VP15 is a crashing disappointment

Cliff Etzel wrote on 9/5/2017, 5:22 PM

After a week of trying to get the program to even start without crashing - including every single option to resolve the crashing listed in the FAQ, and the slow as molasses tech support via email I've had to come to the realization VP15 was released to market before it was remotely ready. Although I love VP13, the added features of VP15 is why I was so hopeful - instead it won't even start on my laptop. (Removed all third party plugins, restarted in safe mode, uninstalled and reinstalled using Geek uninstaller and CCleaner to remove all registry entries for VP15)

I'll have to use VP13 begrudgingly but I'm going back to PPro CS6 since I know it will run as expected. A shame since I was about to plop down my hard earned $$$ for VP15, but since I do edit remotely some of the time, I need software that free's me, not hinders me. VP15 can't even be tested - no matter what solution is provided by the FAQ, Tech support or the forums.

Unlike others, I didn't try to test it in the middle of a project - glad I didn't - I would have been hosed. I hope MAGIX updates the app within the 23 days I have left for the trial, otherwise I'm left with ditching Vegas (again) - as much as that pains me to say.

Comments

OldSmoke wrote on 9/5/2017, 5:35 PM

Did you remove the SeMW extension too?

Proud owner of Sony Vegas Pro 7, 8, 9, 10, 11, 12 & 13 and now Magix VP15&16.

System Spec.:
Motherboard: ASUS X299 Prime-A

Ram: G.Skill 4x8GB DDR4 2666 XMP

CPU: i7-9800x @ 4.6GHz (custom water cooling system)
GPU: 1x AMD Vega Pro Frontier Edition (water cooled)
Hard drives: System Samsung 970Pro NVME, AV-Projects 1TB (4x Intel P7600 512GB VROC), 4x 2.5" Hotswap bays, 1x 3.5" Hotswap Bay, 1x LG BluRay Burner

PSU: Corsair 1200W
Monitor: 2x Dell Ultrasharp U2713HM (2560x1440)

Cliff Etzel wrote on 9/5/2017, 5:40 PM

Did you remove the SeMW extension too?

I removed, uninstalled the latest SeMW extension - everything suggested has not worked so far.

OldSmoke wrote on 9/5/2017, 6:06 PM

It even runs on my Surface Pro 3. What error do you get?

Proud owner of Sony Vegas Pro 7, 8, 9, 10, 11, 12 & 13 and now Magix VP15&16.

System Spec.:
Motherboard: ASUS X299 Prime-A

Ram: G.Skill 4x8GB DDR4 2666 XMP

CPU: i7-9800x @ 4.6GHz (custom water cooling system)
GPU: 1x AMD Vega Pro Frontier Edition (water cooled)
Hard drives: System Samsung 970Pro NVME, AV-Projects 1TB (4x Intel P7600 512GB VROC), 4x 2.5" Hotswap bays, 1x 3.5" Hotswap Bay, 1x LG BluRay Burner

PSU: Corsair 1200W
Monitor: 2x Dell Ultrasharp U2713HM (2560x1440)

wwjd wrote on 9/5/2017, 6:11 PM

My crashed relentlessly, after install. Reboots didn't help. Finally noticed an error message about .NET not being installed, except it was. I stay up to date, and 14 ran fine. So, I downloaded a couple different .NET clean-uppers, ran those, rebooted a few times, tried reinstalling .net - which failed saying it was already installed. Ran CCLEANER and got rid of crap files, also ran the REGISTRY cleaner 3 times, rebooted, 15 crashed, on whim, I ran it again, and it finally worked. Been working fine ever since. I own a ton of VST music things so I assumed that was my main problem. Maybe this helps you some how.

Cliff Etzel wrote on 9/5/2017, 6:12 PM

My crashed relentlessly, after install. Reboots didn't help. Finally noticed an error message about .NET not being installed, except it was. I stay up to date, and 14 ran fine. So, I downloaded a couple different .NET clean-uppers, ran those, rebooted a few times, tried reinstalling .net - which failed saying it was already installed. Ran CCLEANER and got rid of crap files, also ran the REGISTRY cleaner 3 times, rebooted, 15 crashed, on whim, I ran it again, and it finally worked. Been working fine ever since. I own a ton of VST music things so I assumed that was my main problem. Maybe this helps you some how.

Crash Report:

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 15.0 (Build 177)
   Problem:             Unmanaged Exception (0xe0434352)
   Fault Module:        C:\WINDOWS\System32\KERNELBASE.dll
   Fault Address:       0x00007FFE92CD9E08
   Fault Offset:        0x0000000000069E08

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 15.0\vegas150.exe
   Process Version:     Version 15.0 (Build 177)
   Process Description: VEGAS Pro
   Process Image Date:  2017-08-13 (Sun Aug 13) 03:34:10

I have uninstalled and cleaned out any residual SeMW files - but this is what happens every time I try to start the trial.

OldSmoke wrote on 9/5/2017, 6:15 PM

Have you updated your video card driver to the latest version?

Proud owner of Sony Vegas Pro 7, 8, 9, 10, 11, 12 & 13 and now Magix VP15&16.

System Spec.:
Motherboard: ASUS X299 Prime-A

Ram: G.Skill 4x8GB DDR4 2666 XMP

CPU: i7-9800x @ 4.6GHz (custom water cooling system)
GPU: 1x AMD Vega Pro Frontier Edition (water cooled)
Hard drives: System Samsung 970Pro NVME, AV-Projects 1TB (4x Intel P7600 512GB VROC), 4x 2.5" Hotswap bays, 1x 3.5" Hotswap Bay, 1x LG BluRay Burner

PSU: Corsair 1200W
Monitor: 2x Dell Ultrasharp U2713HM (2560x1440)

Cliff Etzel wrote on 9/5/2017, 6:18 PM

Have you updated your video card driver to the latest version?

Yes

OldSmoke wrote on 9/5/2017, 6:20 PM

Did you tick the two check boxes to include additional information on the error report? The info you provided doesn't tell the whole story, I feel.

Proud owner of Sony Vegas Pro 7, 8, 9, 10, 11, 12 & 13 and now Magix VP15&16.

System Spec.:
Motherboard: ASUS X299 Prime-A

Ram: G.Skill 4x8GB DDR4 2666 XMP

CPU: i7-9800x @ 4.6GHz (custom water cooling system)
GPU: 1x AMD Vega Pro Frontier Edition (water cooled)
Hard drives: System Samsung 970Pro NVME, AV-Projects 1TB (4x Intel P7600 512GB VROC), 4x 2.5" Hotswap bays, 1x 3.5" Hotswap Bay, 1x LG BluRay Burner

PSU: Corsair 1200W
Monitor: 2x Dell Ultrasharp U2713HM (2560x1440)

Cliff Etzel wrote on 9/5/2017, 6:22 PM

Did you tick the two check boxes to include additional information on the error report? The info you provided doesn't tell the whole story, I feel.

Yes - I've submitted multiple crash reports since installing... - Any specific log files you're thinking? I've checked the gpu log file and it does say my Quadro card is compatible

Marco. wrote on 9/5/2017, 6:26 PM

It isn't a good idea to start several discussions about the same topic. It's just impossible to follow.

Ensured both .NET Framework versions are enabled in the Windows Features?

"I've submitted multiple crash reports since installing"

Hopefully by using a support ticket and not by clicking the send button of that error message box which is broken since the Magix era of Vegas.

Elex wrote on 9/5/2017, 6:28 PM

See if it will help you. I have a laptop with Intel graphics and Radeon. I managed to get rid of crashing by disabling Radeon graphics. after that, vegas starts w/o crashing. Disable GPU acceleration, enable Radeon again in device manager and no more crashing.

Cliff Etzel wrote on 9/5/2017, 6:32 PM

@Marco. - I've made sure both versions of .NET are activated in the settings for Windows 10

@Elex - MY laptop uses an nVidia Quadro GPU so not sure how I can disable nVidia graphics.

OldSmoke wrote on 9/5/2017, 6:39 PM

@Marco. - I've made sure both versions of .NET are activated in the settings for Windows 10

@Elex - MY laptop uses an nVidia Quadro GPU so not sure how I can disable nVidia graphics.


You should be able to disable the GPU in the BIOS settings so that the laptop only uses the Intel GPU.

Proud owner of Sony Vegas Pro 7, 8, 9, 10, 11, 12 & 13 and now Magix VP15&16.

System Spec.:
Motherboard: ASUS X299 Prime-A

Ram: G.Skill 4x8GB DDR4 2666 XMP

CPU: i7-9800x @ 4.6GHz (custom water cooling system)
GPU: 1x AMD Vega Pro Frontier Edition (water cooled)
Hard drives: System Samsung 970Pro NVME, AV-Projects 1TB (4x Intel P7600 512GB VROC), 4x 2.5" Hotswap bays, 1x 3.5" Hotswap Bay, 1x LG BluRay Burner

PSU: Corsair 1200W
Monitor: 2x Dell Ultrasharp U2713HM (2560x1440)

Elex wrote on 9/5/2017, 6:46 PM

Right click the lower left of taskbar and click Device manager.

 

Here's my screenshot

 

Cliff Etzel wrote on 9/5/2017, 6:46 PM

@Marco. - I've made sure both versions of .NET are activated in the settings for Windows 10

@Elex - MY laptop uses an nVidia Quadro GPU so not sure how I can disable nVidia graphics.


You should be able to disable the GPU in the BIOS settings so that the laptop only uses the Intel GPU.

No option for that in the BIOS for my Dell Precision M4500 laptop...

Cliff Etzel wrote on 9/5/2017, 6:49 PM

Right click the lower left of task manager and click Device manager.

 

Here's my screenshots

 

MY CPU doesn't have Intel onboard graphics so I may be out of luck on this...

OldSmoke wrote on 9/5/2017, 7:03 PM

Right click the lower left of task manager and click Device manager.

 

Here's my screenshots

 

MY CPU doesn't have Intel onboard graphics so I may be out of luck on this...


That's strange. According to this, it should have one.

 

Edit: Which CPU does your laptop have?

Last changed by OldSmoke on 9/5/2017, 7:11 PM, changed a total of 1 times.

Proud owner of Sony Vegas Pro 7, 8, 9, 10, 11, 12 & 13 and now Magix VP15&16.

System Spec.:
Motherboard: ASUS X299 Prime-A

Ram: G.Skill 4x8GB DDR4 2666 XMP

CPU: i7-9800x @ 4.6GHz (custom water cooling system)
GPU: 1x AMD Vega Pro Frontier Edition (water cooled)
Hard drives: System Samsung 970Pro NVME, AV-Projects 1TB (4x Intel P7600 512GB VROC), 4x 2.5" Hotswap bays, 1x 3.5" Hotswap Bay, 1x LG BluRay Burner

PSU: Corsair 1200W
Monitor: 2x Dell Ultrasharp U2713HM (2560x1440)

fr0sty wrote on 9/5/2017, 11:12 PM

It doesn't matter, all you need to to is temporarily disable the GPU driver so Vegas doesn't recognize it. Windows will use its stock graphics driver (so performance will suck until you re-endable it, and you might not even get full resolution on your display, but it will work enough to go into Vegas and make sure GPU acceleration is disabled).

 

That said, I don't see how he can keep Vegas from re-enabling GPU acceleration once he re-enables his GPU driver, as Vegas will have "OFF" selected by default for GPU accel if he uses the stock windows GPU driver, and might default back to "on" once he re-enables. I'm not sure if he'll be able to boot into Vegas and tell it to stay "off".

 

Hopefully he'll have the intel driver to boot to instead.

Last changed by fr0sty on 9/5/2017, 11:12 PM, changed a total of 1 times.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Radeon VII

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

NickHope wrote on 9/5/2017, 11:35 PM

@Cliff Etzel Your previous posts on this exact same subject are here and here. It would be greatly appreciated if you would use existing threads for your issue, or your complaints, rather than flooding the forum with new ones. It's difficult enough to keep up with the quantity of posts as it is. Community rule #3: "Avoid repeat or meaningless topics".

Cliff Etzel wrote on 9/8/2017, 2:26 PM

Meaningless topics? I don't believe my asking questions to get issues resolved more quickly than MAGIX slow tech support is meaningless.

Here's the thing - Vegas Pro 15 is a mess for me - I'm trying to find answers to issues I've never experienced before with Vegas - let alone any other software. To not be able to trial a piece of software to determine if it will meet my needs is remiss on the developers part IMO. MY computers are my tools - I dont' game, I dont' install suspect software - I practice safe surfing.

I worked for Symantec in the 90's - I saw firsthand the level of what was considered "Gold" software and it was typically released with bugs still not fixed. But the software did work. This is a whole new level for me of alpha software - it should have been released like Davinci Resolve was - a public version that flushed out through community involvement the biggest bugs - I don't see this happening with Vegas Pro 15 - I'll keep VP13 on my machine for old projects, but if this is the future of Vegas Pro - they've lost a repeat customer.

To say I'm disappointed and frustrated is an understatement.

VEGAS_EricD wrote on 9/8/2017, 3:43 PM

I found your ticket in our system, and posted the following:

When using Vegas Pro, if an error occurs, a PRS Problem Reporting Service window will appear. To send that error report to VEGAS support, place a check in the box to show problem details, then hold down control and shift on your keyboard while clicking send. This will cause the report to be zipped and a message will appear alerting you to where this report exists on your hard drive. You may then attach the report to your support ticket.

Bofus wrote on 9/8/2017, 9:12 PM

Cliff, I have a similar issue with program crashing on startup.  No answers from Tech Support except the canned replies.  Had the program for a week and cannot use it.

 

Cliff Etzel wrote on 9/8/2017, 9:21 PM

I found your ticket in our system, and posted the following:

When using Vegas Pro, if an error occurs, a PRS Problem Reporting Service window will appear. To send that error report to VEGAS support, place a check in the box to show problem details, then hold down control and shift on your keyboard while clicking send. This will cause the report to be zipped and a message will appear alerting you to where this report exists on your hard drive. You may then attach the report to your support ticket.


@VEGAS_EricD - I'll start the program again and do as you suggested - will send the report via email. Thank you for your response on this.

wilri001 wrote on 9/8/2017, 10:41 PM

Cliff, I don't know the internals of Vegas, but it would seem the problem is in .net, versus GPU on/off drivers, etc. - because it's crashing even before you open a video file. But .net is needed to just draw the UI, and you said you had errors with .net. I hope this steers you down a productive path. I've been using version 15 for a couple of weeks and produced about 10 videos with no crashes at all. But it does slow down over time, and I have to restart. Good luck.