H. 265 Clips Crash Vegas Pro 17 and my Computer

markr041 wrote on 5/19/2020, 3:29 PM

I shoot HEVC clips using both the GoPro Hero 8 and the Z Cam E2. For both type of clips, on importing into Vegas Pro 17 (latest) the program crashes and often the computer crashes. Over and over. I have an Nvidia graphics card GTX 1050 Ti. I have tried disabling all hardware acceleration or using defaults. Nothing stops this. I have an Intel i7, 8th generation, with 16 GB of RAM and Windows 10. I can read both types of clips with no problem in Edius Pro and in Resolve Studio. Vegas Pro 17 reads H 264 clips fine and even ProRes 422 HQ clips fine. It is just H. 265 clips that cause havoc.

Comments

j-v wrote on 5/19/2020, 4:03 PM

Still the same problem as 3 month ago?
What are your settings for Pref /Video and pref/File I/O?
Screenshots please.
What are the exaxt driversnumbers for your Intell and Nvidia?

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

markr041 wrote on 5/19/2020, 5:08 PM

Still the same problem as 3 month ago?
What are your settings for Pref /Video and pref/File I/O?
Screenshots please.
What are the exaxt driversnumbers for your Intell and Nvidia?

No, now I learn that it is not just GoPro HEVC clips, but also the E2 HEVC clips. But, same problem. I am showing you the last settings I tried. First, I used the default settings. Thanks for your interest. The Nvidia.driver is 26.21.14.3200. Defaults and no hardware results are the same.

alifftudm95 wrote on 5/19/2020, 9:48 PM

I have the same problem just like urs when importing HEVC media that was shot on Z CAM camera:

https://www.vegascreativesoftware.info/us/forum/vp17-build-421-always-crash-importing-large-amount-of-footage--119046/

HEVC is a big no no in VEGAS Pro for majority users sadly

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PC DEKSTOP

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RAM: 64GB 3200MHZ

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Storage:

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fr0sty wrote on 5/19/2020, 10:11 PM

You are using a game ready driver from October, download a more recent studio driver from Nvidia's website.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

markr041 wrote on 5/19/2020, 10:25 PM

You are using a game ready driver from October, download a more recent studio driver from Nvidia's website.

Thanks for the tip. However, I do not find a compatible "Studio" driver on that site. I found Studio drivers, but all are incompatible with my operating system that I have tried. Nvidia also automatically installs the driver I have when I remove the driver. This is not compatible, when I tried to install it:

NVIDIA STUDIO DRIVER

 

Version:430.86

Release Date:2019.5.27

Operating System:Windows 10 64-bit

Language:English (US)

File Size:542.33 MB

fr0sty wrote on 5/19/2020, 10:31 PM

Here's a studio driver compatible with the OS you have listed (windows 10): https://www.nvidia.com/Download/driverResults.aspx/147971/en-us

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

markr041 wrote on 5/19/2020, 10:37 PM

Here's a studio driver compatible with the OS you have listed (windows 10): https://www.nvidia.com/Download/driverResults.aspx/147971/en-us

Look at my reply. That is exactly the driver I downloaded, and the result was a screen that said it was NOT compatible with my system. Are you just making this up? Are you using this driver? I appreciate trying to help.

Howard-Vigorita wrote on 5/19/2020, 10:59 PM

I have the same problem just like urs when importing HEVC media that was shot on Z CAM camera:

https://www.vegascreativesoftware.info/us/forum/vp17-build-421-always-crash-importing-large-amount-of-footage--119046/

HEVC is a big no no in VEGAS Pro for majority users sadly

It might be an issue with the graphics card. I got a z-cam e2 myself a few weeks ago and am having good success with hevc so far in Vegas v17 using amd cards. One thing I discovered quickly is that if you don't have decoding working (i/o tab in preferences) the machine won't have a chance. If you set decoding in i/o to Intel, make sure Vegas can see the Intel igpu (check to see if it shows in video prefs as a choice but don't select it there). Did most of my early testing on an Intel Nuc with an amd vega/m internal gpu+ intel igpu while on the road. Just back home a few days now and have been testing on a 9900k/RadeonVII+intel igpu as well as an e5 xeon/rx580 (no igpu) and so far so good. Been shooting allot of test stuff all in hevc mostly to get the knack of color grading it in Vegas. I did blow up Vegas when I threw a 230 mpbs hevc clip into the Red Car benchmark but it did fine when I dropped the e2 bitrate down to medium which was about 150 mbps at 60p. I think if I do multicam with multiple e2's that I'll set them to low bitrate which is giving me 60 mbps at 30p. I'm doing a new version of the red car with hvec and will post a thread on it with my numbers when I get through beating up my machines.

alifftudm95 wrote on 5/19/2020, 11:26 PM

Here's a studio driver compatible with the OS you have listed (windows 10): https://www.nvidia.com/Download/driverResults.aspx/147971/en-us

Does this mean Im using Game driver instead of studio driver?

Last changed by alifftudm95 on 5/19/2020, 11:27 PM, changed a total of 1 times.

Editor and Colorist (Kinda) from Malaysia

MYPOST Member

Laptop

MacBook Pro M4 Max

16 Core CPU and 40 Core GPU

64GB Memory

2TB Internal SSD Storage

Anti-Glare 4K HDR Screen

 

PC DEKSTOP

CPU: Ryzen 9 5900x

GPU: RTX3090 24GB

RAM: 64GB 3200MHZ

MOBO: X570-E

Storage:

C DRIVE NVME M.2 1TB SSD GEN 4

D DRIVE NVME M.2 2TB SSD GEN 4

E DRIVE SATA SSD 2TB

F DRIVE SATA SSD 2TB

G DRIVE HDD 1TB

Monitor: Asus ProArt PA279CV 4K HDR (Bought on 30 August 2023)

Monitor: BenQ PD2700U 4K HDR (RIP on 30 August 2023)

 

 

 

fr0sty wrote on 5/19/2020, 11:45 PM

Yes. Game ready = game driver.

Studio drivers are compatible with Geforce GPUs in the 10xx series or higher, and windows 10 64 bit. As long as you have those 2 things, which it appears you do, there should be no reason the driver is not installing.

Last changed by fr0sty on 5/19/2020, 11:48 PM, changed a total of 1 times.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

alifftudm95 wrote on 5/20/2020, 12:02 AM

Yes. Game ready = game driver.

Studio drivers are compatible with Geforce GPUs in the 10xx series or higher, and windows 10 64 bit. As long as you have those 2 things, which it appears you do, there should be no reason the driver is not installing.

Im using NVIDIA RTX2060 tho

Editor and Colorist (Kinda) from Malaysia

MYPOST Member

Laptop

MacBook Pro M4 Max

16 Core CPU and 40 Core GPU

64GB Memory

2TB Internal SSD Storage

Anti-Glare 4K HDR Screen

 

PC DEKSTOP

CPU: Ryzen 9 5900x

GPU: RTX3090 24GB

RAM: 64GB 3200MHZ

MOBO: X570-E

Storage:

C DRIVE NVME M.2 1TB SSD GEN 4

D DRIVE NVME M.2 2TB SSD GEN 4

E DRIVE SATA SSD 2TB

F DRIVE SATA SSD 2TB

G DRIVE HDD 1TB

Monitor: Asus ProArt PA279CV 4K HDR (Bought on 30 August 2023)

Monitor: BenQ PD2700U 4K HDR (RIP on 30 August 2023)

 

 

 

fr0sty wrote on 5/20/2020, 1:20 AM

Try using GeForce Experience to download the studio driver... I'm reading reports of others having similar issues when they try to manually install the driver.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

fr0sty wrote on 5/20/2020, 1:26 AM

Try this one, the driver I linked to was old.

https://www.nvidia.com/en-us/drivers/results/156785/

alifftudm95 wrote on 5/20/2020, 2:30 AM

Try this one, the driver I linked to was old.

https://www.nvidia.com/en-us/drivers/results/156785/

After installing this driver my PC just cant show any display on the monitor. The PC is boot up but no any single display to my monitor at all. before that, after installing the studio driver it ask me to restart my PC but i select restart later. When I wanted to restart the windows key doesnt show up. It freeze/stuck. even pressing the window key doesnt work. So I force shut down my PC and from that moment no display. I think more then 4 attempt of long press 5 sec on the PC power button till it finally show up in monitor. I check my driver & the nvidia studio driver is gone.

Last changed by alifftudm95 on 5/20/2020, 2:31 AM, changed a total of 1 times.

Editor and Colorist (Kinda) from Malaysia

MYPOST Member

Laptop

MacBook Pro M4 Max

16 Core CPU and 40 Core GPU

64GB Memory

2TB Internal SSD Storage

Anti-Glare 4K HDR Screen

 

PC DEKSTOP

CPU: Ryzen 9 5900x

GPU: RTX3090 24GB

RAM: 64GB 3200MHZ

MOBO: X570-E

Storage:

C DRIVE NVME M.2 1TB SSD GEN 4

D DRIVE NVME M.2 2TB SSD GEN 4

E DRIVE SATA SSD 2TB

F DRIVE SATA SSD 2TB

G DRIVE HDD 1TB

Monitor: Asus ProArt PA279CV 4K HDR (Bought on 30 August 2023)

Monitor: BenQ PD2700U 4K HDR (RIP on 30 August 2023)

 

 

 

fr0sty wrote on 5/20/2020, 2:50 AM

Odd... I wonder if whatever is causing this issue is what is behind both of your issues in Vegas? We have many users on these forums using the studio drivers successfully. In fact, I'd say updating to those solves at least half the problems I see around here.

Last changed by fr0sty on 5/20/2020, 2:50 AM, changed a total of 1 times.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

alifftudm95 wrote on 5/20/2020, 3:59 AM

Odd... I wonder if whatever is causing this issue is what is behind both of your issues in Vegas? We have many users on these forums using the studio drivers successfully. In fact, I'd say updating to those solves at least half the problems I see around here.

Do I need to uninstall Game Driver? is it even possible to have both driver? in GeForce I can check all of my games is shown up and optimize, similar to Studio?

Editor and Colorist (Kinda) from Malaysia

MYPOST Member

Laptop

MacBook Pro M4 Max

16 Core CPU and 40 Core GPU

64GB Memory

2TB Internal SSD Storage

Anti-Glare 4K HDR Screen

 

PC DEKSTOP

CPU: Ryzen 9 5900x

GPU: RTX3090 24GB

RAM: 64GB 3200MHZ

MOBO: X570-E

Storage:

C DRIVE NVME M.2 1TB SSD GEN 4

D DRIVE NVME M.2 2TB SSD GEN 4

E DRIVE SATA SSD 2TB

F DRIVE SATA SSD 2TB

G DRIVE HDD 1TB

Monitor: Asus ProArt PA279CV 4K HDR (Bought on 30 August 2023)

Monitor: BenQ PD2700U 4K HDR (RIP on 30 August 2023)

 

 

 

j-v wrote on 5/20/2020, 4:10 AM

Because I don't play that type of games, from the Nvidia installationfile I only install the driversversion and do always a clean install by selecting that option at the end.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

fr0sty wrote on 5/20/2020, 4:11 AM

Best to completely uninstall the previous driver and do a clean install of the studio driver.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

alifftudm95 wrote on 5/20/2020, 4:16 AM

Best to completely uninstall the previous driver and do a clean install of the studio driver.

Finally have both Game Ready & Studio Driver properly installed. I can switch between 2 drivers inside GeForce Experience app. Funny I have to go thru odd and weird hiccups to get the Studio Driver

Editor and Colorist (Kinda) from Malaysia

MYPOST Member

Laptop

MacBook Pro M4 Max

16 Core CPU and 40 Core GPU

64GB Memory

2TB Internal SSD Storage

Anti-Glare 4K HDR Screen

 

PC DEKSTOP

CPU: Ryzen 9 5900x

GPU: RTX3090 24GB

RAM: 64GB 3200MHZ

MOBO: X570-E

Storage:

C DRIVE NVME M.2 1TB SSD GEN 4

D DRIVE NVME M.2 2TB SSD GEN 4

E DRIVE SATA SSD 2TB

F DRIVE SATA SSD 2TB

G DRIVE HDD 1TB

Monitor: Asus ProArt PA279CV 4K HDR (Bought on 30 August 2023)

Monitor: BenQ PD2700U 4K HDR (RIP on 30 August 2023)

 

 

 

markr041 wrote on 5/20/2020, 7:24 AM

SOLVED! Installing the latest Studio Nvidia driver did the trick. Import HEVC files with no problem; render HEVC with NVidia GPU acceleration no problem. Thanks to fr0sty.

alifftudm95 wrote on 5/20/2020, 10:25 AM

SOLVED! Installing the latest Studio Nvidia driver did the trick. Import HEVC files with no problem; render HEVC with NVidia GPU acceleration no problem. Thanks to fr0sty.

can I know is ur HECV media is in 10 bit or 8 bit? My HEVC video from ZCAM still lagging in TL.

Editor and Colorist (Kinda) from Malaysia

MYPOST Member

Laptop

MacBook Pro M4 Max

16 Core CPU and 40 Core GPU

64GB Memory

2TB Internal SSD Storage

Anti-Glare 4K HDR Screen

 

PC DEKSTOP

CPU: Ryzen 9 5900x

GPU: RTX3090 24GB

RAM: 64GB 3200MHZ

MOBO: X570-E

Storage:

C DRIVE NVME M.2 1TB SSD GEN 4

D DRIVE NVME M.2 2TB SSD GEN 4

E DRIVE SATA SSD 2TB

F DRIVE SATA SSD 2TB

G DRIVE HDD 1TB

Monitor: Asus ProArt PA279CV 4K HDR (Bought on 30 August 2023)

Monitor: BenQ PD2700U 4K HDR (RIP on 30 August 2023)

 

 

 

markr041 wrote on 5/20/2020, 10:44 AM

SOLVED! Installing the latest Studio Nvidia driver did the trick. Import HEVC files with no problem; render HEVC with NVidia GPU acceleration no problem. Thanks to fr0sty.

can I know is ur HECV media is in 10 bit or 8 bit? My HEVC video from ZCAM still lagging in TL.

10bit.

alifftudm95 wrote on 5/21/2020, 2:57 AM

Crazy, even with Studio Driver selected the HEVC still lagging in my timeline

Editor and Colorist (Kinda) from Malaysia

MYPOST Member

Laptop

MacBook Pro M4 Max

16 Core CPU and 40 Core GPU

64GB Memory

2TB Internal SSD Storage

Anti-Glare 4K HDR Screen

 

PC DEKSTOP

CPU: Ryzen 9 5900x

GPU: RTX3090 24GB

RAM: 64GB 3200MHZ

MOBO: X570-E

Storage:

C DRIVE NVME M.2 1TB SSD GEN 4

D DRIVE NVME M.2 2TB SSD GEN 4

E DRIVE SATA SSD 2TB

F DRIVE SATA SSD 2TB

G DRIVE HDD 1TB

Monitor: Asus ProArt PA279CV 4K HDR (Bought on 30 August 2023)

Monitor: BenQ PD2700U 4K HDR (RIP on 30 August 2023)

 

 

 

fr0sty wrote on 5/21/2020, 3:35 AM

Is your GPU set to be used as the decoder in the file i/o menu of preferences? If so, keep in mind there's some limitations to GPU decoding currently... like, for instance, my GPU (Radeon 7) cannot decode my Panasonic S1 footage because it is 10 bit 4:2:2, and it only supports up to 10 bit 4:2:0 hardware decoding. This is a limitation of the GPU itself, not Vegas.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)