A few clarifications

gary-rebholz wrote on 9/23/2016, 12:31 PM

Hi everyone,

There has been a lot of discussion in various posts, so I'm hoping to consolidate and clear some things up here. First, the standard upgrade price for VEGAS Pro 14 is $249.

Next, many of you mention that you have not received any email communication from MAGIX. As you might imagine, this is a huge mailing and not all emails can go out simultaneously. As is standard for large mailings, we are dispatching emails in waves, country by country, starting with US earlier this week. Emails should begin arriving in other markets next week. It is also possible that our mailing has landed in your spam folder. Please mark our official email address news@vegas.magix.net as a safe sender.

There has also been worry expressed over the deadline of the current offer, which is September 27. Rest assured that this is not the last chance you will have to purchase an upgrade to VEGAS Pro 14 at this price.

Finally, we have been working to implement the in-application notification system with Sony's support, but the current functionality is still a bit limited. Some of you may have already received notification of offers that way, and communication there will improve as we fully implement the system.

Thanks,

Gary

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Comments

Marco. wrote on 9/26/2016, 3:58 AM

This seem to be a different issue. I doubt installation of VP14 could change anything to the former SCS branded applications.

Wolfgang S. wrote on 9/26/2016, 4:08 AM

You, but beware there has been at least one report that the installation of 14 removed the AC3-Pro codec in previous versions.

That seems to be a specific case really. I have not lost anything in Pro 13 when I installed Pro 14 in the same system side by side.

NickHope wrote on 9/26/2016, 4:11 AM

You, but beware there has been at least one report that the installation of 14 removed the AC3-Pro codec in previous versions.

That seems to be a specific case really. I have not lost anything in Pro 13 when I installed Pro 14 in the same system side by side.

Probably, but BruceUSA did mention in a previous post that he'd read it happened to someone else as well.

Wolfgang S. wrote on 9/26/2016, 4:26 AM

But read it in detail: he uses Vegas Pro 11, what will be a different version of the dll. Could be that this is the reason that it does not work.

NickHope wrote on 9/26/2016, 4:30 AM

But read it in detail: he uses Vegas Pro 11, what will be a different version of the dll. Could be that this is the reason that it does not work.

Reading in detail, he uses VP13 too ;)

Wolfgang S. wrote on 9/26/2016, 5:05 AM

I am going try to unstall VP11 and reinstall it because I want and need to have my AC3-Pro back.. As I can not get AC3 Pro to work for me in VP14. I have to have deal with the workaround.via VP11

True, but here he tests with VP11.

PeterWright wrote on 9/26/2016, 5:50 AM

Nick I'm happy to say it's still there in V13, so if pressed one could export a V14 timeline as .wav, put it into V13 and use the AC3 Pro.
I think it behoves Nagix to explain what's going on here.

PeterWright wrote on 9/26/2016, 5:50 AM

- or maybe Magix ...

_litz wrote on 9/26/2016, 10:28 AM

So I assume we keep both Vegas 12 or 13 on the same computer as 14.

JJK

You, but beware there has been at least one report that the installation of 14 removed the AC3-Pro codec in previous versions.

Also, by testing the "Open in Sound Forge" function, I ran into the Sound Forge elevated privileges issue. But that might have happened anyway without VP14.

I have 13 and 14 installed. AC3Pro is present in 13. You do have to keep DVDA6 installed for that to be the case, though.

The registration issue with SoundForge is a known problem, and won't be fixed until SF itself is updated.

This is the workaround : https://www.custcenter.com/app/answers/detail/a_id/5176/~/launching-sound-forge-on-windows-8,-8.1,-or-10-results-in-a-registration-of

NickHope wrote on 9/26/2016, 10:54 AM

I have 13 and 14 installed. AC3Pro is present in 13. You do have to keep DVDA6 installed for that to be the case, though.

Having DVDA 5.2 works for me.

_litz wrote on 9/26/2016, 11:09 AM

So we've now seen the same exact response from Gary posted word for word (which kinda tells me that's a canned response).

Can ANYONE answer whether or not there's a path to upgrade from Pro 14 to Pro 14 Suite?

This has been asked MULTIPLE times now, and no response.

Wolfgang S. wrote on 9/26/2016, 2:31 PM

I think this is not foreseen by upgrade link distribute 1001 times here in the forum.

https://support2.magix.com/customer/vegas/upgrade

So either you upgrade from VP13 or an older Vegas version, or you contact the customer service.

nick-h wrote on 9/26/2016, 2:55 PM

this will be the FIRST time that I won't be "upgrading".

Technically, nobody will be upgrading because it's not an upgrade, it's a time-limited offer for existing users to re-purchase at a reduced price, but open to everyone, including those who haven't already paid for a license.

Nail on the head here,no its not really a upgrade,its a bunch of bugs fixed in a NLE that alot of us had already spent hard earned $£ on,

As said a re-purchase at a bloated price,and not having ac3 is pretty poor, also no support for mxf other than sony,i have a demo now of 14 got to say that it's performance with Pro res is way off,plus DNxHD not a chance,bringing me back to mxf which belongs with these,this is meant to be a professional product yet it can't deal with these drooping out of my blackmagic hyper decks or shuttles

OldSmoke wrote on 9/26/2016, 3:39 PM

I am seriously looking at FCPX, just need the required hardware for it. By the way, the full version of FCPX is only 299, we as the loyal users are getting really a very raw deal on VP14; it makes me puke.

keith-forman wrote on 9/26/2016, 3:57 PM

FCPx is a very different type of editing software. I use it on many projects however Vegas is still my go to editor. But, yes. The value for FCPx is really great.

DataMeister wrote on 9/26/2016, 5:04 PM

I also wanted to add that I was underwhelmed by the upgrade price.

Looking back at previous reciepts (all early bird specials):

V13 Pro = $149.95
V12 Pro = $139.95
V11 Pro = $139.95
V10 Pro = $139.95
V09 Pro = $184.95
V08 Pro = $149.95

I can understand Magix needing to make back some money on the purchase from Sony, but like others have said, I think they should either provide an upgrade that knocks it out of the park for the price, or provide a deal we can't refuse to win us over to the new ownership.

$150 or less would have been much more appealing to me considering the features they added over VP13 and considering that I already have Mercalli V4 from when Sony had the sale on it back in February of this year.

Spectralis wrote on 9/26/2016, 9:21 PM

Wow! I've been a Vegas Pro user for years and I'm seeing prominant members of the community refusing to upgrade on principle because of the price difference and the poor improvements. I don't think Magix realises the significance of this protest. The Ferrari analogy was mentioned earlier and this protest is like all the top drivers refusing to support Ferrari any longer. That is a serious problem for Vegas because who is going to promote it in the commercial world of editing or help newbies with their problems?

keith-forman wrote on 9/26/2016, 9:31 PM

Very well stated

OldSmoke wrote on 9/26/2016, 9:36 PM

That is a serious problem for Vegas because who is going to promote it in the commercial world of editing or help newbies with their problems?

And I think they (Magix) dont really care.

Wolfgang S. wrote on 9/27/2016, 2:38 AM

And I think they (Magix) dont really care.

How can you know? I think you are wrong here, at least accoding to some discussions that I had with some of the Magix people. There are guys who care really, but you will not see them here in the forum.

I'm seeing prominant members of the community refusing to upgrade on principle because of the price difference and the poor improvements.

I had some email conversation with the technical guys and I think they are planning further improvements for Vegas. Maybe they have lost time because of the change in ownership. And technical impovements are what is important at the end of the day. Not only for some "prominent members" (who ever that is) but to ALL users.

megabit wrote on 9/27/2016, 2:43 AM

Wolfgang - you're absolutely right that we all should give MAGIX some more credit, trust, and.... time. Provided however that we will be getting interim releases with bugs ironed out etc. - and not just a buch of promises and a hefty price tag for the next "upgrade"...

Piotr

nick-h wrote on 9/27/2016, 6:20 AM

Indeed more time is needed,but also i think really Magix need to be in here looking at their customer base and seeing how the feeling is,ive still not recieved any emails, nothing,SCS did better and thats saying something lol

OldSmoke wrote on 9/27/2016, 7:05 AM

And I think they (Magix) dont really care.

How can you know? I think you are wrong here, at least accoding to some discussions that I had with some of the Magix people. There are guys who care really, but you will not see them here in the forum.

The behavior of Magix is a very clear indication that they dont care. While engineers and maybe even GR care, the top managment doesnt; otherwise they would have shown respect to the loyal customers and NOT treaded them like newcomers. I have all versions since VP7 and many here have even earlier versions and what did we get?

A slap in the face.

Wolfgang S. wrote on 9/27/2016, 8:32 AM

The behavior of Magix is a very clear indication that they dont care. While engineers and maybe even GR care, the top managment doesnt; otherwise they would have shown respect to the loyal customers and NOT treaded them like newcomers.

...

A slap in the face.

Come on, really nobody gave you a slap in your face! Or can you send us a photo showing that? ;)

More serious: what is the "behaviour of Magix", general what is the "behaviour of an organisation"? I work as management consultant now for a long time, and I have only met people who has shown some kind of individual behaviour and a specific attitude to their job.

And I agree with you that somebody in the sales or maybe marketing department, responsible to develop offers for the launch of VP14, seems to have done a poor job? Maybe because the offers were confusing. But maybe they was also an IT issue - since emails to the existing customer did not go out. So if you are talking about organisational behaviour, you will end up with some problems in the inferaces and processes of the organisation. Maybe. Because we are not able to assess really what went wrong here.

So I do not know if top management does not care. I do not know if a head of marketing/sales does not care (however they are organized). I know that the acquisition of a new business takes time and one cannot expect that everything works great. That will never ever happen.

My understanding is that a lot of things went wrong. But that does not mean that they will not care. The people where I had some contact seems to care, and they know that some of the processes in the organisation but also the communication must become better.

But that is a complete different approach compared with the perception "that was a slap in my face".

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