Vegas 18 Pro keeps crashing randomly

Alexander-Ehrath wrote on 9/7/2020, 10:57 AM

Hi there! Got Vegas Suite 18 a few weeks ago and it keeps crashing randomly. Vegas 16 works like a charm. Did driver update, reboot... the usual stuff. Just keeps crashing usually when jumping around in a file, playback or rendering. Lost many hours of work. Please help. Am on Intel based MSI Motherboard with Geforce 1080 TI card. Vegas 16 rock solid, Vegas 18 very crashy. Trying to render a video for release today, but might have to post a "Sorry, Vegas is preventing me from posting today's video" instead :( Please help.

Comments

j-v wrote on 9/7/2020, 11:03 AM

For help we need info about your hardware, your sourcefiles, your projectsettings and your rendersettings. Look here to provide it under B and C:

https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

 

 

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Alexander-Ehrath wrote on 9/7/2020, 11:23 AM

Ok, so I turned GPU acceleration off. So far so good. That seems to be a clue. Video rendering got further than before. Will report back if it does NOT get all the way through. Vegas should have enough of my crash reports to hopefully do something useful. For now I guess I will keep my 1080TI idle :( Seems the GPU support needs to be looked into. Something broke between Vegas 16-Vegas 18. Thanks for the quick response!

andyrpsmith wrote on 9/7/2020, 3:10 PM

Just to say, I am using a 1080ti and Vegas 18 is working brilliantly with it.

(Intel 3rd gen i5@4.1GHz, 32GB RAM, SSD, 1080Ti GPU, Windows 10) Not now used with Vegas.

13th gen i913900K - water cooled, 96GB RAM, 4TB M2 drive, 4TB games SSD, 2TB video SSD, GPU RTX 4080 Super, Windows 11 pro

Alexander-Ehrath wrote on 9/7/2020, 3:11 PM

With GPU acceleration enabled?

j-v wrote on 9/7/2020, 3:26 PM

I work good and fast with AVC and HEVC 4K sources from 80-100 MB/s bitrate in VPro 18 on laptop and desktop from signature. I had to learn nothing to change in VPro 18 for the settings what in all my former versions was needed to do in order to get good results.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

andyrpsmith wrote on 9/7/2020, 4:50 PM

With GPU acceleration enabled?

Yes. You must use so4compundplug ie legacy options turned off.

andyrpsmith wrote on 9/8/2020, 11:02 AM

Hi there! Got Vegas Suite 18 a few weeks ago and it keeps crashing randomly. Vegas 16 works like a charm. Did driver update, reboot... the usual stuff. Just keeps crashing usually when jumping around in a file, playback or rendering. Lost many hours of work. Please help. Am on Intel based MSI Motherboard with Geforce 1080 TI card. Vegas 16 rock solid, Vegas 18 very crashy. Trying to render a video for release today, but might have to post a "Sorry, Vegas is preventing me from posting today's video" instead :( Please help.

I have just started a new project (Sony XAVCS 4K) about 15 clips total about 7 mins. I do simple things, levels filter to adjust picture, drag clips ends to resize, stabilize the clip where necessary and use pan/crop to adjust the horizon to level where necessary. In the last three hours Vegas 18 has 1st stopped working when resizing a clip (following restarting the program it works fine on the clips and has been fine since). 2nd stopped working when using pan/crop in rotating a clip (again restart program and all is fine no problem with clips or any of the others). So yes I agree that it is randomly crashing for little apparent reason. It has been fine for last two hours.

Last changed by andyrpsmith on 9/8/2020, 11:03 AM, changed a total of 1 times.

(Intel 3rd gen i5@4.1GHz, 32GB RAM, SSD, 1080Ti GPU, Windows 10) Not now used with Vegas.

13th gen i913900K - water cooled, 96GB RAM, 4TB M2 drive, 4TB games SSD, 2TB video SSD, GPU RTX 4080 Super, Windows 11 pro

bdbutte wrote on 9/13/2020, 10:52 PM

Having the same problem - started with Vegas 17 crashing randomly and continues with Vegas 18. AMD Ryzen Threadripper 2950X w/ 64GB RAM and ASUS ROG STRIX 1080Ti. After 6mo v17 finally was stable enough to use on a regular basis, now v18 has put me back at 'Go'. It's crashing about every 15min of edit time. Edits are hardly complex.

Erkki wrote on 9/13/2020, 11:47 PM

Hi. From another discussion thread I got idea to disable "Enable QSV encoding and decoding (where available)" and "Enable OpenCL/GL Interop for Intel GPU". After short testing period stability seems to improve. My computer has NVidia 1050 Ti and it disables Intel CPU internal HD graphics. 'Thinking here' is that somehow Vegas tries use HD graphics even it is not usable and causes problems. This cannot be validated as I don't have source code to look at.

Hardware acceleration is on and rendering thread count is 32.

Alexander-Ehrath wrote on 9/14/2020, 2:37 AM

To me that is a big fail. Hardware acceleration is an advertised feature I paid money for. Well I am not getting what I paid for. My renders are dog slow. Maybe if we ask for it enough?

Erkki wrote on 9/14/2020, 5:35 AM

Perhaps I need to clarify. HW accelerations seems to work (NVidia) but unchecking those 2 seems to make it more stable. This is case on my machine where Lenovo desktop disables Intel CPU GPU when there is external display card attached. Hope this clarifies my earlier post.

j-v wrote on 9/14/2020, 5:54 AM

This is case on my machine where Lenovo desktop disables Intel CPU GPU when there is external display card attached

If you want also your IntelGPU on your laptop you have to allow it in the BIOS.
Then you have both like mine and you can choose the one you want to use, but it helps only when your upgrade also the Intel GPU drivers till the latest possible.

 

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Erkki wrote on 9/14/2020, 6:22 AM

If you want also your IntelGPU on your laptop you have to allow it in the BIOS.
Then you have both like mine and you can choose the one you want to use, but it helps only when your upgrade also the Intel GPU drivers till the latest possible.

Yep. For some reason if card is attached to machine, CPU GPU is disabled and not even visible on UEFI (BIOS) settings. If I remove whole card, then CPU GPU is visible.

KenB wrote on 9/14/2020, 9:03 AM

@Erkki, in my UEFI the setting is called "IGPU Multi-Monitor" under Advanced\Chipset Configuration. I set it to Enabled to keep Intel GPU enabled at all times when external GPU card is installed.

Alexander-Ehrath wrote on 9/22/2020, 10:50 AM

Latest update still crashes. They should just take the option out until they fix it. This is misleading customers. I can't even get through a 30 minute render if I turn it on, but without it, the 30 minute render takes more than 3 hours. Very disappointed. I feel like an idiot for buying the Suite which set me back a lot of money. My next upgrade will be... Adobe Premiere :)

fr0sty wrote on 9/22/2020, 1:20 PM

The problem is likely a driver issue on your end. Did you use the driver update utility in the help menu to pick the correct driver?

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

Alexander-Ehrath wrote on 9/24/2020, 5:41 PM

Yes, used the Magix driver update, the NVdia driver update.. those types of things are the first things I try.

No luck.

andyrpsmith wrote on 9/25/2020, 5:28 AM

This is a useful thread for Vegas team. Yesterday I was assembling a short 3 min video of trip to IOW in 2018. Simple stuff on each clip, on the timeline add the levels filter, use pan/crop to level the horizon, add stabilization. Vegas 334 randomly stopped responding at least three times when - opening the FX picker, opening/closing pan/crop or doing simple things. Restarting the program and doing exactly the same things again all is fine. V17 is fine doing these things.

Last changed by andyrpsmith on 9/25/2020, 5:30 AM, changed a total of 2 times.

(Intel 3rd gen i5@4.1GHz, 32GB RAM, SSD, 1080Ti GPU, Windows 10) Not now used with Vegas.

13th gen i913900K - water cooled, 96GB RAM, 4TB M2 drive, 4TB games SSD, 2TB video SSD, GPU RTX 4080 Super, Windows 11 pro

andyrpsmith wrote on 9/25/2020, 5:55 PM

Ran fine for a few hours and last but one clip of 22 not responding when trying to open fx picker. Could this be a minor memory leak?

(Intel 3rd gen i5@4.1GHz, 32GB RAM, SSD, 1080Ti GPU, Windows 10) Not now used with Vegas.

13th gen i913900K - water cooled, 96GB RAM, 4TB M2 drive, 4TB games SSD, 2TB video SSD, GPU RTX 4080 Super, Windows 11 pro

andyrpsmith wrote on 9/28/2020, 5:03 PM

Managed to improve the stability of V18 - for me! These have been mentioned before.

1). Set Dynamic Ram Preview to 0

2). Disabled Opencl/GL interop for intel GPU

3). Disabled Opencl/GL interop

4). Only add my titles (NewBlue Titler 4) to the title track after undertaking all FX levels, any Pan/crop, all stabilizations.

Completed a 4K video of 40 clips. No crashes. A first for me with V18.

Video acceleration has not been affected or reduced by 2 & 3 as far as i can see.

(Intel 3rd gen i5@4.1GHz, 32GB RAM, SSD, 1080Ti GPU, Windows 10) Not now used with Vegas.

13th gen i913900K - water cooled, 96GB RAM, 4TB M2 drive, 4TB games SSD, 2TB video SSD, GPU RTX 4080 Super, Windows 11 pro

Musicvid wrote on 9/28/2020, 6:17 PM

You may get some clues to your issue by reading this article. I too have had Intel issues with my i5 8250, and have had to leave acceleration turned off, even after the Asus-supplied graphics update. The advice to toggle so4 is also valid.

https://www.vegascreativesoftware.info/us/forum/updated-fixing-the-pale-screen-of-misery--122436/

 

andyrpsmith wrote on 9/28/2020, 7:43 PM

Yes thanks, read your post before changing some of these parameters. The last thing for me to do was take the title off the timeline while editing clips as things were going well and I had a crash a little while after adding the title. I hope things remain good for now. Who knows what may happen after another update is released.

(Intel 3rd gen i5@4.1GHz, 32GB RAM, SSD, 1080Ti GPU, Windows 10) Not now used with Vegas.

13th gen i913900K - water cooled, 96GB RAM, 4TB M2 drive, 4TB games SSD, 2TB video SSD, GPU RTX 4080 Super, Windows 11 pro

Alexander-Ehrath wrote on 9/29/2020, 4:27 AM

Having to jump through hoops just for Vegas not to crash is unacceptable to me. I paid a lot of money for a product that advertises hardware acceleration. If it was 60 dollar shareware it would be different. CS just got back to me to send them a crash reporter thingamajig. Well I would if I could... Vegas just hangs without crash reporter and eventually I just have to exit task via task manager which does not create a Vegas crash report. I am pretty much done with Vegas at this point. Just look at the number of responses with no solution. Mostly people with similar issues. Maybe if we all ask for our money back they will fix their stuff. Time to look at https://www.openshot.org/download/

Schwarcz-Jzsef wrote on 11/26/2020, 3:08 PM

You are lucky.
I always crash during installation.
Request a disk .msi file for further installation.
There is no such file, I have been looking for a solution for a week, many tips have none worked.