Vegas Pro 17 Problem after Problem... please help

Kimberly-Durecki wrote on 6/1/2020, 6:31 PM

I feel like I am going mad with the new vegas pro 17, problem after problem and it has put me behind in my work so far.

In vegas 16 pro I could drag a google earth video I made which is a mp.4 on to the timeline. I have been doing this for years. Now with 17 it wont allow it to import or drag it, it says "The file is a unsupported format" but it is a mp.4 just like all my other video files. I am regretting getting vegas pro 17. Please help. Thank you so much, I appreciate all the advice.

Comments

michael-harrison wrote on 6/1/2020, 6:53 PM

yah, it's definitely a bag of worms.

Can you get a mediainfo dump of the file? That'll tell us a lot more https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

Kimberly-Durecki wrote on 6/1/2020, 8:24 PM

Here is the Mediainfo info

fifonik wrote on 6/1/2020, 8:27 PM

Have you already turned ON QuickTime support that is deprecated in VP17 and OFF by default? (You can find the switch on Options | Preferences | Deprecated)

 

BTW, it is in FAQ

Last changed by fifonik on 6/1/2020, 8:30 PM, changed a total of 3 times.

Camcorder: Panasonic X920

Desktop: MB: MSI B450M MORTAR TITANIUM, CPU: AMD Ryzen 3700X (not OC), RAM: G'Skill 16 GB DDR4@3200 (not OC), Graphics card: MSI RX580 8GB (factory OC), SSD: Samsung 970 Evo+ NVMe 500MB (OS), HDDs: Seagate & Toshiba 2TB, OS: Windows 10 Pro 1909

NLE: Vegas Pro [Edit] 11, 12, 13, 15, 17

Kimberly-Durecki wrote on 6/1/2020, 8:35 PM

Version 17 Build 452

Windows 10 Home

(Brand new computer 1 week old) and yes I could insert the mp.4 google earth file up until today

Nvidia Geforce GTX 1060 3GB

Processor Interl (R) CoreTM) i7-9700K CPU2 3.60 Ghz

Installed Ram 64 GB

64 Bit OS

GPU acceleration of video processing: Optimal NVIDIA Corporation Geforce Gtx

File I/O checked is Enable hardware Decoding for supported formats AND Enable legacy HEVC decording via Intel QSV

 

Thank you

 

 

Kimberly-Durecki wrote on 6/1/2020, 8:40 PM

Well I'll be a ........ LOL thank you!! Thank you to everyone who helps dummies like me. I so appreciate all your help! Thank you thank you thank you! xo