Vegas Pro 17 Problem after Problem... please help

Kimberly-Durecki wrote on 6/1/2020, 6:31 PM

I feel like I am going mad with the new vegas pro 17, problem after problem and it has put me behind in my work so far.

In vegas 16 pro I could drag a google earth video I made which is a mp.4 on to the timeline. I have been doing this for years. Now with 17 it wont allow it to import or drag it, it says "The file is a unsupported format" but it is a mp.4 just like all my other video files. I am regretting getting vegas pro 17. Please help. Thank you so much, I appreciate all the advice.


john_dennis wrote on 6/1/2020, 6:52 PM

Post the characteristics of your Google Earth MP4 file using the instructions on C1 here:

michael-harrison wrote on 6/1/2020, 6:53 PM

yah, it's definitely a bag of worms.

Can you get a mediainfo dump of the file? That'll tell us a lot more

System 1:

Windows 10
i9-10850K 10 Core
128.0G RAM
Nvidia GTX 1660 Studio [most likely latest]
Resolution        1920 x 1080 x 60 hertz
Video Memory 6G GDDR5


System 2:

Lenovo Yoga 720
Core i7-7700 2.8Ghz quad core, 8 logical
16G ram
Intel HD 630 gpu 1G vram
Nvidia GTX 1050 gpu 2G vram


Kimberly-Durecki wrote on 6/1/2020, 8:24 PM

Here is the Mediainfo info

fifonik wrote on 6/1/2020, 8:27 PM

Have you already turned ON QuickTime support that is deprecated in VP17 and OFF by default? (You can find the switch on Options | Preferences | Deprecated)


BTW, it is in FAQ

Last changed by fifonik on 6/1/2020, 8:30 PM, changed a total of 3 times.

Camcorder: Panasonic X1500 + Panasonic X920 + GoPro Hero 11 Black

Desktop: MB: MSI B450M MORTAR TITANIUM, CPU: AMD Ryzen 5700X, RAM: G'Skill 16 GB DDR4@3200, Graphics card: MSI RX6600 8GB, SSD: Samsung 970 Evo+ 1TB (NVMe, OS), Samsung 870 Evo, HDD WD 4TB, HDD Toshiba 4TB, OS: Windows 10 Pro 22H2

NLE: Vegas Pro [Edit] 11, 12, 13, 15, 17, 18, 19

Kimberly-Durecki wrote on 6/1/2020, 8:35 PM

Version 17 Build 452

Windows 10 Home

(Brand new computer 1 week old) and yes I could insert the mp.4 google earth file up until today

Nvidia Geforce GTX 1060 3GB

Processor Interl (R) CoreTM) i7-9700K CPU2 3.60 Ghz

Installed Ram 64 GB

64 Bit OS

GPU acceleration of video processing: Optimal NVIDIA Corporation Geforce Gtx

File I/O checked is Enable hardware Decoding for supported formats AND Enable legacy HEVC decording via Intel QSV


Thank you



Kimberly-Durecki wrote on 6/1/2020, 8:40 PM

Well I'll be a ........ LOL thank you!! Thank you to everyone who helps dummies like me. I so appreciate all your help! Thank you thank you thank you! xo