After updating today, if I open any project file and click once, Vegas Pro 21 crashes my laptop and the laptop requires a hard reset. I can only get it to work without GPU acceleration now which is barely workable.
Before the update there were 3 video options, 'no acceleration' (which works but is really slow), and two for my graphics card. However one of the graphics cards options is no longer available in the dropdown list and that was the one that was workable.
Any help?
Thank you.
What is your GPU and its build number?
In addition to sharing your build and GPU model you might try a reset if it used to work: https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/
I had to switch to NO Hardware Decoding on File I/O in Preferences cause my slow mo files lag REALLY bad on Vegas 21
I had to switch to NO Hardware Decoding on File I/O in Preferences cause my slow mo files lag REALLY bad on Vegas 21
Let's please keep this on-topic so we can help the OP with their issue. If you have not yet, please make a separate thread for your issue.
Thank you for responding all.
For those asking for a GPU build number:
I'm using a Lenovo Legion 5 Laptop with AMD Ryzen 7 5800H with Radeon Graphics.
Aaron
For the GPU are you using 23.7.2 or the latest driver? If so could you test either of those drivers?
Hard resets are unusual with VEGAS and shouldn't be happening.
Yes, the latest drivers are installed.
Do you mean test them working in Vegas? Or test their integrity some other way?
Also, things appear to be working again now... though I've noticed the slower projects are the ones where I'm using Primatte Studio to eliminate green screen, perhaps my Lenovo Legion can't keep up? Seems odd that a £999 gaming laptop would struggle, no?
EDIT: and true to form, right after I sent this message, Vegas has frozen again except this time it's just Vegas not the whole laptop.
By test I meant install them but you've done that, so good. If the latest driver has issues can you try 23.7.2 as it's worked with most.
I don't know how well optimized Primatte Studio is so it's possible it can't play back in real time. Is the integrated GPU the only GPU on a gaming laptop? That seems odd to me and will hurt performance.
Regarding the crash I don't think it's a hardware power issue, there's some kind of bug or conflict here between the GPU and VEGAS?
Do the crashes show up in Windows Reliability Monitor?
Primatte - I see, thank you.
I'm not sure if the GPU is integrated or not. It has it's own separate section in device manager, I wouldn't know how to find out. I can't make sense of it using Google either.
It would appear that there is a conflict, again, no way to tell.
Yes, I've just checked windows reliability monitor and the crashes do show up.
Can you take a screenshot of device manager/ display adapters? Pretty sure the Ryzen 7 5800H has an integrated GPU but there may be a second one as well.
Also take a screenshot of what you see in Windows reliability monitor (pick a crash).
@Aaaron The fact that your lock-up can only be cured by a reboot suggests something running at High Priority may be in conflict with Vegas. Otherwise you'd be getting the Windows reporting screen. The suspects can be viewed in Task manager if you enable the Base Priority column (right-click in the header area) and then click on the column name to group them together. If you see a high-priority 3rd party app you don't need, try uninstalling it and see if that helps. High-priority Details on my laptop, which does not have this problem, look like this:
It's a shot in the dark because drivers run at high-priority too and they're the usual cause.
Certainly, see below: - (now there's a yellow attention icon next to one of the devices in device manager that wasn't there before, we may be onto something?)
@Howard-Vigorita - Unfortunately, in Windows 11, no menu appears when clicking the header (or anywhere else in Task Manager > Details) to enable the 'Base Priority' column.