i7-10875H CPU @ 2.30GHz 2.30 GHz

16 GB Ram

64-bit operating system, x64-based processor

 

Thanks

 

 

Comments

fr0sty wrote on 9/12/2020, 11:09 PM

Check your graphics driver. Go to the help section, there's a driver update utility in there. Download the driver it recommends.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Radeon VII

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

j-v wrote on 9/13/2020, 4:22 AM

Download the driver it recommends.

Except the Intel Beta driver

 

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10 home version 2004 build 19041.264, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home version 2004 build 19041.264, CPU i7 7700HQ, 8 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 17,18 and VMS PL 16,17 are installed, all latest builds
Both Nvidia GPU's have driver version 456.38 Studio Driver.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEMCELL DONOR !!!

JD77 wrote on 9/13/2020, 10:04 AM

When i click on the 'Check for Driver Updates' this is what i get. When i click on Download>Browse for Folder>O.K nothing happens. The download bar says 0% of 0MB but then nothing.

 

 

 

j-v wrote on 9/13/2020, 10:23 AM

You can also download that driver yourself at Nvidia

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10 home version 2004 build 19041.264, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home version 2004 build 19041.264, CPU i7 7700HQ, 8 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 17,18 and VMS PL 16,17 are installed, all latest builds
Both Nvidia GPU's have driver version 456.38 Studio Driver.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEMCELL DONOR !!!

chuckfresh wrote on 9/13/2020, 10:55 AM

This is [...] unusable. Going back to 17.

 

JD77 wrote on 9/13/2020, 11:25 AM

I've downloaded the Studio Driver but it hasn't made the slightest difference. If anything it's locking up even quicker. Within seconds of playing the edited footage back the screen pauses but the sound continues. As soon as i move the mouse or click on the timeline again it freezes.

the render also still stops at 1%.

fr0sty wrote on 9/13/2020, 1:12 PM

Could be a problem with your media. Download this program: https://mediaarea.net/en/MediaInfo

Run it on the media that is on the timeline (where it crashes), and then paste the report it generates into a post here. That will help us identify if there's anything about the media VEGAS doesn't play nice with, and if so, what steps to convert the media to a form that VEGAS will use well need to be taken.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Radeon VII

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

JD77 wrote on 9/14/2020, 2:44 AM

Is this what you mean with the report from Mediaarea? I'm not sure how it works.

Also, i created a new project on V18 and put in a few different recorded clips and the difference with this footage is massive. It plays in the timeline well, fast forwarding through also goes really smoothly and any merged clips also plays smoothly on the video preview screen, with no sighs of crashing. I've not tried a big intricate edit or a big render but the signs look good. So Far

walter-i. wrote on 9/14/2020, 3:32 AM

Is this what you mean with the report from Mediaarea? I'm not sure how it works.

@JD77
Go to View / Tree view - copy the complete content and post it here
Here is an example - I have the German version

Last changed by walter-i. on 9/14/2020, 3:32 AM, changed a total of 1 times.

CPU: Intel i9-9900KS 4GHz, (UHD Graphics 630, driver: 27.20.100.8581)
MB: ASUS TUF Z390-PLUS Gaming,
MEM.: 32 GB Ram, DDR4-3200
GPU: Nvidia GTX 1660 SUPER, (driver 451.77)
Storage: SSD 970 EVO Plus 500GB M.2, SSD 860 EVO Series 1TB, Toshiba 3TB SATA,
OS: WIN 10 Pro, 1909
Monitor: HP243i 1920x1200 / BenQ G2200W 1680x1050
NLE: Vegas Pro11-15+17,18 Heroglyph4, RespeedR
Camcorder: Pana HDC SD909, Sony FDR-AX53

JD77 wrote on 9/14/2020, 8:10 AM

j-v wrote on 9/14/2020, 8:42 AM

Your file has variable framerate, something that Vegas does not like and special not if the difference in framerate is big as with you. Your only possiblity is to convert the file to steady framerate in een prog as Handbrake and after that Vegas will accept it.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10 home version 2004 build 19041.264, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home version 2004 build 19041.264, CPU i7 7700HQ, 8 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 17,18 and VMS PL 16,17 are installed, all latest builds
Both Nvidia GPU's have driver version 456.38 Studio Driver.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEMCELL DONOR !!!

JD77 wrote on 9/16/2020, 3:38 PM

Ok, we're almost there. All the steps above have worked, the editing, merging and scrolling through the timeline are smooth as, with no more crashes. That part is working brilliantly.

Particular renders have created another problem. If the clip has had a fair bit of editing the render is stopping at 19%, but scarcely edited clips are fine. I'm able to render a 25m clip with little editing without problems, but a 15m edit with numerous different clips of footage and more cuts keeps stopping at 19%.

j-v wrote on 9/17/2020, 3:40 AM

In the specs for VPro 18 is stated that it would be better to use 32 GB of available memory. Your amount is max. 16 GB
You can try to set the amount of reserved memory for Dynamic RAM Preview Max to 0, maybe it helps but better is to double your total amount,

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10 home version 2004 build 19041.264, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home version 2004 build 19041.264, CPU i7 7700HQ, 8 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 17,18 and VMS PL 16,17 are installed, all latest builds
Both Nvidia GPU's have driver version 456.38 Studio Driver.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEMCELL DONOR !!!

JD77 wrote on 9/17/2020, 6:11 AM

1 Im guessing my 16 GB ram is made up of two 8 GB ram cards, not 1 16 GB ram card with an empty slot?

2 Are memory cards universal, or are Memory Cards specific to computer brands? I have a (4-5 yo) Alienware laptop with 16 GB cards (I think). Will they work or blow me up.

3 If i buy them new, will any 16 GB cards suffice.

KenB wrote on 9/17/2020, 8:00 AM

Download and run CPU-Z: https://www.cpuid.com/softwares/cpu-z.html

Then click on the SPD tab. It will tell you what size and type of memory modules you currently have installed, and if you have spare slots. You need to get the same type for any new modules.

Vegas Pro 18.0 (Build 284)
OS: Windows 10 Pro 2004
CPU: Intel Core (4th gen) i7-4790 @ 3.60GHz (HD Graphics 4600 - driver 15.40.46.5144)
Memory: 32GB DDR3
GPU: NVIDIA GTX 1660 SUPER - driver 452.06
Monitor: 1920x1080x32

JD77 wrote on 9/17/2020, 8:15 AM

There are 2 slots, both with 8 GBs.

So will i be able to replace them with 2 16 or 32 GB cards?

 

JD77 wrote on 9/18/2020, 6:23 AM

Also, if i can, will anything else need to be upgraded because of the extra memory or is the computer not affected like that.

RogerS wrote on 9/18/2020, 6:29 AM

Try Crucial.com. They have a tool that will tell you what ram is compatible.

Dexcon wrote on 9/18/2020, 6:54 AM

So will i be able to replace them with 2 16 or 32 GB cards?

Dell (inc. Alienware) is very good at providing specifics about the components installed including RAM. That info should be detailed in your purchase information whether it has been provided in paper or via email.

Locate the RAM info in the Alienware documentation and purchase the same spec'd RAM but in the larger GB size. I'll wager that buying 2 x 16 GB will be more economical than buying 1 x 32 GB. But if you do go for 1 x 32 GB you then have the option of adding another RAM card later on to fill the 2nd slot.

Please keep in mind that your CPU is 2.30 GHz but the minimum spec in VP for 4K is 3.0 GHz at 8 core minimum. It does look like the i7-10875H is 8 core - so that's good. But that CPU apparently has turbo boost up to 4.90 or 5.10 (depending on the boost technology) so that's good news also because a bit of boost can bring your computer up to 3.0 GHz (with all the boost warnings invoked).

Boat wrote on 9/18/2020, 7:41 AM

I have been facing the same problems with VP18 not working since I upgraded from VP16 to VP18 7 weeks ago. I have never had even a 3-minute video clip edited and rendered successfully in this new VP18. I have followed all posts and guidance from this forum to try to update my graphic card to make VP18 work as suggested by others, but nothing happens. When I click on "driver update" the window that pops up is empty - nothing loads. What a waste of money! It appears that this new VP18 is the worst video editing application out there. I have wasted about $345 for nothing. I have read several posts from others who are facing similar problems of VP18 crashing, driver updates not working, render freezes, etc. What is Magix software engineers doing about these problems? At least by now Magix would have released softare update/patch to address these myraid of problems associated with VP18. If this new VP18 has such a huge problems, how do you want me to recommend the application to others, especially my friends and college mates to buy it? Oh, no, I can't do that. It appears that Magix folks are reading all the posts and complaints on this forum about their so-called finest product "VP18" but nobody cares. This is the poorest customer service I have ever experienced. I have used VP since version 12, and to be honest I love the application. But unfortunately, VP18 has scared me, so I am switching to Adobe Premiere Pro to have my peace of mind. I downloaded Premiere Pro CC 2020 Trial Version over the past weekend, and it works flowlessly - no crashing; no driver updates issues. Rendering is fast and the rendered clip quality is good. I have regretted wasting my $345 on VP18. Anyways, its a big lesson for me and others. Going forward, I will "run away" from Magix video editing applications. Based on my experience, their system does not work. Their customer services is the worst I have seen. The VP18 problems are REAL, so Magix, if you are listening or reading our posts, please do something about VP18 to make your customers happy. Adobe Premiere Pro CC 2020 is GREAT!

RogerS wrote on 9/18/2020, 8:07 AM

@Boat Come on now- if you read the threads here you would know there is a patch coming out shortly to fix issues some users are having. If you spent money on Vegas you can wait a week or so to see if it fixes your issues. Personally I don't have any issues with VP 18. It's stable and works well.

I dumped Premiere years ago because of crashing/compatibility issues and see a bug complaints these days regarding its color management.

Dexcon wrote on 9/18/2020, 8:41 AM

 I have followed all posts and guidance from this forum to try to update my graphic card to make VP18 work as suggested by others, but nothing happens. When I click on "driver update" the window that pops up is empty - nothing loads. 

Yes, there has been criticism about the driver update function in VP18, but how have you updated GPU drivers in the past? By the GPU's proprietary update process perhaps? Is that no longer an options? Given that VP18's GPU driver update process is not successful for you (as well as for many others including myself), surely that is not such a dramatic situation to cause you to abandon the NLE.

NB: Your post is heavily weighted to the GPU update issue.

Please be aware that if you stop the Adobe Premiere Pro subscription, you have no further access to Premiere Pro - so you are locked into a perpetual contract with current and past projects. However, good luck for your future NLE ventures with Adobe.