V16 crashes at use of 4K video footage in Trimmer

Kinvermark wrote on 10/31/2018, 12:19 PM

Never heard of this before. Been able to use trimmer with 4k material since Vegas 14 (at least.)

Go to the FAQ page and then report ALL your details as specified (especially you footage details.) Likely this can be fixed.

walter-born wrote on 10/31/2018, 1:39 PM

Never heard? Maybe use search function of this forum. It is full of complaints about this and no reactions or solutions. Will collect more data tommorrow. Meanwhile attached a screenshot of mainly the same problem described...

Chief24 wrote on 10/31/2018, 2:07 PM

+1 @Kinvermark

Well, I have almost the same "type" of setup, and don't see the issue.

1. Specs in my signature

2. My 4K footage comes from GoPro Hero(s) 5 & 6 Black. They play on the timeline, but trying to scrub, not so much. If I "transcode" them in DaVinci Resolve 15 Basic to DNxHR, then bring that to the timeline, Awesome!

3. Seeing the comment post from "ion-marin", he is asking about using "PROXIES" in the trimmer, which you did not.

So, as kinvermark, and others who may "chime-in", there is a FAQ page that tells you what to post within the forum for the "UNPAID VOLUNTEERS" to assist in possible solutions for your issue. Oh, and just since it seems that "a lot of people that visit here" can complain and do not seem to "have the time" to do any searching, here's a quick brief on my computer:

1950x, MSI Gaming Pro Carbon AC, 64GB Corsair Vengeance LPX 2666 MHz, Gigabyte GTX 1080, OS/Apps on Intel 750 PCI-e 800GB, Source media Samsung 960 EVO 1TB PCI-e, two Samsung 850 EVO SSD 500 GB for LR/PS and Media Assets, 1 WD Red 2TB for renders, 1 WD Red 2TB for various, 1 WD Black 4TB for backups and other uses, home-built server using old Microsoft Home Server 2011 on X99 platform with over 32TB total.

Oh, and if BruceUSA happens to "Drop In", he's got about the same type of setup, though he's got that cool AMD Radeon Founder's Edition card (wish I could find one cheap!). He doesn't seem to have any problems. So if you search for him and his posts, he actually shows "RESULTS".

Kinvermark wrote on 10/31/2018, 2:24 PM

@walter-born

Wow, tough crowd. :)

I did do a quick search before posting... the one you are referencing says "smoothly" not CRASHES. To me, that is not the same.

So, as I said Go to the FAQ page and then report ALL your details as specified (especially your footage details.) if you are serious about getting this solved.

walter-born wrote on 10/31/2018, 2:32 PM

Well yes, as I said..tommorrow, it is late here, I work daytime...and complain only nightime, will post complete report next 24 hours :)

Eagle Six wrote on 10/31/2018, 2:50 PM

My box is probably about half of your specs, and I see no problem. ProRes 422 HQ UHD 23.976p (from a Ninja Flame), runs normal speed, cuts, pastes, etc. without hangups or crashing.

Kinvermark wrote on 10/31/2018, 6:39 PM

FYI, been testing trimmer scrubbing with gh5 UHD footage and cineform transcodes... all works totally fine with Vegas 16.

walter-born wrote on 10/31/2018, 11:44 PM

So here the probably complete information.
Hope I didn´t forget something from the FAQ List :)
PC details you have in the signature.
Rest here as screenshots. Sorry for being german language.
Footage is Mavic Air standard automatic settings.
I also started a comparison on both machines with the same footage.
Scrubbing in Trimmer is slightly better on the new machine, compared to the old one which is i7-3770, 3,4Mhz 4core but far from being as fluid as preview window even without proxy in original size.
Rendering though is much faster. Almost 3 minutes on the old machine and under 10 seconds on the new.
This morning no freezing, no idea why...

Will post screenshots in separate message.

walter-born wrote on 10/31/2018, 11:45 PM

screenshots:

NickHope wrote on 11/1/2018, 12:11 AM

Please go to this post and follow points B3, C1 and C2 precisely. It's crucial to know this info in order to help you: https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

walter-born wrote on 11/1/2018, 12:29 AM

It is Mavic Air footage. Media info you see in my second post generated with Mediainfo Software, last screenshot. Here again:

walter-born wrote on 11/1/2018, 12:29 AM

Vegas Media Info:

Allgemein
Name: DJI_0014.MP4
Ordner: C:\Users\user\Desktop
Typ: AVC
Größe: 649,52 MB (665.104.741 Byte)
Erstellt: Mittwoch, 31. Oktober 2018, 09:45:31
Geändert: Sonntag, 30. September 2018, 16:44:00
Zugriff: Mittwoch, 31. Oktober 2018, 09:45:31
Attribute: Archivieren

Streams
Video: 00:00:51,485, 29,970 fps progressiv, 3840x2160x32, AVC

Zusammenfassung
[TCFM]: 6

ACID-Informationen
ACID-Chunk: nein
Stretch-Chunk: nein
Stretch-Liste: nein
Stretch-Info2: nein
Beat-Marker: nein
Erkannte Beats: nein

Weitere Metadaten
Regionen/Marker: nein
Befehlsmarker: nein

Media Manager
Medientags: nein

Plug-In
Name: so4compoundplug.dll
Ordner: C:\Program Files\VEGAS\VEGAS Pro 16.0\FileIO Plug-Ins\so4compoundplug
Format: AVC
Version: Version 1.0 (Build 8532)
Firma: MAGIX Computer Products Intl. Co.

NickHope wrote on 11/1/2018, 1:58 AM

Thanks, but please text info info from MediaInfo, as described in the post I linked to (in MediaInfo choose View menu > Text). You're only showing "Basic" info.

In the meantime is it any better if you disable so4compoundplug?

walter-born wrote on 11/1/2018, 2:15 AM

text:

Vollständiger Name                       : C:\Users\ebay\Desktop\DJI_0014.MP4
Format                                   : MPEG-4
Format-Profil                            : Base Media
Codec-ID                                 : isom (isom/iso2/avc1/mp41)
Dateigröße                               : 634 MiB
Dauer                                    : 51s 485 ms
Gesamte Bitrate                          : 103 Mb/s
Kodierungs-Datum                         : UTC 2018-09-30 16:43:09
Tagging-Datum                            : UTC 2018-09-30 16:43:09
Kodierendes Programm                     : Lavf56.15.102

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format-Profil                            : High@L5.1
Format-Einstellungen                     : CABAC / 1 Ref Frames
Format-Einstellungen für CABAC           : Ja
Format-Einstellungen für RefFrames       : 1 frame
Format_Settings_GOP                      : M=1, N=29
Codec-ID                                 : avc1
Codec-ID/Info                            : Advanced Video Coding
Dauer                                    : 51s 485 ms
Bitrate                                  : 103 Mb/s
Breite                                   : 3 840 Pixel
Höhe                                     : 2 160 Pixel
Bildseitenverhältnis                     : 16:9
Modus der Bildwiederholungsrate          : konstant
Bildwiederholungsrate                    : 29,970 (30000/1001) FPS
originale Bildwiederholungsrate          : 29,000 FPS
ColorSpace                               : YUV
ChromaSubsampling/String                 : 4:2:0
BitDepth/String                          : 8 bits
Scantyp                                  : progressiv
Bits/(Pixel*Frame)                       : 0.416
Stream-Größe                             : 634 MiB (100%)
Kodierungs-Datum                         : UTC 2018-09-30 16:43:09
Tagging-Datum                            : UTC 2018-09-30 16:43:09
Codec configuration box                  : avcC

disable so4... will try in a minute

walter-born wrote on 11/1/2018, 3:10 AM

No changes whatsoever with So4... disabling. On both installations.

NickHope wrote on 11/1/2018, 4:09 AM

OK, so re-enable So4.

I have a variety of DJI footage for testing but none quite like your format. So the next thing would be to please share one or more sample files (on a cloud service such as Dropbox, Google Drive, OneDrive, mega.nz, wetransfer.com or mediafire.com) for users here to test on their systems and to link the Vegas developers to.

Or you could find some sample Mavic Air sample footage that is already online that has this problem and share the links.

walter-born wrote on 11/1/2018, 4:31 AM

Exactly the file I tried:
we transfer :
https://we.tl/t-aebDdoRQnD

Really appreciate your patience and effort, Nick!

NickHope wrote on 11/1/2018, 4:59 AM

I'm having great difficulty downloading your file. Got only 64MB first time, 40MB second time. Probably a problem near my end though. Will keep trying.

walter-born wrote on 11/1/2018, 5:07 AM

one drive is a way, but to my experience even worse speed.

meanwhile I try sa second file, which does the same, only crashes when rendering.
far away from starting serious work on the new machine.

walter-born wrote on 11/1/2018, 5:37 AM

One drive: https://1drv.ms/v/s!AqplY3UdVJaIvLl3x4sY-HagMhEJuQ

j-v wrote on 11/1/2018, 5:42 AM

No problem here on laptop from signature, not in the trimmer and not on the timeline. Vegas Pro 16 build 307

walter-born wrote on 11/1/2018, 5:44 AM

This is what I mean:

NickHope wrote on 11/1/2018, 5:49 AM

I got it 3rd time from WeTransfer. I guess the guys at True Internet here in Bangkok soldered a wire back together.

Firstly the file plays smoothly for me at 29.97 at "Best (full)". It can take a couple of seconds for the reading below the preview window to reach a stable 29.97.

In the trimmer the playback is also smooth but the trimming operations are quite "clunky". I didn't get any freezes or crashes. I never use the trimmer personally but I messed about with your file quite a lot and I think it's useable.

My full system specs are in my profile and I have GPU acceleration turned off in my Video Preferences.

I'm guessing your NVIDIA card might be the problem. Try turning GPU acceleration off, if not already.

j-v wrote on 11/1/2018, 5:54 AM

This is what I mean:

This?