Vegas 18 keeps Crashing on me. Please help.

True-H wrote on 12/22/2020, 6:41 AM

I upgraded to Vegas Pro 18 Suite from Sony Vegas Pro 9. V18 looks awesome and I am loving the new dark interface. But I am very disappointed that it crashes every few minutes when I playback the timeline! I am running Sony Vegas Pro 9 on the same computer and it doesn't crash at all. Does anyone know why V18 crashes a lot and is it fixable?

My computer is brand new from MainGear:

  • CPU: AMD Ryzen Threadripper 3970X - 32 Cores
  • GPU: NVIDIA GeForce RTX 3080
  • Motherboard: ASUS TRX40 ROG Zenith II Extreme Alpha 
  • RAM: 64GB HyperX Predator DDR4 3600MHz 
  • Drive C: 1TB WD_Black SN850 Gen4 M.2 NVMe SSD
  • Drive D: 1TB WD_Black SN850 Gen4 M.2 NVMe SSD
  • Drive E: 4TB SAMSUNG 860 PRO Series SSD
  • OS: Windows 10 Pro

Comments

Dexcon wrote on 12/22/2020, 6:51 AM

Thank you for the systems info, but please look at:

https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

... to provide more info about your media etc.

Also, have a look at:

https://www.vegascreativesoftware.info/us/forum/vegas-pro-faqs-and-troubleshooting-guides--104787/

Others on the forum have noted recently that the RTX 3080 isn't fully supported as yet in Vegas Pro 18, so try turning off GPU in Options/Preferences/GPU Acceleration ...... not great but it might help.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition; Samsung S23 Ultra smart phone

Installed: Vegas Pro 13, 15, 16, 17, 18, 19, 20, 21, 22 & 23, HitFilm Pro 2021.3, DaVinci Resolve Studio 20.3, BCC 2026, Mocha Pro 2026, NBFX TotalFX 7, Neat NR 6, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 12, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11 25H2

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

j-v wrote on 12/22/2020, 7:29 AM

@True-H 
To be precise:
1. Which projectsettings
2. MediaInfo of sourcefiles
3. Screenshot of settings at Options/Preferences/Video
4. Screenshot of settings at Options/Preferences/File I/O
​​​​​​​5. Exact driverversion for your Nvidia GPU

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 581.29 and Intel UHD Graphics 630 with driver 26.20.100.7985
Vegas software: VP 10 to 23 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

True-H wrote on 12/26/2020, 10:07 AM

I was using standard MP4 video files that run fine in V9. Thank you for your time but I don't have time for troubleshooting and I went back to Sony Vegas 9.

walter-i. wrote on 12/26/2020, 3:04 PM

I was using standard MP4 video files that run fine in V9. Thank you for your time but I don't have time for troubleshooting and I went back to Sony Vegas 9.

@True-H
What a pity

For your information:
There is no standard MP4 - MP4 is a wrapper, and it can contain many different codecs.
MediaInfo would provide good information to help you out
https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

You can also go through this FAQ when you have the opportunity:
https://www.vegascreativesoftware.info/us/forum/faq-troubleshooting-crashing-and-stability--104785/

True-H wrote on 12/26/2020, 7:27 PM

Hi walter-i

If the video file works fine with older version of Vegas then this by default means that it will work with newer version of Vegas. This is the case with any software.

RogerS wrote on 12/26/2020, 10:05 PM

Hi walter-i

If the video file works fine with older version of Vegas then this by default means that it will work with newer version of Vegas. This is the case with any software.

@True-H That actually isn't necessarily the case. Over the years licenses Vegas has to use third-party codecs have lapsed, Apple dropped support for Quicktime on Windows, Vegas has moved to new decoders that leverage modern GPUs for performance increases, certain codecs were never updated for 64-bit architectures and abandoned, etc. The world does move on.

You can restore previous Vegas functionality by enabling legacy AVC decoding in some cases and enabled Quicktime in deprecated features. Update your GPU to the latest NVIDIA Studio drivers for compatibility.

Standard AVC/h.264 media continues to function normally in Vegas.

If you want specific advice, give the details J-v asked for.

True-H wrote on 12/27/2020, 2:16 PM

Hi RogerS

My experienced IT friend already tried everything including what you suggested. I just want refund now. Thanks for your time.