Audio portion truncated Vegas 18 and 19

William-Niemi wrote on 4/1/2022, 5:31 AM

I have a project where the audio portion of the video clips suddenly stops after about one second into the clip. This is new behavior that just started.

I have this screenshot of the project from a month or so ago. Notice that there is audio throughout the clips. I took this screenshot to document an audio problem from the security camera.


This project was completed and exported and I have the original export. It was behaving as expected. But I opened up the project the other day and I discovered that all the clips had audio altered/missing. The audio portion after about 1 second just flatlines. There should be audio in the places I've circled in red.



I have the original clips and they play audio as expected in VLC. There is audio present through the entire clip while playing in VLC.

I thought it might be a Vegas 19 setting since I just updated the software Monday, so I created a new project in Vegas 18 and imported the clips. It's doing the same thing to imported clips in Vegas 18.

Thanks in advance.
 

Comments

Dexcon wrote on 4/1/2022, 5:54 AM

That is very odd indeed. It's great that you've tested it in Vegas Pro 18 only to unfortunately find the same issue. Could you please refer to https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/ and provide the information requested therein particularly under sections B & C. Most helpful would be point C.1 and upload a detailed MediaInfo report (a free app linked to in C.1) so the forum will have detailed knowledge about your media.

Also, do you have any 3rd party video or audio codec packs installed other than the codecs installed by Vegas Pro? If yes, which ones?

And just as an outside chance, is your computer's audio driver up-to-date?

Cameras: Sony FDR-AX100E; GoPro Hero 8 Black

Installed: Vegas Pro 16 Edit, Vegas Pro 17 Edit, Vegas Pro 18, Vegas Pro 19 Edit, HitFilm Pro 2021.3, BCC 2022, Mocha Pro 2022, Ignite Pro, NBFX TotalFX 7, Sound Forge Pro 15, SpectraLayers Pro 8, iZotope RX9 Advanced

Windows 11

Dell Alienware Aurora 11

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 1TB M.2 PCIe NVMe SSD

D drive: 6TB WD 7200 rpm Black HDD 3.5"

E & F drives: 2 x 2TB Barracuda HDDs 2.5"

 

rraud wrote on 4/1/2022, 11:29 AM

Aside from what @Dexcon requested to help you, do you have any audio automation enabled? I once had a similar occurrence, where I had inadvertently muted some events in the automation settings.
A hidden volume envelope could cause a similar behavior.

William-Niemi wrote on 4/2/2022, 4:34 AM

 

rraud... there is no automation. Also, I started a new project and imported the clips and they appear on the timeline as pictured above. Yet they play with audio in VLC.
 

And... I previously built a project from these same clips that worked as expected. It's perplexing, but I think it has to be a project setting, maybe a sfk file problem (spitballin' here), or somehow there's a problem with the clips. Don't see how, though, the project has been sitting there on my computer for several weeks.

Thanks for your responses. I've been busy, but I'll get to the studio and provide the information Dexcon requested later today.
 

rraud wrote on 4/2/2022, 9:18 AM

maybe a <.sfk> file problem

I do not think so, but you can try rebuilding the waveforms.. As I recall; "Rebuild audio peaks" in the 'View' menu.

john_dennis wrote on 4/2/2022, 9:57 AM

@William-Niemi

I had a Canon G15 camera that truncated the audio by four frames at the beginning and end of the recordings. Please share a short clip on a cloud drive.

Vegas Pro 11, Canon G15

 

Last changed by john_dennis on 4/2/2022, 9:58 AM, changed a total of 1 times.

My main system:
Motherboard: Asus X99-AII
CPU: Intel i7-6850K
GPU: Sapphire Radeon RX480-8GB
RAM: Corsair Dominator (4 x 4 GB) DDR4 2400
Disk O/S & Programs: Intel SSD 750 (400 GB)
Disk Active Projects: 1TB & 2TB WD BLACK SN750 NVMe Internal PCI Express 3.0 x4 Solid State Drives
Disk Other: WD Ultrastar/Hitachi Hard Drives: WDBBUR0080BNC-WRSN, HGST HUH728080ALE600, 724040ALE640, HDS3020BLA642
Case: LIAN LI PC-90 Black Aluminum ATX Full Tower Case
CPU cooling: Corsair Hydro series H115i
Power supply: SeaSonic SS-750KM3 750W 80 PLUS GOLD Certified Full Modular Active PFC Power Supply
Drive Bay: Kingwin KF-256-BK 2.5" and 3.5" Trayless Hot Swap Rack with USB 3
Sound card: Crystal Sound 3 on motherboard. Recording done on another system.
Primary Monitor: Asus ProArt PA248q (24" 1920 x 1200)
O/S: Windows 10 Pro 190943
Camera: Sony RX10 Model IV

https://www.youtube.com/user/thedennischannel

john_dennis wrote on 4/2/2022, 12:43 PM

Looks like the Canon G9 did it at the end of a clip. Possibly the same duration.

Vegas Pro 19, Canon G9

 

My main system:
Motherboard: Asus X99-AII
CPU: Intel i7-6850K
GPU: Sapphire Radeon RX480-8GB
RAM: Corsair Dominator (4 x 4 GB) DDR4 2400
Disk O/S & Programs: Intel SSD 750 (400 GB)
Disk Active Projects: 1TB & 2TB WD BLACK SN750 NVMe Internal PCI Express 3.0 x4 Solid State Drives
Disk Other: WD Ultrastar/Hitachi Hard Drives: WDBBUR0080BNC-WRSN, HGST HUH728080ALE600, 724040ALE640, HDS3020BLA642
Case: LIAN LI PC-90 Black Aluminum ATX Full Tower Case
CPU cooling: Corsair Hydro series H115i
Power supply: SeaSonic SS-750KM3 750W 80 PLUS GOLD Certified Full Modular Active PFC Power Supply
Drive Bay: Kingwin KF-256-BK 2.5" and 3.5" Trayless Hot Swap Rack with USB 3
Sound card: Crystal Sound 3 on motherboard. Recording done on another system.
Primary Monitor: Asus ProArt PA248q (24" 1920 x 1200)
O/S: Windows 10 Pro 190943
Camera: Sony RX10 Model IV

https://www.youtube.com/user/thedennischannel

walter-i. wrote on 4/2/2022, 3:01 PM

I've had the problem with the missing sound too, but @William-Niemi says in his opening statement:

I have the original clips and they play audio as expected in VLC. There is audio present through the entire clip while playing in VLC.

john_dennis wrote on 4/2/2022, 3:47 PM

We need Mediainfo for the source and rendered file and/or a short sample of the source.

This is security camera video? What kind of camera?

Security cameras record at varying frame rates.

My main system:
Motherboard: Asus X99-AII
CPU: Intel i7-6850K
GPU: Sapphire Radeon RX480-8GB
RAM: Corsair Dominator (4 x 4 GB) DDR4 2400
Disk O/S & Programs: Intel SSD 750 (400 GB)
Disk Active Projects: 1TB & 2TB WD BLACK SN750 NVMe Internal PCI Express 3.0 x4 Solid State Drives
Disk Other: WD Ultrastar/Hitachi Hard Drives: WDBBUR0080BNC-WRSN, HGST HUH728080ALE600, 724040ALE640, HDS3020BLA642
Case: LIAN LI PC-90 Black Aluminum ATX Full Tower Case
CPU cooling: Corsair Hydro series H115i
Power supply: SeaSonic SS-750KM3 750W 80 PLUS GOLD Certified Full Modular Active PFC Power Supply
Drive Bay: Kingwin KF-256-BK 2.5" and 3.5" Trayless Hot Swap Rack with USB 3
Sound card: Crystal Sound 3 on motherboard. Recording done on another system.
Primary Monitor: Asus ProArt PA248q (24" 1920 x 1200)
O/S: Windows 10 Pro 190943
Camera: Sony RX10 Model IV

https://www.youtube.com/user/thedennischannel

William-Niemi wrote on 4/2/2022, 6:41 PM

Wow, I put in all the info that Dexcon asked for, and the post disappeared with a broken link error when I clicked the Comment button.

I'll try again.... 👶 Hope this posts!

====== Dropbox link to video sample and screenshots =======

https://www.dropbox.com/sh/dmv9zk5urih77d0/AABdmsZo9BOZd7jhvHPoZiv2a?dl=0



========= Vegas version 19.0 build 550
Win10 Pro OS build 19043.1586

======Camera ==

Hiro BOAvision security camera
footage is coverted to iPad video using CamHipro app version 4.0.27
then uploaded to PC and imported into Vegas

Export target is Youtube

======= THE SYMPTOMS ======

I have a project comprised of several video clips from the above camera. This project was completed back in January, and it has been sitting idle since a couple of days ago.
It looked like this:


You can see that there's audio throughout the video clip except for the circled parts which are caused by how the camera handles motion alarms. Anyway, the video and audio worked fine and I exported a video from this project that works great.

>> > > A couple of days ago I went to open the project and the audio part of each clip is altered and unusuable. The audio drops away after about 1 second and flatlines.

This is a screenshot of the project in Vegas 19:

Notice what the audio track looks like...

>>>>> So I tried opening a new project in 18 and imported the same clips.... same problem. I circled the missing audio in the SS of Vegas 18 below.



========= > It's worthy of note that these same clips play perfectly normally in VLC with normal audio. < =====

========= MediaInfo report

 

General
Complete name                            : C:\Users\admin\Desktop\Tim video clips 12-29\20211229_09-58-00.MP4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/iso2/mp41)
File size                                : 3.78 MiB
Duration                                 : 35 s 725 ms
Overall bit rate mode                    : Variable
Overall bit rate                         : 888 kb/s
Encoded date                             : UTC 2022-01-15 01:53:04
Tagged date                              : UTC 2022-01-15 01:53:04Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4
Format settings                          : CABAC / 2 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 2 frames
Format settings, GOP                     : M=1, N=60
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 34 s 973 ms
Bit rate                                 : 889 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Variable
Frame rate                               : 14.783 FPS
Minimum frame rate                       : 5.000 FPS
Maximum frame rate                       : 25.000 FPS
Original frame rate                      : 15.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.029
Stream size                              : 3.71 MiB (98%)
Language                                 : English
Encoded date                             : UTC 2022-01-15 01:53:04
Tagged date                              : UTC 2022-01-15 01:53:04
Codec configuration box                  : avcCAudio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 35 s 725 ms
Source duration                          : 33 s 920 ms
Bit rate mode                            : Variable
Nominal bit rate                         : 95.2 kb/s
Maximum bit rate                         : 128 kb/s
Channel(s)                               : 1 channel
Channel layout                           : C
Sampling rate                            : 8 000 Hz
Frame rate                               : 7.812 FPS (1024 SPF)
Compression mode                         : Lossy
Source stream size                       : 56.5 KiB (1%)
Language                                 : English
Encoded date                             : UTC 2022-01-15 01:53:04
Tagged date                              : UTC 2022-01-15 01:53:04
mdhd_Duration                            : 35725

========== Vegas Pro file properties

General
  Name: 20211229_09-58-00.MP4
  Folder: D:\Dropbox\MV Police Dept
  Type: AVC
  Size: 3.87 MB (3,964,363 bytes)
  Created: Friday, January 07, 2022, 8:10:00 AM
  Modified: Friday, January 07, 2022, 8:10:00 AM
  Accessed: Saturday, April 02, 2022, 5:48:55 PM
  Attributes: Archive

Streams
  Video: 00:00:34.905, 14.783 fps progressive, 1920x1080x12, AVC
  Audio: 00:00:35.717, 8,000 Hz, Mono, AAC

ACID information
  ACID chunk: no
  Stretch chunk: no
  Stretch list: no
  Stretch info2: no
  Beat markers: no
  Detected beats: no

Other metadata
  Regions/markers: no
  Command markers: no

Media manager
  Media tags: no

Plug-In
  Name: compoundplug.dll
  Folder: C:\Program Files\VEGAS\VEGAS Pro 19.0\FileIO Plug-Ins\compoundplug
  Format: AVC
  Version: Version 19.0 (Build 550)
  Company: MAGIX Computer Products Intl. Co.

====== Sample file in Dropbox link above

======= Graphics card

NVIDIA Quadro K2200
Driver version 30.0.14.7141

GPU acceleration ON, K2200 driver

Enable Hardware Decoding for supported formats is not available in my window

MKV reader enabled
Legacy AVC encoding enabled

======= Project properties



====== No rendering issues known

======= System info....

OS Name    Microsoft Windows 10 Pro
Version    10.0.19043 Build 19043
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation
System Name    PHOENIX
System Manufacturer    Dell Inc.
System Model    Precision Tower 5810
System Type    x64-based PC
System SKU    0617
Processor    Intel(R) Xeon(R) CPU E5-1660 v3 @ 3.00GHz, 2993 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date    Dell Inc. A34, 10/19/2020
SMBIOS Version    2.8
Embedded Controller Version    255.255
BIOS Mode    Legacy
BaseBoard Manufacturer    Dell Inc.
BaseBoard Product    0HHV7N
BaseBoard Version    A00
Platform Role    Desktop
Secure Boot State    Unsupported
PCR7 Configuration    Binding Not Possible
Windows Directory    C:\WINDOWS
System Directory    C:\WINDOWS\system32
Boot Device    \Device\HarddiskVolume5
Locale    United States
Hardware Abstraction Layer    Version = "10.0.19041.1566"
User Name    Phoenix\admin
Time Zone    Central Daylight Time
Installed Physical Memory (RAM)    64.0 GB
Total Physical Memory    63.9 GB
Available Physical Memory    45.5 GB
Total Virtual Memory    128 GB
Available Virtual Memory    108 GB
Page File Space    64.0 GB
Page File    C:\pagefile.sys
Kernel DMA Protection    Off
Virtualization-based security    Not enabled
Device Encryption Support    Reasons for failed automatic device encryption: PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected
Hyper-V - VM Monitor Mode Extensions    Yes
Hyper-V - Second Level Address Translation Extensions    Yes
Hyper-V - Virtualization Enabled in Firmware    Yes
Hyper-V - Data Execution Protection    Yes

EricLNZ wrote on 4/2/2022, 6:58 PM

@William-Niemi Why do you have "Legacy AVC decoding" enabled? This results in "compoundplug.dll" being used instead of SO4.....

William-Niemi wrote on 4/2/2022, 7:52 PM

 

@William-Niemi Why do you have "Legacy AVC decoding" enabled? This results in "compoundplug.dll" being used instead of SO4.....

is this related to my audio problem?

 

john_dennis wrote on 4/2/2022, 8:30 PM

Here is a solution to get your work out the door.

  • Run you source through Handbrake, VideoReDo, FFMPEG and reencode the audio to something video editors are more used to using. 8 kHz/96 kb/s is for answering machines.
  • If you can export at 48kHz / 192 kb/s from your security software that might solve the problem.

Not all versions of Vegas Pro on my machine experienced the issue. After changing the audio in VideoReDo, Vegas 13-19 worked without issue.

Vegas 13

Vegas 14

Vegas 15

Vegas 17

Vegas 18

Vegas 19

Converting to Pro Res Proxy in Shutter Encoder worked, too.

I don't care if the Vegas Pro development team never does anything to ingest security cam video.

Last changed by john_dennis on 4/2/2022, 10:10 PM, changed a total of 3 times.

My main system:
Motherboard: Asus X99-AII
CPU: Intel i7-6850K
GPU: Sapphire Radeon RX480-8GB
RAM: Corsair Dominator (4 x 4 GB) DDR4 2400
Disk O/S & Programs: Intel SSD 750 (400 GB)
Disk Active Projects: 1TB & 2TB WD BLACK SN750 NVMe Internal PCI Express 3.0 x4 Solid State Drives
Disk Other: WD Ultrastar/Hitachi Hard Drives: WDBBUR0080BNC-WRSN, HGST HUH728080ALE600, 724040ALE640, HDS3020BLA642
Case: LIAN LI PC-90 Black Aluminum ATX Full Tower Case
CPU cooling: Corsair Hydro series H115i
Power supply: SeaSonic SS-750KM3 750W 80 PLUS GOLD Certified Full Modular Active PFC Power Supply
Drive Bay: Kingwin KF-256-BK 2.5" and 3.5" Trayless Hot Swap Rack with USB 3
Sound card: Crystal Sound 3 on motherboard. Recording done on another system.
Primary Monitor: Asus ProArt PA248q (24" 1920 x 1200)
O/S: Windows 10 Pro 190943
Camera: Sony RX10 Model IV

https://www.youtube.com/user/thedennischannel

todd-b wrote on 4/2/2022, 8:38 PM

This is what I get with default settings,

 

Top is dragging on to timeline, audio at the end is removed

Bottom is dragging into media bin, then dragging on to timeline

William-Niemi wrote on 4/2/2022, 9:05 PM

Thank you for the responses! I'll start out with Handbrake.
Are there any suggestions for output settings? I'll have to install it first.

 

 

William-Niemi wrote on 4/2/2022, 9:29 PM

SOLVED

john_dennis, your suggestion will indeed get me up and running. !!!!

I installed Handbrake & the .NET files required, and ran a file through with the present for Vimeo YouTube HQ 1080p60.

Screenshot below. Thanks so very much, this will get me by for now and I hope I never have to make videos out of this camera again!

EricLNZ wrote on 4/2/2022, 9:50 PM

 

@William-Niemi Why do you have "Legacy AVC decoding" enabled? This results in "compoundplug.dll" being used instead of SO4.....

is this related to my audio problem?

 

It might have been but anyway you have it solved now

 

todd-b wrote on 4/2/2022, 9:59 PM

@EricLNZ Yes, Simply using default settings was the solution, as you already mentioned, Legacy AVC was the problem

john_dennis wrote on 4/2/2022, 10:08 PM

“footage is coverted to iPad video using CamHipro app version 4.0.27”

Have you looked at other export options from this software. Uncompressed .AVI with lpcm audio might be a better option, if exists. The iPad option was probably for sending to someone’s mobile phone over a network, rather than editing and re-encoding for youtube.

 

My main system:
Motherboard: Asus X99-AII
CPU: Intel i7-6850K
GPU: Sapphire Radeon RX480-8GB
RAM: Corsair Dominator (4 x 4 GB) DDR4 2400
Disk O/S & Programs: Intel SSD 750 (400 GB)
Disk Active Projects: 1TB & 2TB WD BLACK SN750 NVMe Internal PCI Express 3.0 x4 Solid State Drives
Disk Other: WD Ultrastar/Hitachi Hard Drives: WDBBUR0080BNC-WRSN, HGST HUH728080ALE600, 724040ALE640, HDS3020BLA642
Case: LIAN LI PC-90 Black Aluminum ATX Full Tower Case
CPU cooling: Corsair Hydro series H115i
Power supply: SeaSonic SS-750KM3 750W 80 PLUS GOLD Certified Full Modular Active PFC Power Supply
Drive Bay: Kingwin KF-256-BK 2.5" and 3.5" Trayless Hot Swap Rack with USB 3
Sound card: Crystal Sound 3 on motherboard. Recording done on another system.
Primary Monitor: Asus ProArt PA248q (24" 1920 x 1200)
O/S: Windows 10 Pro 190943
Camera: Sony RX10 Model IV

https://www.youtube.com/user/thedennischannel

William-Niemi wrote on 4/2/2022, 10:19 PM

It might be possible to control the export parameters from a desktop app but from the iPad, the only thing you can do is download from the SD card in the camera via Wi-Fi and then the conversion puts it in Photos. There aren't any parameters to change.

I will try switching off Legacy AVC to see if that fixes it outright... it would be best tor my time crunch.

walter-i. wrote on 4/3/2022, 2:09 AM

SOLVED
.........I hope I never have to make videos out of this camera again!

@William-Niemi
I hope so for you too - but not for video reasons.......😉

john_dennis wrote on 4/3/2022, 7:56 AM

For the record...

Enable Legacy AVC Decoding Checked

Enable Legacy AVC Decoding Unchecked

Last changed by john_dennis on 4/3/2022, 8:09 AM, changed a total of 1 times.

My main system:
Motherboard: Asus X99-AII
CPU: Intel i7-6850K
GPU: Sapphire Radeon RX480-8GB
RAM: Corsair Dominator (4 x 4 GB) DDR4 2400
Disk O/S & Programs: Intel SSD 750 (400 GB)
Disk Active Projects: 1TB & 2TB WD BLACK SN750 NVMe Internal PCI Express 3.0 x4 Solid State Drives
Disk Other: WD Ultrastar/Hitachi Hard Drives: WDBBUR0080BNC-WRSN, HGST HUH728080ALE600, 724040ALE640, HDS3020BLA642
Case: LIAN LI PC-90 Black Aluminum ATX Full Tower Case
CPU cooling: Corsair Hydro series H115i
Power supply: SeaSonic SS-750KM3 750W 80 PLUS GOLD Certified Full Modular Active PFC Power Supply
Drive Bay: Kingwin KF-256-BK 2.5" and 3.5" Trayless Hot Swap Rack with USB 3
Sound card: Crystal Sound 3 on motherboard. Recording done on another system.
Primary Monitor: Asus ProArt PA248q (24" 1920 x 1200)
O/S: Windows 10 Pro 190943
Camera: Sony RX10 Model IV

https://www.youtube.com/user/thedennischannel

EricLNZ wrote on 4/3/2022, 6:53 PM

@john_dennis So the encoder used does make a difference to the audio.

john_dennis wrote on 4/3/2022, 9:09 PM

@EricLNZ

For this media the answer appears to be "yes".

My main system:
Motherboard: Asus X99-AII
CPU: Intel i7-6850K
GPU: Sapphire Radeon RX480-8GB
RAM: Corsair Dominator (4 x 4 GB) DDR4 2400
Disk O/S & Programs: Intel SSD 750 (400 GB)
Disk Active Projects: 1TB & 2TB WD BLACK SN750 NVMe Internal PCI Express 3.0 x4 Solid State Drives
Disk Other: WD Ultrastar/Hitachi Hard Drives: WDBBUR0080BNC-WRSN, HGST HUH728080ALE600, 724040ALE640, HDS3020BLA642
Case: LIAN LI PC-90 Black Aluminum ATX Full Tower Case
CPU cooling: Corsair Hydro series H115i
Power supply: SeaSonic SS-750KM3 750W 80 PLUS GOLD Certified Full Modular Active PFC Power Supply
Drive Bay: Kingwin KF-256-BK 2.5" and 3.5" Trayless Hot Swap Rack with USB 3
Sound card: Crystal Sound 3 on motherboard. Recording done on another system.
Primary Monitor: Asus ProArt PA248q (24" 1920 x 1200)
O/S: Windows 10 Pro 190943
Camera: Sony RX10 Model IV

https://www.youtube.com/user/thedennischannel

rraud wrote on 4/4/2022, 11:26 AM

"Enable Legacy AVC Decoding Unchecked"

AFAIK, VP-16 does not have the "Depreciated features", which has the above setting. I think the 'Depreciated features' were added in VP-17 or 18.