My Running Log of Vegas Pro Service Interruptions
john_dennis
wrote on 11/1/2022, 11:06 AM
Comments
john_dennis
wrote on 11/4/2022, 12:43 AM
2022-11-03 I was never aware of any effect these errors had on my rendering which went on all day. I was doing file management off and on all day.
andyrpsmith
wrote on 11/4/2022, 6:51 AM
Can you obtain any clue as to just why Vegas stops responding? Is is a memory handling problem/leak? As most of my stop responding issues (V20/214) seem to be non immediately repeatable - repeat the same action and Vegas is OK until some other action crashes it again.
john_dennis
wrote on 11/4/2022, 8:02 AM
My worse day recently was here.
Since I started logging, I haven't had an interruption to my Vegas work. These events were all in the background to my other tasks. Still, I can't imagine getting six of these events are a good thing...
Source VST Server Summary Stopped working Date 11/3/2022 10:33 PM Status Report sent Description Faulting Application Path: C:\Program Files\VEGAS\VEGAS Pro 19.0\x86\sfvstserver.exe Problem signature Problem Event Name: APPCRASH Application Name: sfvstserver.exe Application Version: 19.0.0.643 Application Timestamp: 62a92692 Fault Module Name: KERNELBASE.dll Fault Module Version: 10.0.19041.2130 Fault Module Timestamp: 3206f737 Exception Code: e0000001 Exception Offset: 0012df72 OS Version: 10.0.19045.2.0.0.256.48 Locale ID: 1033 Additional Information 1: e63f Additional Information 2: e63fdc397cb77548c735d9e70192c7a2 Additional Information 3: e28b Additional Information 4: e28ba84e5a0968370a6bc162a6c443df Extra information about the problem Bucket ID: bc39108cb2ed818bf5a9caa942de86af (1561001574180751023)
I haven't gotten any insight into the reason for the hangs that caused me to have to close Vegas in the Task Manager.
andyrpsmith
wrote on 11/4/2022, 8:47 AM
I did notice one thing a short while back, windows would give the Vegas is not responding message but it was Vegas doing something that was taking a tad longer, it eventually came back and continued normally.
john_dennis
wrote on 11/20/2022, 5:53 PM
Used Vegas Video Driver Update to download and install Radeon Adrenalin 22.5.1.
RedRob-CandlelightProdctns
wrote on 11/20/2022, 9:49 PM
Used Vegas Video Driver Update to download and install Radeon Adrenalin 22.5.1.
are you saying you downloaded that and your problems went away? or are you just noting which version you're currently running and still having issues?
Your thread caught my eye, as my Dell laptop crashes regularly during our edit lately, and I installed the "studio/creative" NVIDIA 3070ti laptop driver hoping it would help, but don't see a noteable difference :( (the release notes on that driver specifically mentioned Magix Vegas Pro)
john_dennis
wrote on 11/20/2022, 10:03 PM
Just loaded the version that was offered as a data point after reading of color distortion with some versions on some hardware. I passed on the Optional version.
I cleared the logs. This may be a thought experiment.
RedRob-CandlelightProdctns
wrote on 11/20/2022, 10:20 PM
Just loaded the version that was offered as a data point after reading of color distortion with some versions on some hardware. I passed on the Optional version.
I cleared the logs. This may be a thought experiment.
Oh -- I was one of those users who had color issues several months back after installing a Radeon driver for my RX470 and indeed it resolved with a driver update (or roll-back.. don't recall which).
john_dennis
wrote on 11/21/2022, 6:39 PM
Gained some insight on the APPCRASH: sfvstserver.exe that fails in the background and sends reports but doesn't seem to affect anything that I'm doing with Vegas Pro 19-643.
Source VST Server Summary Stopped working Date 11/21/2022 4:01 PM Status Report sent Description Faulting Application Path: C:\Program Files\VEGAS\VEGAS Pro 19.0\x86\sfvstserver.exe Problem signature Problem Event Name: APPCRASH Application Name: sfvstserver.exe Application Version: 19.0.0.643 Application Timestamp: 62a92692 Fault Module Name: KERNELBASE.dll Fault Module Version: 10.0.19041.2251 Fault Module Timestamp: 0d929ca0 Exception Code: e0000001 Exception Offset: 0012e062 OS Version: 10.0.19045.2.0.0.256.48 Locale ID: 1033 Additional Information 1: e63f Additional Information 2: e63fdc397cb77548c735d9e70192c7a2 Additional Information 3: 53a4 Additional Information 4: 53a464fda6a8c1eb181d80597ea9deb7 Extra information about the problem Bucket ID: 6854da0978c0efc2628d0702976d0bdc (1336732372110740444)
From Creative Cow: John Rofrano
"Yes, but Peter explained what it was. This is a process that checks your VST’s. Before Sony started using this, if a VST was bad, it would hang Vegas or ACID. Now that they use a separate process to check VST’s, it can only hang that process and not Vegas. I’m guessing that you may have a bad VST which is causing this window to show when it should not have.
~jr"
In my case this Windows 10 system image and Vegas Pro 19-643 installation is out of the box and is very minimalist. I am working with projects from 2020, though.
I have no clue what Vegas might be looking for when sfvstserver.exe crashes.
john_dennis
wrote on 12/1/2022, 10:23 AM
2022-12-01 Was moving XAVC-S 1920x1080 files around on a simple timeline to recreate a transition for another Vegas user when I was greeted with this:
Details:
Source VEGAS Pro Summary Stopped responding and was closed Date 12/1/2022 7:28 AM Status Report sent Description A problem caused this program to stop interacting with Windows. Faulting Application Path: C:\Program Files\VEGAS\VEGAS Pro 19.0\vegas190.exe Problem signature Problem Event Name: AppHangB1 Application Name: vegas190.exe Application Version: 19.0.0.643 Application Timestamp: 62a9244f Hang Signature: b992 Hang Type: 134217728 OS Version: 10.0.19045.2.0.0.256.48 Locale ID: 1033 Additional Hang Signature 1: b9926a173b538d410fc020714b9dd9ff Additional Hang Signature 2: cc9a Additional Hang Signature 3: cc9a2d52f7a96e640f1bb6880874a86b Additional Hang Signature 4: b992 Additional Hang Signature 5: b9926a173b538d410fc020714b9dd9ff Additional Hang Signature 6: cc9a Additional Hang Signature 7: cc9a2d52f7a96e640f1bb6880874a86b Extra information about the problem Bucket ID: b6c8cd505d8dd1fcecc145c4165ff85d (2072014012058433629)
Source VEGAS Pro Summary Stopped working Date 12/1/2022 7:54 AM Status Report sent Description Faulting Application Path: C:\Program Files\VEGAS\VEGAS Pro 19.0\vegas190.exe Problem signature Problem Event Name: BEX64 Application Name: vegas190.exe Application Version: 19.0.0.643 Application Timestamp: 62a9244f Fault Module Name: amdocl64.dll Fault Module Version: 10.0.3380.6 Fault Module Timestamp: 626a488d Exception Offset: 000000000185aeb9 Exception Code: c0000409 Exception Data: 0000000000000007 OS Version: 10.0.19045.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 5325 Additional Information 2: 532546d87b12fd7e7fdb793c671d54e6 Additional Information 3: f596 Additional Information 4: f5961c375ee52866b0a3ff561b7fbecc Extra information about the problem Bucket ID: b0a0184e7cc370c4ed585af7e25e9fc6 (2114540045751721926)
Reyfox
wrote on 12/2/2022, 4:51 AM
@john_dennis, curious. Do you think it's because of the video format you are using that is causing all of these issues? Working with "generic" MP4, or HEVC, does this also happen?
Side note: much appreciate your videos and sense of humor in the forum. It lightens what can be a stress inducing situation for some.
walter-i.
wrote on 12/2/2022, 5:00 AM
Side note: much appreciate your videos and sense of humor in the forum. It lightens what can be a stress inducing situation for some.
+1
john_dennis
wrote on 12/2/2022, 8:54 AM
@Reyfox said, "Do you think it's because of the video format you are using that is causing all of these issues? Working with "generic" MP4, or HEVC, does this also happen?"
I'm uncertain if media is the primary source or even a factor in any of the Vegas Pro issues. If it is, there must be tens of millions of Sony camera users that have the potential for similar issues.
I suspect my sense of humor is an acquired taste, but thank you both.
Reyfox
wrote on 12/2/2022, 8:58 AM
@john_dennis the reason for me asking about what type of footage you are using, I shoot with Panasonic and haven't experienced (at least as not to any great extent) what you have.
You posts have been informative, especially the videos, and your "humor" is brilliant, at least to me.
fr0sty
wrote on 12/2/2022, 8:44 PM
Fault Module Name: amdocl64.dll
AMD Open CL DLL... something to do with your GPU.
john_dennis
wrote on 12/3/2022, 8:25 AM
2022-06-19 Didn't finish my first cup of coffee. First file I explored from 2006.
Source VEGAS Pro Summary Stopped responding and was closed Date 12/3/2022 6:11 AM Status Report sent Description A problem caused this program to stop interacting with Windows. Faulting Application Path: C:\Program Files\VEGAS\VEGAS Pro 19.0\vegas190.exe Problem signature Problem Event Name: AppHangB1 Application Name: vegas190.exe Application Version: 19.0.0.643 Application Timestamp: 62a9244f Hang Signature: a03e Hang Type: 134217730 OS Version: 10.0.19045.2.0.0.256.48 Locale ID: 1033 Additional Hang Signature 1: a03e0e46e2cab71af5c0cdf973687435 Additional Hang Signature 2: 589f Additional Hang Signature 3: 589f613978970beb0a3a2e5391c37b70 Additional Hang Signature 4: 31e1 Additional Hang Signature 5: 31e1ed7a27763fee8665ef20bd868a1b Additional Hang Signature 6: d70a Additional Hang Signature 7: d70af410e98db5c56238b1c3a64be775 Extra information about the problem Bucket ID: 287007fa1f404970aa606dcfc8917f34 (1900639781940985652)
Solution
I installed Quicktime on the system and enabled in Vegas Pro 19-643 Options/Preferences/Deprecated Features/Enable the Quicktime Plugin.
john_dennis
wrote on 1/1/2023, 10:25 AM
2023-01-01 My first hang of the new year. I trimmed some crowd scenes in the Trimmer and pasted video only into a track above the main track. On adjusting the length of the top track, Vegas "went South". On restarting Vegas Pro, I hadn't lost any steps. I was somewhat reluctant to save the recovered file to the project out of concern for project corruption. We'll see.
Source VEGAS Pro Summary Stopped responding and was closed Date 1/1/2023 8:09 AM Status Report sent Description A problem caused this program to stop interacting with Windows. Faulting Application Path: C:\Program Files\VEGAS\VEGAS Pro 19.0\vegas190.exe Problem signature Problem Event Name: AppHangB1 Application Name: vegas190.exe Application Version: 19.0.0.648 Application Timestamp: 63915e2f Hang Signature: e866 Hang Type: 134217728 OS Version: 10.0.19045.2.0.0.256.48 Locale ID: 1033 Additional Hang Signature 1: e866ab07e28a7c3106d26767d9e524b5 Additional Hang Signature 2: d4eb Additional Hang Signature 3: d4eb1dc0f972d51f2f9eda7a2fd4f401 Additional Hang Signature 4: e866 Additional Hang Signature 5: e866ab07e28a7c3106d26767d9e524b5 Additional Hang Signature 6: d4eb Additional Hang Signature 7: d4eb1dc0f972d51f2f9eda7a2fd4f401 Extra information about the problem Bucket ID: 94b6169f38e13635fa07d61c211b10d8 (1875703186125951192)
relaxvideo
wrote on 1/1/2023, 10:44 AM
what if you disable autosave at all?
john_dennis
wrote on 1/1/2023, 11:30 AM
I haven’t considered disabling autosave.
relaxvideo
wrote on 1/1/2023, 12:10 PM
just for trying. i often have not responding issue exactly after pressing ctrl-s
john_dennis
wrote on 1/1/2023, 1:16 PM
Vegas 19-648 is in an its out-of-the-box state. Legacy Auto Save is On.
These are my Advanced Save settings.
relaxvideo
wrote on 1/1/2023, 1:28 PM
"Legacy Auto Save is On" - try with off
john_dennis
wrote on 1/1/2023, 3:57 PM
As a test, I turned it off.
john_dennis
wrote on 1/2/2023, 3:42 PM
2023-01-02 While editing this morning I had no interruptions to my progress. Looking at Reliability History, I found nine events logged that either were recoverable or otherwise had no effect on what I was doing.
Source VEGAS Pro Summary Stopped working Date 1/2/2023 7:35 AM Status Report sent Description Faulting Application Path: C:\Program Files\VEGAS\VEGAS Pro 19.0\vegas190.exe Problem signature Problem Event Name: BEX64 Application Name: vegas190.exe Application Version: 19.0.0.648 Application Timestamp: 63915e2f Fault Module Name: amdocl64.dll Fault Module Version: 31.0.12027.7000 Fault Module Timestamp: 6351b8ba Exception Offset: 00000000003a8d5d Exception Code: c0000409 Exception Data: 0000000000000007 OS Version: 10.0.19045.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 5325 Additional Information 2: 532546d87b12fd7e7fdb793c671d54e6 Additional Information 3: 8949 Additional Information 4: 8949bd2e55f8ca30eaf5a849a208bf1e Extra information about the problem Bucket ID: 93ac553f4375bb1a99360a2541f02b92 (1816650654826900370)
Personally, I'm sick of chasing drivers for a GPU that I don't use for decoding, timeline acceleration or rendering for my current work. As long as these events don't stop my work, Windows can continue to write them into the log. 99.938476% of PC users on the planet never look at Reliability History or the Windows Event Viewer. Many of them live happy, contented lives in their quest to become Tik-Tok "influencers".