Sony Vegas 15 (Build 216) freezes/crashes on new PC

rylenolflu wrote on 11/27/2017, 12:50 AM

Hello all,

YouTube content creator here and recently bought a new PC (i7 8700K @ 3.7 Ghz, Windows 10 64 bit, GTX 1080 GPU 16 gigs, Vegas installed on operating SSD/ Raw Video file stored on 2nd drive HDD). I've been using Sony Vegas 12 for the last 5 years and have been generally happy with it but decided to make the jump to 15 with the new PC. Rendering hangs 1/3 attempts but when it works the rendering speeds using the Magix Mp4 presets are lightning fast. That's the positive. On the flip side it might have been a massive mistake on my end because I get constant freezes when I try splitting files (doesn't happen all the time but at least 10-12 times per project), I get preview screen crashes/lag and basically just an unusable product. My work flow is recording MP4 facecam footage using OBS and then MP4 footage using El Gato which I then import into Vegas 15 to edit. Like I said this is a brand new PC so graphics drivers and such are all up to date but just having 0 luck getting Vegas 15 to play friendly.

I've tried ticking the Internal multicore rendering (I think that's what its called) to False instead of True and that has not helped. At this stage I'm genuinely desperate as I just need a stable editing program and considering going back to an early build like 12 as that didn't give me near the amount of problems I'm experiencing currently. Any guidance as to what I can try/do would be greatly appreciated. Thanks so much.

Comments

Peter_P wrote on 11/27/2017, 1:24 AM

Did you try this :

https://www.vegascreativesoftware.info/us/forum/new-avc-issues-in-vp15-try-disabling-so4compoundplug-dll--108345/

bitman wrote on 11/27/2017, 12:25 PM

I hope I do not have the same issues, as I just finished building a new PC myself with almost the same HW: a new PC (i7 8700K @ 3.7 Ghz, Windows 10 64 bit, GTX 1080 Ti (11GB) and 64GB of memory, Vegas installed on operating SSD/ Raw Video file stored on 2nd drive HDD)...

@rylenolflu

Try disabling dynamic RAM preview to 0 in Vegas 15, that was a great help with my previous system. I still have to fire up Vegas, Vegas edit and render user experience, Vegas performance, stability with my new system.

Maybe get some extra memory (as you have 6 cores, the more cores, the more memory you need, also your videocard has 8 GB...)

 

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rylenolflu wrote on 11/27/2017, 4:55 PM

Did you try this :

https://www.vegascreativesoftware.info/us/forum/new-avc-issues-in-vp15-try-disabling-so4compoundplug-dll--108345/

Going to try this today! Will report back!

So I tried that fix and did not experience one crash in today's project. However, towards the end the entire program froze and I got these strange white lines artifacting (not sure if that's the right terminology). I have provided a snapshot of how Vegas looked once it crashed here and the crash report here

Any ideas as to what might cause a crash like that?

Peter_P wrote on 11/28/2017, 1:27 AM

What are the project setting ? Is QSV active ?

fr0sty wrote on 11/28/2017, 1:08 PM

I got that exact same crash (with the odd white lines on the timeline) as well the other night. It isn't so much that it crashed, the program still seemed to be running, but it was not accepting any input of any kind. I too was able to get much more stability out of disabling the so4 dll, however render times seem much slower now and I have to transcode my gh5 10 bit files to edit them. I hope Magix isn't far off with addressing that in the next update. 15 is so close to being the app I've always wanted, if they can just iron out those bugs.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

rylenolflu wrote on 11/28/2017, 1:19 PM

I got that exact same crash (with the odd white lines on the timeline) as well the other night. It isn't so much that it crashed, the program still seemed to be running, but it was not accepting any input of any kind. I too was able to get much more stability out of disabling the so4 dll, however render times seem much slower now and I have to transcode my gh5 10 bit files to edit them. I hope Magix isn't far off with addressing that in the next update. 15 is so close to being the app I've always wanted, if they can just iron out those bugs.

Exactly, program was still and still had my cursor functioning but nothing was registering. Preview window performance has increased nicely for me since disabling the s04 dll but still gettting these random crashes. Fingers crossed the next update addresses that.

rylenolflu wrote on 11/28/2017, 1:23 PM

 

What are the project setting ? Is QSV active ?

These are my project settings. My facecam video (mp4 is 1280x720 aac) and my gameplay video is (mp4 1920x1080 aac). I usually drag the gameplay video into the timeline first and let Vegas set the project setting according to that video specification.

I don't believe QSV is enabled. Is there a way for me to check that?

Peter_P wrote on 11/29/2017, 1:40 AM
I don't believe QSV is enabled. Is there a way for me to check that?

Check the options you are given when selecting the new MAGIX AVC/AAC encoder. If it lists .... (Intel QSV) it should be enabled. Another way to check is the time to render using Intel HEVC encoder with this clip. I also would be interested on the time your i7-8700k needs for this rendering.

dream wrote on 11/29/2017, 4:15 AM

sorry to hear that,i have same config with 1060

rylenolflu wrote on 11/29/2017, 12:56 PM
I don't believe QSV is enabled. Is there a way for me to check that?

Check the options you are given when selecting the new MAGIX AVC/AAC encoder. If it lists .... (Intel QSV) it should be enabled. Another way to check is the time to render using Intel HEVC encoder with this clip. I also would be interested on the time your i7-8700k needs for this rendering.

Okay so I checked and QSV is not available as an option which makes sense as I have GPU acceleration enabled in preferences. Also to be clear the majority of my V15 issues revolve around crashes that happen before I start rendering. Disabling the s04 has alleviated a lot of the crashes (even though they still happen). Is it generally recommended to disable GPU acceleration if IN-EDITING crashes occur quite often??

NickHope wrote on 11/29/2017, 9:53 PM

... Is it generally recommended to disable GPU acceleration if IN-EDITING crashes occur quite often??

It's certainly one thing to try and it's much more likely to increase stability rather than reduce it. More things to try in this post: https://www.vegascreativesoftware.info/us/forum/faq-troubleshooting-crashing-and-stability--104785/

fr0sty wrote on 11/30/2017, 12:46 AM

Got the white line bug again tonight. Thankfully, when it happens, you can still press CTRL+S to save your project before rebooting Vegas.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

Peter_P wrote on 11/30/2017, 1:25 AM

Okay so I checked and QSV is not available as an option which makes sense as I have GPU acceleration enabled in preferences.

No, if the system proviedes QSV this should not affect the list of MAGIX AVC/AAC render template options.