Comments

NickHope wrote on 1/11/2018, 9:52 PM

What type of media, where did it come from, and which codec is playing it (which you can see in Vegas file properties)?

tom578 wrote on 1/13/2018, 4:14 AM

Panasonic mp4 from AG-UX180 (same is HC-X1)
50 MBits, FullHD, 59,94p

NickHope wrote on 1/13/2018, 11:23 AM

Please post MediaInfo & Vegas File Properties for a typical file, or even sharing one (e.g. on Dropbox, Google Drive, OneDrive, mega.nz, wetransfer.com or mediafire.com).

If it's being decoded by so4compoundplug then you could try disabling that.

tom578 wrote on 1/17/2018, 4:38 AM

Panasonic AG-UX180 (the same as Panasonic HC-X1)
Problem with crashes sometimes
MediaInfo:

General
Complete name                            : D:\Originalaufnahmen zwischen\gemischt\01100010.MP4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42 (mp42/avc1)
File size                                : 517 MiB
Duration                                 : 1 min 27 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 49.5 Mb/s
Encoded date                             : UTC 2017-06-17 14:18:32
Tagged date                              : UTC 2017-06-17 14:18:32

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.2
Format settings                          : CABAC / 2 Ref Frames
Format settings, CABAC                   : Yes
Format settings, RefFrames               : 2 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 1 min 27 s
Bit rate mode                            : Variable
Bit rate                                 : 48.0 Mb/s
Maximum bit rate                         : 49.2 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 59.940 (60000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.386
Stream size                              : 501 MiB (97%)
Language                                 : English
Encoded date                             : UTC 2017-06-17 14:18:32
Tagged date                              : UTC 2017-06-17 14:18:32
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709

Audio
ID                                       : 2
Format                                   : PCM
Format settings                          : Big / Signed
Codec ID                                 : twos
Duration                                 : 1 min 27 s
Bit rate mode                            : Constant
Bit rate                                 : 1 536 kb/s
Channel(s)                               : 2 channels
Sampling rate                            : 48.0 kHz
Bit depth                                : 16 bits
Stream size                              : 16.0 MiB (3%)
Language                                 : English
Encoded date                             : UTC 2017-06-17 14:18:32
Tagged date                              : UTC 2017-06-17 14:18:32

Other
ID                                       : 3
Type                                     : Time code
Format                                   : QuickTime TC
Duration                                 : 1 min 27 s
Time code of first frame                 : 02:26:37:00
Time code, striped                       : Yes
Language                                 : English
Encoded date                             : UTC 2017-06-17 14:18:32
Tagged date                              : UTC 2017-06-17 14:18:32
Bit rate mode                            : CBR

 

tom578 wrote on 1/17/2018, 4:43 AM

"If it's being decoded by so4compoundplug then you could try disabling that."
-
Yes, i did that.
It crashes also :-(

Thanks a lot Nick!

Marco. wrote on 1/17/2018, 5:44 AM

I'd guess maybe PCM in MP4 might cause some issues.

NickHope wrote on 1/17/2018, 9:09 AM

I'm a little surprised that file crashes. I have no problem my Panasonic GH4 MP4 videos of 8-bit AVC video with PCM audio.

General troubleshooting tips for crashing are here: https://www.vegascreativesoftware.info/us/forum/faq-troubleshooting-crashing-and-stability--104785/

In particular, try disabling GPU acceleration of video processing in your video preferences, if you have that enabled. That might make it play less smoothly, but it might stop it crashing.

Also run through the tips for smooth playback. Something in it may allow you to run with a larger window: https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-make-my-video-preview-play-smoothly-in-vegas-pro--104624/

tom578 wrote on 1/18/2018, 3:33 AM

Here Media Info from Sony AX100.
Same problem with crashes sometimes.

General
Complete name                            : D:\Originalaufnahmen zwischen\gemischt\C0163.MP4
Format                                   : XAVC
Codec ID                                 : XAVC (XAVC/mp42/iso2)
File size                                : 245 MiB
Duration                                 : 39 s 540 ms
Overall bit rate mode                    : Variable
Overall bit rate                         : 51.9 Mb/s
Encoded date                             : UTC 2016-11-18 13:01:00
Tagged date                              : UTC 2016-11-18 13:01:00

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.2
Format settings                          : CABAC / 2 Ref Frames
Format settings, CABAC                   : Yes
Format settings, RefFrames               : 2 frames
Format settings, GOP                     : M=1, N=15
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 39 s 540 ms
Bit rate mode                            : Variable
Bit rate                                 : 49.9 Mb/s
Maximum bit rate                         : 60.0 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 59.940 (60000/1001) FPS
Standard                                 : NTSC
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.401
Stream size                              : 235 MiB (96%)
Encoded date                             : UTC 2016-11-18 13:01:00
Tagged date                              : UTC 2016-11-18 13:01:00
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : sRGB
Matrix coefficients                      : BT.709

Audio
ID                                       : 2
Format                                   : PCM
Format settings                          : Big / Signed
Codec ID                                 : twos
Duration                                 : 39 s 539 ms
Bit rate mode                            : Constant
Bit rate                                 : 1 536 kb/s
Channel(s)                               : 2 channels
Sampling rate                            : 48.0 kHz
Bit depth                                : 16 bits
Stream size                              : 7.24 MiB (3%)
Encoded date                             : UTC 2016-11-18 13:01:00
Tagged date                              : UTC 2016-11-18 13:01:00

Other
Type                                     : meta
Duration                                 : 39 s 540 ms

tom578 wrote on 1/18/2018, 3:43 AM

With this camera, Vegas works perfectly on my nootbook.


Sony PXW-Z150
Media Info:

General
Complete name                            : D:\Originalaufnahmen zwischen\gemischt\Clip0042.MXF
Format                                   : MXF
Format version                           : 1.3
Format profile                           : OP-1a
Format settings                          : Closed / Complete
File size                                : 145 MiB
Duration                                 : 23 s 23 ms
Overall bit rate mode                    : Variable
Overall bit rate                         : 53.0 Mb/s
Encoded date                             : 2017-04-22 12:07:54.000
Writing application                      : Sony Mem 2.00

Video
ID                                       : 2
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High 4:2:2@L4.2
Format settings                          : CABAC / 2 Ref Frames
Format settings, CABAC                   : Yes
Format settings, RefFrames               : 2 frames
Format settings, GOP                     : M=3, N=15
Format settings, wrapping mode           : Frame
Codec ID                                 : 0D01030102106001-0401020201316001
Duration                                 : 23 s 23 ms
Bit rate mode                            : Variable
Bit rate                                 : 48.3 Mb/s
Maximum bit rate                         : 50.0 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate                               : 59.940 (60000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:2
Bit depth                                : 10 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.389
Stream size                              : 133 MiB (91%)
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : sRGB
Matrix coefficients                      : BT.709

Audio #1
ID                                       : 3
Format                                   : PCM
Format settings                          : Little
Format settings, wrapping mode           : Frame (AES)
Codec ID                                 : 0D01030102060300-0402020101000000
Duration                                 : 23 s 23 ms
Bit rate mode                            : Constant
Bit rate                                 : 1 152 kb/s
Channel(s)                               : 1 channel
Sampling rate                            : 48.0 kHz
Frame rate                               : 59.940 FPS (800.8 SPF)
Bit depth                                : 24 bits
Stream size                              : 3.16 MiB (2%)
Locked                                   : Yes

Audio #2
ID                                       : 4
Format                                   : PCM
Format settings                          : Little
Format settings, wrapping mode           : Frame (AES)
Codec ID                                 : 0D01030102060300-0402020101000000
Duration                                 : 23 s 23 ms
Bit rate mode                            : Constant
Bit rate                                 : 1 152 kb/s
Channel(s)                               : 1 channel
Sampling rate                            : 48.0 kHz
Frame rate                               : 59.940 FPS (800.8 SPF)
Bit depth                                : 24 bits
Stream size                              : 3.16 MiB (2%)
Locked                                   : Yes

Audio #3
ID                                       : 5
Format                                   : PCM
Format settings                          : Little
Format settings, wrapping mode           : Frame (AES)
Codec ID                                 : 0D01030102060300-0402020101000000
Duration                                 : 23 s 23 ms
Bit rate mode                            : Constant
Bit rate                                 : 1 152 kb/s
Channel(s)                               : 1 channel
Sampling rate                            : 48.0 kHz
Frame rate                               : 59.940 FPS (800.8 SPF)
Bit depth                                : 24 bits
Stream size                              : 3.16 MiB (2%)
Locked                                   : Yes

Audio #4
ID                                       : 6
Format                                   : PCM
Format settings                          : Little
Format settings, wrapping mode           : Frame (AES)
Codec ID                                 : 0D01030102060300-0402020101000000
Duration                                 : 23 s 23 ms
Bit rate mode                            : Constant
Bit rate                                 : 1 152 kb/s
Channel(s)                               : 1 channel
Sampling rate                            : 48.0 kHz
Frame rate                               : 59.940 FPS (800.8 SPF)
Bit depth                                : 24 bits
Stream size                              : 3.16 MiB (2%)
Locked                                   : Yes

Other #1
ID                                       : 1-Material
Type                                     : Time code
Format                                   : MXF TC
Time code of first frame                 : 19:33:22;54
Time code settings                       : Material Package
Time code, striped                       : Yes

Other #2
ID                                       : 1-Source
Type                                     : Time code
Format                                   : MXF TC
Time code of first frame                 : 19:33:22;54
Time code settings                       : Source Package
Time code, striped                       : Yes

Other #3
ID                                       : 7
Format                                   : Acquisition Metadata
Muxing mode                              : Ancillary data / RDD 18
Duration                                 : 23 s 23 ms
Frame rate                               : 59.940 FPS
IrisFNumber_FirstFrame                   : 3.700123
FocusPositionFromImagePlane_FirstFrame   : 1.400 m
AutoExposureMode_FirstFrame              : Manual
AutoFocusSensingAreaSetting_FirstFrame   : Center Sensitive Auto
CaptureFrameRate_FirstFrame              : 59.940 fps
ShutterSpeed_Time_FirstFrame             : 1/100 s
CameraMasterGainAdjustment_FirstFrame    : 18.00 dB
ElectricalExtenderMagnification_FirstFra : 100%
AutoWhiteBalanceMode_FirstFrame          : Preset

Other #4
Type                                     : Time code
Format                                   : SMPTE TC
Muxing mode                              : SDTI
Time code of first frame                 : 19:33:22;54

 

tom578 wrote on 1/18/2018, 3:54 AM

Nick, GPU to disable is no option for fast work. It's just one way to complete projects that do not work otherwise.

The problem is related to the size of the real-time preview window.
With a small window, there are no more crashes in the crash projects.
With too big windows crash!

All in all, however, 10 of 8 projects work without any problems.
Then again are clips where Vegas has problems.

All other is ok. - (FAQ) Troubleshooting Crashing and Stability - I have noticed everything.

NickHope wrote on 1/18/2018, 9:49 AM

Knowing which codec Vegas is using to play files is critical in diagnosing these sort of problems. That "plugin" info is at the bottom of the Vegas file properties referred to in the second part of that same link that I posted for MediaInfo (the page is currently giving a 404 error).

XAVC-S, as shot by your Sony AX100, is known to have problems with so4compoundplug. See here: https://www.vegascreativesoftware.info/us/forum/new-avc-issues-in-vp15-try-disabling-so4compoundplug-dll--108345/?page=2#ca676021

OldSmoke wrote on 1/18/2018, 1:09 PM

I am just curious if the crash happens with the preview window aspect ratio not being a common aspect ratio. Try and keep the preview window at a commonly used 16:9 ratio like 1024x576, 1440x810, 1280x720 or 1920x1080, anything without fractions.

Proud owner of Sony Vegas Pro 7, 8, 9, 10, 11, 12 & 13 and now Magix VP15&16.

System Spec.:
Motherboard: ASUS X299 Prime-A

Ram: G.Skill 4x8GB DDR4 2666 XMP

CPU: i7-9800x @ 4.6GHz (custom water cooling system)
GPU: 1x AMD Vega Pro Frontier Edition (water cooled)
Hard drives: System Samsung 970Pro NVME, AV-Projects 1TB (4x Intel P7600 512GB VROC), 4x 2.5" Hotswap bays, 1x 3.5" Hotswap Bay, 1x LG BluRay Burner

PSU: Corsair 1200W
Monitor: 2x Dell Ultrasharp U2713HM (2560x1440)

tom578 wrote on 2/6/2018, 3:03 AM

OldSmoke - Thanks a lot!!!

It took a while until I had another crash project.
Today I had one again.
- I have followed your advice. The video is not scaled to preview size.
But: setting: "good" and "half"

The problem seems resolved.
No crash!!

Thanks a lot for the hint!