The reset is in the instructions here: https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/

Here is a screen shot of my file I/O tab

Video tab

Thank you for your response.

I tried resetting Vegas with the instructions and it keeps on crashing while getting to Creating windows part. I tried the reset three times and it keeps on crashing always at that same point.

I think we might need a bit more info on your system. The info required is detailed here: https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

Do you have Vegas 19 installed on your C: drive? Also you may wish to try running the exe file as administrator.

I also looked back using the search for error 0x80040002 and found one post. In the end the user got a refund. It may be the case a developer may pick up the post here if you can provide the information on your system as this looks like a config problem as you also mention that V18 also does not see your GPU card (V18 also works fine with my 1080Ti).

I'll gather the information. After I tried the reset, Vegas doesnt start anymore at all, it crashes always at the same moment, Creating Windows. Software is installed on C: drive and I have tried to start the exe as administrator, no change.

If you don't mind looking at error files (grovel) it can help showing where the problem is they can be found here

C:\Users\username\AppData\Local\VEGAS Pro\19.0 They show step by step the Vegas start up process and the result.

Vegas Pro 19 edit, build 424.

Windows 10 Home version 19042. Graphics Card Nvidia Geforce 1080ti, Drivers Studio 472,84.

i9-9900k, 32Gb ram 1337Mhz

Samsung 970 Evo Plus 1TB (This is the main drive where Vegas Pro is installed)

Samsung 970 Evo Plus 2TB second drive

Seagate IRONWOLF 4TB storage drive

I cannot get screenshots from the Vegas anymore, since it wont start.

Also this may help : https://www.vegascreativesoftware.info/us/forum/faq-vegas-pro-won-t-start-what-can-i-do--104784/

Your basic PC components look OK, the CPU is much better than mine.

I cannot find any error messages at the grovel files.

look at these two first:

dx_grovel_x64.log and dx_video_grovel_x64.log

They may show up error messages where it fails?

dx_grovel_x64.log is empty and the video one is like this

when V19 launches it first runs a hardware detection program to create the following file in the location below. 1). Is this file present? and 2) You can open it with notepad and you should be able to see detection of your CPU & GPU with information listed. Worth having a look to see if any errors are listed.

C:\Users\username\AppData\Local\MAGIX\FileIO\1.0

File: So4HardwareDetectionOutput.xml

I have cleaner my registry, done a new install of vegas, tried disconnecting all other devices from my computer except mouse and keyboard, tried running vegas as administrator. I tried installing my whole windows again about a week ago, but that didnt help with the not recognizing the graphics card problem, but this time it might help with the starting problem.

C:\Users\username\AppData\Local\MAGIX\FileIO\1.0 folder is empty.

My username contains umlaut letters, hopefully that doesnt mess up things.

C:\Users\username\AppData\Local\MAGIX\FileIO\1.0 folder is empty.

This means the hardware detection is not running correctly/something is stopping the file being created in the correct location. Let me look in mine to see what is in there.

@Vesa-Hatinen
Your hardware has also a second GPU that is at least even if not better than your Nvidia 1080 ti.
If you have a laptop it is possible that "Intel® UHD Graphics 630" is not visible at your hardware because it is not yet activated ( like mine in the beginning on laptop from signature)
In that case it has to be activated at your BIOS

This is what is in mine:

<?xml version="1.0" encoding="UTF-8"?>

-<hardware_detection>

-<operating_system>

<version>2009</version>

<build_number>19043</build_number>

<updated_build_revision>1348</updated_build_revision>

</operating_system>

-<compute>

<num_platforms>1</num_platforms>

-<platform_0>

<name>NVIDIA CUDA</name>

<vendor>NVIDIA Corporation</vendor>

<version>OpenCL 3.0 CUDA 11.4.158</version>

<num_devices>1</num_devices>

-<device_0>

<name>NVIDIA GeForce GTX 1080 Ti</name>

<version>OpenCL 3.0 CUDA</version>

<driver_version>472.47</driver_version>

</device_0>

</platform_0>

</compute>

-<hardware_decoders>

<num_decoders>2</num_decoders>

-<preferred_decoder_0>

<vendor_id>2</vendor_id>

<vendor_name>Intel QSV</vendor_name>

</preferred_decoder_0>

-<preferred_decoder_1>

<vendor_id>4</vendor_id>

<vendor_name>NVIDIA NVDEC</vendor_name>

</preferred_decoder_1>

</hardware_decoders>

</hardware_detection>