I think they just went to fast this year, they should have first completed the forum, then the user base from SCS completed, then the mailing list/newsletter/website, then later (end of the year would had been better) and in the meantime some beta testers from old users) and release VP14 with a great new year OFFER-UPGRADE, they would have a lot more income then...oh well...had had had..to late...

It's now..it's just a shame as if they handled it right they would had a lot of more new customers buying this product (like no info about DVDA what it can do or not on website), not only on forum new customers are asking but around my life to, i have to say sadly to them don't buy it, i wish i could say the opposite.

I understand and agree to all posters...

More serious: what is the "behaviour of Magix", general what is the "behaviour of an organisation"? I work as management consultant now for a long time, and I have only met people who has shown some kind of individual behaviour and a specific attitude to their job.

The behavior of a company is measure on how customers, old and new are treated; especially when it comes to after sales support and a loyalty program is part of that.

So I do not know if top management does not care.

But we do knwo that engineers and those that you spoke to care; so what is left? I doubt the cleaning lady is making the decissions, although it feels like it.

My understanding is that a lot of things went wrong.

I actually dont think so. All that "went wrong" is that number crunchers dont see any value in SCS customers because the havent had any financial value add to Magix, newcomers do due their purchase of the upgrade offer made in summer, the one we as previous owners of SCS's VP where asked to pass on.

I myself have gone through mergers (sounds better then take overs) and aquisitions and yes, they are messy but that mess has to stay within the company and should never be visible to the end user, at least not as strong as it is in this case.

I work as a consultant in the Oil and Gas industry for 25 years, business development nowadays and if we would ever tread a customer like Magix does, we would be out of business.

As many have pointed out here, if Magix would have offered the loyal customers of SCS a upgrade for lets say $150-$180 I am certain many of us, including me would have gone for it. Or, just offer and upgrade to VP14Pro only, I dont need the added software, even $150 I would have taken it but it has to be below the VP13Pro + VP14Pro offer.

new customers are asking but around my life to, i have to say sadly to them don't buy it, i wish i could say the opposite.

I fully agree and that is exactly what I telling those that ask me about VP at the current stage. I was always defending it, even until the late state when it was still in SCS hands but that has changed completely.

Here is my final word to this: "Magix, please prove me wrong!"

The behavior of a company is measure on how customers, old and new are treated; especially when it comes to after sales support and a loyalty program is part of that.

But you do not have such a measure. A measure would require a survey with some standardized questions and must have a statistic relevance.

What you express as single person is a feeling, a personal impression. But not more. So it is not up to anybody to prove you wrong. Simply because you cannot be wrong about your feelings and personal impressions.

BUT that is not what the behaviour of an organisation.

What you express as single person is a feeling, a personal impression. But not more.

Based on the replies from other users I doubt that I am alone.

All that "went wrong" is that number crunchers dont see any value in SCS customers because the havent had any financial value add to Magix, newcomers do due their purchase of the upgrade offer made in summer, the one we as previous owners of SCS's VP where asked to pass on.

Again, how can you know that this were "number crunchers"?

If you were acting as management consultant then I wonder how you can post one prejudice after the other.

If you were acting as management consultant then I wonder how you can post one prejudice after the other.

It's experience over many years.

How many, besides me, have not received email  to download V14 after buying $199 V13 offer? My email to Magix has not been answered

If you live in North America you should have already received it. Check your spam folders. 

thanks. As it turns out, I did get email but it was not in English (in French) and I didnt realize what it was and it looked more like Magix was tryng to sell my V14

I finally migrated my old SCS forum account, but apparently just to add my voice to those expressing displeasure over this pseudo-upgrade and its pricing.  I've been a Vegas customer since v.8, and Sound Forge since v.7, but have already decided not to upgrade to 14.  If the deadline passes and there's never a better offer, so be it.  Even if I'd rather stick primarily with Vegas, there are other options these days.  I've already got Vegas 12 and Creative Suite 6, which is more than enough for now.  I've considered giving Resolve a try, and as much as I dislike Adobe's new subscription model, it provides much better bang for the buck than the new Vegas pricing, so that's something to consider as well whenever CS6 starts to feel a little long in the tooth.

Even if I didn't have a problem with the price, and the fact there's no special offer for existing Vegas users, the removal of features like the AC-3 Pro plug-in is totally unacceptable to me.  Licesning for this codec simply can't be unreasonably expensive in this day and age... perhaps when it was first added to Vegas it was pricey, but these days its all about the lossless codecs like Dolby TrueHD or DTS Master Audio.  The AC-3 Pro plug-in was a nice addition for us smaller players who couldn't afford those very high-end encoders, and without it Vegas loses a lot of value.

Also, regarding Vegas Suite... didn't Suite used to include Sound Forge?  And Production Assisant?  How can Magix justify the current pricing of Suite if those tools have been stripped out?  How is it even a Suite any longer?

I tried Resolve but it didn't support file format for one of my cams

What you express as single person is a feeling, a personal impression. But not more.

Based on the replies from other users I doubt that I am alone.

But you know what a survey is?? Or do you not know that?

As many have pointed out here, if Magix would have offered the loyal customers of SCS a upgrade for lets say $150-$180 I am certain many of us, including me would have gone for it. Or, just offer and upgrade to VP14Pro only, I dont need the added software, even $150 I would have taken it but it has to be below the VP13Pro + VP14Pro offer.

It is what you beliefe what kind of price points would be appropriate. While it is fine that you have here an private opinion and impression, unfortunately it is up to the organisation to decide the pricing strategy as part of the 4P's, so the classical marketing mix.

It does not work the way that I as customer decide what I am prepared to pay for a Ferrari or Mercedes or whatever. My negotiation power will be limited here really. All what I can do is to decide that I purchase or do not purchase a product. That is the modern world of capitalism.

If you were acting as management consultant then I wonder how you can post one prejudice after the other.

It's experience over many years.

Fine, but then you will know very well what I mean. High quality management consultancy can never work based on prejudice.

 

Also, regarding Vegas Suite... didn't Suite used to include Sound Forge?  And Production Assisant?  How can Magix justify the current pricing of Suite if those tools have been stripped out?  How is it even a Suite any longer?

I asked the same question a few days ago...those Boris FX plugins turns out pretty expensive...

Sound forge pro should still be in the suit anyway/still yes (maybe atleast some pro about it all)

Production Assisant 2.0 don't work with VP14, they are working on V3...nobody knows when it is finished that it would included in suit or separated...

But you know what a survey is?? Or do you not know that?

I do. And I also do know how much such a survey would cost and how long that would take; all depending on how accurate you want it. I doubt Magix has done it's homewwork in that area or we all or some would have received an email asking exiting users how much they would be willing to pay for the new version. Asking somone other then an existing SCS customer would not be a true reflection and mudy the result.

It does not work the way that I as customer decide what I am prepared to pay for a Ferrari or Mercedes or whatever. My negotiation power will be limited here really. All what I can do is to decide that I purchase or do not purchase a product. That is the modern world of capitalism.

And there is the modern world of social media that can destroy you faster than you think.

High quality management consultancy can never work based on prejudice.

Sure, but it does based in experience and clients do pay very well for that.

It is what you beliefe what kind of price points would be appropriate.

It is more than a believe, otherwise we wouldnt have this discussion. At a lower price point for existing customers you and I would not have the current discussion, I would have bought it and we would rather focus on the short commings of VP14.

I think they just went to fast this year, t

Without a doubt. But here I do have some sympathy for Magix. They had to do something - anything - just to show they intended to keep the product under development. Without some sort of release I'm sure many of us would have been suspectimg they had just bought Vegas in order to kill it off, maybe stealing some of the concepts for their own existing product. Or to kill it off and rebrand Magix Edit Pro (or whatever) as Vegas.

Of course they could/should have done this and charged a silly low price. Just to show they were stll developing it and asking us to please be patient whilst they got on with the serious work.

But they didn't. Worse than that they lied by implication. Existing users of v13 shoudl wait for a special upgrade rather than buy an additional licence with free upgrade for $199. That lost any confidence I had in the company.

Whane I say they could/should have done this..... above I meant done what they did - released a new Vegas with a few updates and charged a very low priice ....(not they shoudl have killed it off!)

But they didn't. Worse than that they lied by implication. Existing users of v13 shoudl wait for a special upgrade rather than buy an additional licence with free upgrade for $199. That lost any confidence I had in the company.

Exactly! It doesn't even have to be silly low, just reasonable lower then the combination offer and the current "downgrade" offer.

I spend a ridiculous amount of money on software and plugins - they're the tools I need to do my job. Vegas has been lagging behind some concepts and technology, but it's understandable because of its mature codebase. Introducing new features introduces new risk.

That said, $250 for an upgrade is making me blink uncontrollably. I just picked up a copy of Izotope's Ozone 7 Advanced...because they offered it to me for $99 (I have a lot of their other software). It was an outstanding offer and I couldn't refuse (it retails at $500 new). The VP14 upgrade costs more than what it cost me to uprade Cakewalk Sonar Platinum to lifetime updates.

I'm still doing most projects in VP13, but I'm starting to learn Resolve. HitFilm plugins play well with it, and I'm finding their latest updates handle my EX1 and 60D footage with grace.

So, I'm sort of between worlds. I'm using Vegas because I can produce content so quickly there's just no viable alternative in terms of time. But I'm learning Resolve because I have an uneasy feeling about where Vegas is headed.

This rather long thread started with an explanation by gary-rebholz that did not deal with the real issue.

Here is the simple  question I would like to have answered  (by gary-rebholz only please! ):

Why are existing users expected to pay $50 more (to upgrade) than new users were charged and why were we told to wait for an upgrade offer?

I feel like I got burnt going from 12 to 13 at $150. 

This rather long thread started with an explanation by gary-rebholz that did not deal with the real issue.

Here is the simple  question I would like to have answered  (by gary-rebholz only please! ):

Why are existing users expected to pay $50 more (to upgrade) than new users were charged and why were we told to wait for an upgrade offer?

 

I highly doublt he will answer why.  He started this thread and have not reply any complaints.  I am sure he reads this thread but won't say another words.

unfortunately, i doubt that gary sets pricing, or is even privy to the behind the scenes machinations of the marketing dept. as it is magix has made a real dog's breakfast of the introduction of 14, which at best should have been called 13.5.

there is every likelihood that i will join the other longtime users of vegas and skip this offering. the whole episode has been a great disappointment and i'm not holding much confidence in it improving in the near future.

i might well have a look at 15, if there ever is one...