I am unable to install the update. It downloads and asks me if I would like to install immediately or when the program is closed. Neither of them work. Each time I open Sony Vegas it asks me to download the update. Why is this happening?

Thanks in advance

I am unable to install the update. It downloads and asks me if I would like to install immediately of when the program is closed. Neither of them work. Each time I open Sony Vegas it asks me to download the update. Why is this happening?

Thanks in advance

Find the installation file: users - Admin - AppData (hidden folder) - local - Vegas Pro - 18.0, or download from the site - my products.

Dear Community,

We have just released the third update for VEGAS Pro 18. Please give us your feedback in this thread.

If you already have an earlier build of VEGAS Pro 18,  there is no need to uninstall it, build 434 will overwrite your installation and retain your settings. Keep in mind that your computer will need to be online for activation after the update.

For more information, please refer to our official announcement with patch notes.

I hope you have a great rest of your week.

Sincerely,

Bri

It doesn't work and I had to uninstall an older version to install the new one.

FYI, here's the MediaInfo for the Canon file the two users above are having issue with. It loads fine for me in VP 18 with settings at the defaults in file I/O. It uses so4compoundplug.dll but doesn't appear to use decoding on my Intel GPU and plays back poorly with the CPU at 100%.

General
Complete name                  : C:\Users\x\Desktop\1THA1742.MP4
Format                         : MPEG-4
Format profile                 : Base Media / Version 2
Codec ID                       : mp42 (mp42/avc1/CAEP)
File size                      : 3.14 GiB
Duration                       : 57 s 124 ms
Overall bit rate mode          : Variable
Overall bit rate               : 472 Mb/s
Encoded date                   : UTC 2019-04-28 06:19:08
Tagged date                    : UTC 2019-04-28 06:19:08

Video
ID                             : 1
Format                         : AVC
Format/Info                    : Advanced Video Codec
Format profile                 : High@L6.1
Format settings                : 1 Ref Frames
Format settings, CABAC         : No
Format settings, Reference fra : 1 frame
Format settings, GOP           : N=1
Codec ID                       : avc1
Codec ID/Info                  : Advanced Video Coding
Duration                       : 57 s 124 ms
Bit rate mode                  : Variable
Bit rate                       : 471 Mb/s
Width                          : 3 840 pixels
Height                         : 2 160 pixels
Display aspect ratio           : 16:9
Frame rate mode                : Constant
Frame rate                     : 29.970 (30000/1001) FPS
Color space                    : YUV
Chroma subsampling             : 4:2:0
Bit depth                      : 8 bits
Scan type                      : Progressive
Bits/(Pixel*Frame)             : 1.893
Stream size                    : 3.13 GiB (100%)
Language                       : English
Encoded date                   : UTC 2019-04-28 06:19:08
Tagged date                    : UTC 2019-04-28 06:19:08
Color range                    : Full
Color primaries                : BT.709
Transfer characteristics       : BT.709
Matrix coefficients            : BT.709
Codec configuration box        : avcC

Audio
ID                             : 2
Format                         : PCM
Format settings                : Big / Signed
Codec ID                       : twos
Duration                       : 57 s 124 ms
Bit rate mode                  : Constant
Bit rate                       : 1 536 kb/s
Channel(s)                     : 2 channels
Sampling rate                  : 48.0 kHz
Bit depth                      : 16 bits
Stream size                    : 10.5 MiB (0%)
Language                       : English
Encoded date                   : UTC 2019-04-28 06:19:08
Tagged date                    : UTC 2019-04-28 06:19:08

Other
ID                             : 3
Type                           : Time code
Format                         : QuickTime TC
Duration                       : 57 s 124 ms
Bit rate mode                  : Constant
Frame rate                     : 29.970 (30000/1001) FPS
Time code of first frame       : 02:28:27;00
Time code, striped             : Yes
Language                       : English
Encoded date                   : UTC 2019-04-28 06:19:08
Tagged date                    : UTC 2019-04-28 06:19:08

EDIT: Fixed, just went to the folder where it has been installed opened the 700Mo file from there.

Hello, I can't Install it after getting this error. "The installation program canot update Vega Pro 18.0 if it's running."

I had the same issue and fixed the same way.

Piotr-Banasiak wrote on 1/25/2021, 8:35 PM

Hello,
I have VEGAS Pro 18 (VEGAS_Pro_18.0.0.434_DE-EN-FR-ES_nVUsnks40).
The program hangs (stops working) as soon as I select "render as ...". You can't even set the rendering options.

I was an happy winner of Vegas pro 18 at the last 2020 Holiday Contest but unfortunately and ironically I cannot use it as I have the same "render as..." problem. As soon as I try to do a render, Vegas crash without even showing the render window.
I have try many different things to solve the issue with no luck.
Windows 10 Pro
Intel i7-2600K @ 3.40GHZ
16 Go RAM
AMD Radeon VII

For those who are having crash with crash report opened, I suggest also leaving your personal #hashtag, your name or your this-forum-username there (or also e-mail) and post here in the forum your unique #hashtag or your 'identities'. By doing this, the developers may able to trace the reports faster.

Being Instagram-active person, I'm leaving my hashtag ' #setiawan #setchung ' there on PRS reports, including the File>Render as issues. They are trying to solve this issue as well, and your crash reports regarding to similar case can be helpful.

The preview window turning red indicates a problem with the gpu, so if a driver update fails (always use studio drivers for nvidia, though your 970 doesn't support that driver, or enterprise pro drivers for radeon), it means your gpu isn't sufficient to decode that video. Perhaps disabling gpu decoding in the file i/o options in preferences will help in that case.

As for the render as crashes, this is how I got around them when I was having them a year or so ago...

Start a new, blank project. Drop any media on the timeline, I usually use text or generated media from the media generator tab.

Select render as. You should see the render dialog box appear. Close it.

Now open your project you are trying to render, without exiting vegas. It should render properly now.

Piotr-Banasiak wrote on 1/25/2021, 8:35 PM

Hello,
I have VEGAS Pro 18 (VEGAS_Pro_18.0.0.434_DE-EN-FR-ES_nVUsnks40).
The program hangs (stops working) as soon as I select "render as ...". You can't even set the rendering options.

I was an happy winner of Vegas pro 18 at the last 2020 Holiday Contest but unfortunately and ironically I cannot use it as I have the same "render as..." problem. As soon as I try to do a render, Vegas crash without even showing the render window.
I have try many different things to solve the issue with no luck.
Windows 10 Pro
Intel i7-2600K @ 3.40GHZ
16 Go RAM
AMD Radeon VII

It shouldn't cause this issue, but your cpu doesn't meet the min. requorements to run VEGAS, and you only have enough ram to do 1080p editing.

System requirements

Operating system: Microsoft® Windows 10 (64-bit)

Processor: 6th Generation Intel Core i5 (or AMD equivalent) or better. 2.5 Ghz and 4 Core minimum. For 4K, 7th Generation Intel Core i7 (or AMD equivalent) or better. 3.0 Ghz and 8 Core minimum.

RAM: 8 GB RAM minimum (16 GB recommended; 32 GB recommended for 4K)

Hard drive space: Hard drive space: 1.5 GB hard-disk space for program installation; Solid-state disk (SSD) or high-speed multi-disk RAID for 4K media

Update went smooth here!

Update went smooth here!

+1

In 'Render as' the QSV-templates in the Magix AVC/AAC MP4 format are still gone!

Wiel

In 'Render as' the QSV-templates in the Magix AVC/AAC MP4 format are still gone!

Wiel

Try an Intel graphics driver update, mine are still there.

In 'Render as' the QSV-templates in the Magix AVC/AAC MP4 format are still gone!

Wiel

Mine disappeared when I went to Intel DCH drivers. Oh well, QSV quality isn't great anyway.

My (Studio) drivers are up to date.

My (Studio) drivers are up to date.

Studio drivers are for nvidia, qsv is encoded on the encoder "chip" found in your intel processor, which has its own driver.

With '(Studio) drivers' I meant that I have both the Nvidia and Intel drivers up to date and that I use the Studio drivers from Nvidia not the game-drivers.

EDIT: Fixed, just went to the folder where it has been installed opened the 700Mo file from there.

Hello, I can't Install it after getting this error. "The installation program canot update Vega Pro 18.0 if it's running."

I get the same on a workstations and a laptop restarting windows and repeating the update process does not help.

With '(Studio) drivers' I meant that I have both the Nvidia and Intel drivers up to date and that I use the Studio drivers from Nvidia not the game-drivers.

@wiel-gulpen Recent Intel drivers appear to be the cause of you losing QSV.
https://www.vegascreativesoftware.info/us/forum/qsv-not-working-with-intel-dch-graphics-drivers-and-multiple-gpus--115023/

Ronald_Intel (Intel)

Hello everyone,

Thank you for your patience on this one. After checking in with our devs it was determined that the affected applications need to be rebuild using an updated Intel® Media SDK. I know this is not the easiest approach but with the massive shift to DCH some portions of the driver code cannot work the same anymore. We won't be making DCH drivers backwards compatible so our recommendation is to wait for the affected applications to get updated (per example just like Handbrake 1.2.2 did).

EDIT: Fixed, just went to the folder where it has been installed opened the 700Mo file from there.

Hello, I can't Install it after getting this error. "The installation program canot update Vega Pro 18.0 if it's running."

Hi can you share the folder structure where the update is saved to please such that i can try the same. Thanks

RogerS, that says all:

'so our recommendation is to wait for the affected applications to get updated'!

So, now Magix has to do the job as Intel says the drivers will not be (made) backwards compatible.

Wiel