Vegas 18 Pro keeps crashing randomly

Comments

walter-i. wrote on 11/26/2020, 4:20 PM

@Schwarcz-Jzsef
There's no point whining in another thread Please open your own thread and describe very precisely which version it is, how you proceeded, what problems you have and what error messages you get.

Alexander-Ehrath wrote on 12/23/2020, 10:19 AM

So I built a whole new computer in the hopes to fix my crashes. After 2 successful renders, it just crashed again. F**k. At least I know now, it was definitely NOT the computer! I wish Magix would be more customer obsessed but I think they rely on enough people coughing up money for the next version in the hopes to have the crashes fixed to no avail. Maybe if we all stopped paying for the next version, they would listen.

j-v wrote on 12/23/2020, 10:30 AM

Because you don't give any specification on what you are doing, your sourcefiles, projectformat or renderoptions nobody here can help you.
Probably you won't give that information, therefore not here complaining on this userforum.
Save us further your hassle including advertising another program

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Alexander-Ehrath wrote on 12/23/2020, 11:40 AM

Please let's not talk about hassle. I spent hundreds (probably close to $2000 by now) of dollars supporting Magix/Sony by buying almost every release in the hopes I would stop wasting dozens of hours in trying to push my renders through. Here is the info you asked for:

It is a very basic project. Imported AVC 1080p files, tried Render As HEVC, AVC, with any combination of NVENC, Intel QSP, Software only, tried Sony formats, project format 8bit full levels, 1080p 60fps. Tried all the suggested "hidden" options from other threads. The project has no special effects and only a handful of simple text/image overlays. It always crashes on the same frame in the middle of a clip with no overlays or transitions in that particular spot. Let me know if you need other info. Thanks for listening @j-v.

j-v wrote on 12/23/2020, 11:55 AM

I'm now on my laptop from signature, I have FHD files in AVC, GOPro 7Black in all kinds of format, DJI Osmo files in AVC 4K as the newest besides all kind of older from older camera's.
Say it what kind of project and which files I have to make to show you on video here how VPro 18 behaves on the laptop.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Alexander-Ehrath wrote on 12/23/2020, 11:59 AM

I am just trying to push my render through. I just now changed project settings to the default 720p template, still hangs on frame 18640. What else do you need to help track this down? If I cancel the render after it hangs, it says it is waiting for some background task to finish but it never finishes.

j-v wrote on 12/23/2020, 12:32 PM

Probably your Windows settings I don't know which in your case.
But in the meantime I made a little video project in VP18 with sources of my DJI with a little pan/crop and some color FX. Total lenght almost 3 minutes for showing you how it works with me. First and last part is accelerated and in the middle you see also the loads of CPU, GPU and Memory( stable and not high for the memory) Rendertemplate and info of sourcefiles you can see.

Video made with Vegas Capture at the same time.

Last changed by j-v on 12/23/2020, 12:36 PM, changed a total of 1 times.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Alexander-Ehrath wrote on 12/23/2020, 1:34 PM

Ok so the hang seems to occur at the point where I cut out a second from the clip. The project has 3 video files or so with pieces cut out at various places. It seems at this one place, Vegas hangs no matter what I try. All clips are the same file format.no transition between the clips either. I have cut files many times before and have not had this issue. What could be causing this?

adis-a3097 wrote on 12/23/2020, 1:56 PM

Ok so the hang seems to occur at the point where I cut out a second from the clip. The project has 3 video files or so with pieces cut out at various places. It seems at this one place, Vegas hangs no matter what I try. All clips are the same file format.no transition between the clips either. I have cut files many times before and have not had this issue. What could be causing this?

You sure the file at which Vegas crashes is not corrupt? Try transcoding the file, import and see how it goes.

Alexander-Ehrath wrote on 12/23/2020, 1:58 PM

Ok so I moved the cut a few frames and it seems to work now. Definitely a bug as the only change I made was move the cut (i.e. extended the left clip be a few frames and reduced the right clip by the same amount of frames). Same clips, same everything else. Huge time sink if someone does not know about it. Had nothing to do with any settings at all.

Alexander-Ehrath wrote on 12/23/2020, 2:01 PM

Ok so the hang seems to occur at the point where I cut out a second from the clip. The project has 3 video files or so with pieces cut out at various places. It seems at this one place, Vegas hangs no matter what I try. All clips are the same file format.no transition between the clips either. I have cut files many times before and have not had this issue. What could be causing this?

You sure the file at which Vegas crashes is not corrupt? Try transcoding the file, import and see how it goes.

No, it seems the Vegas project file was "corrupt" in the sense that Vegas could no longer render it. I was able to play it back fine on the timeline. Very basic setup, 3 clips or so, maybe 20 cuts within these clips. All edits were made within Vegas itself. For some reason one of the 20 cuts caused it to hang during render as, until I moved the cut slightly which resolved the problem. Definitely a serious bug.

j-v wrote on 12/23/2020, 2:09 PM

Therefore I loaded the same project again and made 6 cuts from 1 to 10 seconds. No problem at rendering, so no bug with me and until now I did not see such mentioning as a bug on the forum.
I think with you it is something else.
 

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Alexander-Ehrath wrote on 12/23/2020, 2:15 PM

Well I have done plenty of more complex projects that worked fine. The bug seems to be random. It just happened to exhibit itself again with this project for some reason. Bugs don't just go away but they may appear only at random. Just because you did not see it when you made 6 cuts does not mean it does not exist. If Magix support would get back to me, I could probably give them the project file (I saved it) with the problem. But the last response I got from them was to send the crash reporter file. I responded there is no crash reporter since it is a hang and then never heard back from them. They have to listen to their customers more if they want to keep them.

Mindmatter wrote on 12/23/2020, 2:33 PM

I reported this in another thread called V18 brings back old issues - namely the render crashes!
Can't get over 8 minutes until it freezes / crashes. Old trick works - ram to 0 and GPU off...but seriously? It's also noticeably slower than V17.

AMD Ryzen 9 5900X, 12x 3.7 GHz
32 GB DDR4-3200 MHz (2x16GB), Dual-Channel
NVIDIA GeForce RTX 3070, 8GB GDDR6, HDMI, DP, studio drivers
ASUS PRIME B550M-K, AMD B550, AM4, mATX
7.1 (8-chanel) Surround-Sound, Digital Audio, onboard
Samsung 970 EVO Plus 250GB, NVMe M.2 PCIe x4 SSD
be quiet! System Power 9 700W CM, 80+ Bronze, modular
2x WD red 6TB
2x Samsung 2TB SSD

Alexander-Ehrath wrote on 12/23/2020, 2:36 PM

I reported this in another thread called V18 brings back old issues - namely the render crashes!
Can't get over 8 minutes until it freezes / crashes. Old trick works - ram to 0 and GPU off...but seriously? It's also noticeably slower than V17.

Yeah I had those crashes, too. This one is a hang, though, that is not affected by anything GPU related. I agree, though, that rendering times without GPU are unacceptable and it is required. I used to be such a big fan of the product but I feel it has let me down in recent years. Yet, I kept paying a lot of money to get latest Pro versions :(

 

3POINT wrote on 12/23/2020, 3:07 PM

rendering times without GPU are unacceptable and it is required.

 

A slow successful render is always quicker than a fast unsuccessful render.

Did you try to render with "Voukoder for Vegas", saved me a lot of time?

Alexander-Ehrath wrote on 4/10/2021, 7:29 PM

Well I had high hopes for the last update. I bought a new Dell Laptop XPS17 with RTX 2060 Nvidia card. Initially it worked for a few renders and now it crashes again. Lost all faith in Vegas TBH. It seems to crash no matter what hardware I use :(

JN- wrote on 4/10/2021, 8:14 PM

@Alexander-Ehrath Can you make available a single file to download that causes the crash, or does it need to be part of a project to crash. If so, can you supply a full project in zip format to download.

That way others can check it out. You haven’t supplied the mediainfo on your problem clips.

Supplying the mediainfo, project settings, render template used, screenshots of all three is par for the course.

VP version/build in use.

It's useful to add your machines info. into your profile, saves repeating it, in case u have further posts, issues.

 

The following is so far as I see your best effort to supply info, but specific info as requested is required.

“It is a very basic project. Imported AVC 1080p files, tried Render As HEVC, AVC, with any combination of NVENC, Intel QSP, Software only, tried Sony formats, project format 8bit full levels, 1080p 60fps.

In the very first response to your forum post you were asked for this information by j-v.

j-v wrote on 9/7/2020, 5:03 PM

For help we need info about your hardware, your sourcefiles, your projectsettings and your rendersettings. Look here to provide it under B and C:

https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

 

Last changed by JN- on 4/10/2021, 8:30 PM, changed a total of 5 times.

---------------------------------------------

VFR2CFR, Variable frame rate to Constant frame rate link to zip here.

Copies Video Converts Audio to AAC, link to zip here.

Convert 2 Lossless, link to ZIP here.

Convert Odd 2 Even (frame size), link to ZIP here

Benchmarking Continued thread + link to zip here

Codec Render Quality tables zip

---------------------------------------------

PC ... Corsair case, own build ...

CPU .. i9 9900K, iGpu UHD 630

Memory .. 32GB DDR4

Graphics card .. MSI RTX 2080 ti

Graphics driver .. latest studio

PSU .. Corsair 850i

Mboard .. Asus Z390 Code

 

Laptop… XMG

i9-11900k, iGpu n/a

Memory 64GB DDR4

Graphics card … Laptop RTX 3080

dirk-g wrote on 4/11/2021, 4:48 PM

Lost all faith in Vegas TBH. It seems to crash no matter what hardware I use :(

Me too. It's no longer what Vegas used to be: stable. I always thought Vegas was one of the most intuitive NLE's out there, or maybe it was just me being accustomed to it. But I've slowly transitioned over to Premiere. It was a bit of a learning curve, but it's nice to not have surprises when you're trying to get something done. I had been with Vegas since version 3. That goes WAY back.

I just wish I had an epiphany about this BEFORE purchasing the V18 Suite.

walter-i. wrote on 4/11/2021, 4:57 PM
I had been with Vegas since version 3. That goes WAY back.

I just wish I had an epiphany about this BEFORE purchasing the V18 Suite.

If you have been using the software for such a long time, you must have downloaded the trial version before buying it and used the trial period of one month - or not?
There would surely have been enough time to discuss and solve the problems you had here in the forum with constructive questions.

dirk-g wrote on 4/11/2021, 9:59 PM
I had been with Vegas since version 3. That goes WAY back.

I just wish I had an epiphany about this BEFORE purchasing the V18 Suite.

If you have been using the software for such a long time, you must have downloaded the trial version before buying it and used the trial period of one month - or not?
There would surely have been enough time to discuss and solve the problems you had here in the forum with constructive questions.

As for your trial version snark, I've probably spent more on Vegas through the years than you have. I assume we're all adults in this forum, and as such, can speak freely without worrying about hurting someone's feelings. I'm allowed to state my situation and note my current editor of choice. I didn't realize we all needed to stick with ONE editor for life, or worry about fanboys being bothered by the mere mention of switching. And Magix got my money, so they're at least happy with me.

walter-i. wrote on 4/12/2021, 2:21 AM

As for your trial version snark, I've probably spent more on Vegas through the years than you have. I assume we're all adults in this forum, and as such, can speak freely without worrying about hurting someone's feelings. I'm allowed to state my situation and note my current editor of choice. I didn't realize we all needed to stick with ONE editor for life, or worry about fanboys being bothered by the mere mention of switching. And Magix got my money, so they're at least happy with me.

Of course

I only wanted to suggest with my contribution that complaining does not really help, but only precise information about what exactly does not work in which situation and systematic troubleshooting.
Here in the forum, really competent, and even more so, voluntary helpers are happy to help.
The software works very well for many people here (including me) - so it will be due to some setting, a hardware component or possibly a driver.

But with nebulous information, you can't expect any concrete help with the best will in the world.

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