URGENT - VEGAS PRO OPENING PROBLEM

Comments

Alan-Kraemer wrote on 5/6/2023, 1:55 PM

Hello,

I have downloaded the new patch for VEGAS Pro 20 (Build 403), installed it, and I still cannot open Vegas.

See screenshot. It stays at this screen.

I'm using Windows 10.

Installed software:

What is the solution?

Thanks.

I got the same thing. Just completely remove any previous version manually before installing 403. Then all worked fine.

jim-helpert wrote on 5/6/2023, 6:23 PM

I reported this exact bug in 2021. Both here in the forum and as a bug report as suggested.

Nobody cared or took it seriously. I've also seen other users post here with the problem in this one year and a half. What a joke.

https://www.vegascreativesoftware.info/us/forum/vegas-pro-19-build-424-update-2--132667/?page=4#ca828141

RogerS wrote on 5/7/2023, 12:35 AM

Doesn't appear to be related except superficially. Build 403 fixes the issue with other builds shutting down post May 3rd.

set wrote on 5/7/2023, 5:01 PM

Reposting the link for easier finding should anyone late still need:

VP19b651: https://www.vegascreativesoftware.info/us/forum/patch-vegas-pro-19-build-651--140801/

VP20b403: https://www.vegascreativesoftware.info/us/forum/vegas-pro-20-new-build-403--140782/

Setiawan Kartawidjaja
Bandung, West Java, Indonesia (UTC+7 Time Area)

Personal FB | Personal IG | Personal YT Channel
Chungs Video FB | Chungs Video IG | Chungs Video YT Channel
Personal Portfolios YouTube Playlist
Pond5 page: My Stock Footage of Bandung city

 

System 5-2021:
Processor: Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz   2.90 GHz
Video Card1: Intel UHD Graphics 630 (Driver 31.0.101.2127 (Feb 1 2024 Release date))
Video Card2: NVIDIA GeForce RTX 3060 Ti 8GB GDDR6 (Driver Version 551.23 Studio Driver (Jan 24 2024 Release Date))
RAM: 32.0 GB
OS: Windows 10 Pro Version 22H2 OS Build 19045.3693
Drive OS: SSD 240GB
Drive Working: NVMe 1TB
Drive Storage: 4TB+2TB

 

System 2-2018:
ASUS ROG Strix Hero II GL504GM Gaming Laptop
Processor: Intel(R) Core(TM) i7 8750H CPU @2.20GHz 2.21 GHz
Video Card 1: Intel(R) UHD Graphics 630 (Driver 31.0.101.2111)
Video Card 2: NVIDIA GeForce GTX 1060 6GB GDDR5 VRAM (Driver Version 537.58)
RAM: 16GB
OS: Win11 Home 64-bit Version 22H2 OS Build 22621.2428
Storage: M.2 NVMe PCIe 256GB SSD & 2.5" 5400rpm 1TB SSHD

 

* I don't work for VEGAS Creative Software Team. I'm just Voluntary Moderator in this forum.

djrikki2 wrote on 5/9/2023, 2:01 AM

@djrikki2, Then try update to latest: https://www.vegascreativesoftware.info/us/forum/vegas-pro-18-update-5-build-527--129047/

Is that link working for you fella? Nothing is downloading when I click it?

NickHope wrote on 5/9/2023, 2:19 AM

@djrikki2, Then try update to latest: https://www.vegascreativesoftware.info/us/forum/vegas-pro-18-update-5-build-527--129047/

Is that link working for you fella? Nothing is downloading when I click it?


@djrikki2 It works for me. Be patient and give it a few moments to redirect.

Benjisite wrote on 5/9/2023, 2:37 AM

HI ! Sorry to bother you : 403 is still crashing

I removed manually all previous vegas version (+ my install of windows 11 is new front wednesday)

The software crash on starting : i just see this for 15second then crash..

 

Please, i need to work, i have editing in progress ...

Windows 11 is uptodate.

Thanks for advice !

Thomas-Johansen wrote on 5/9/2023, 3:02 AM

Can this soon be fixed please? I need to disconnect my internet everytime and its super annoying. I have tried updating it. Didn't work.

Wolfgang S. wrote on 5/9/2023, 4:45 AM

Can this soon be fixed please? I need to disconnect my internet everytime and its super annoying. I have tried updating it. Didn't work.

Have you installed build 403 (if you use Vegas Pro 20)?

Desktop: PC AMD 3960X, 24x3,8 Mhz * RTX 3080 Ti (12 GB)* Blackmagic Extreme 4K 12G * QNAP Max8 10 Gb Lan * Resolve Studio 18 * Edius X* Blackmagic Pocket 6K/6K Pro, EVA1, FS7

Laptop: ProArt Studiobook 16 OLED * internal HDR preview * i9 12900H with i-GPU Iris XE * 32 GB Ram) * Geforce RTX 3070 TI 8GB * internal HDR preview on the laptop monitor * Blackmagic Ultrastudio 4K mini

HDR monitor: ProArt Monitor PA32 UCG-K 1600 nits, Atomos Sumo

Others: Edius NX (Canopus NX)-card in an old XP-System. Edius 4.6 and other systems

Benjisite wrote on 5/9/2023, 5:16 AM

Can this soon be fixed please? I need to disconnect my internet everytime and its super annoying. I have tried updating it. Didn't work.

Have you installed build 403 (if you use Vegas Pro 20)?

Yes

pete-g wrote on 5/9/2023, 5:25 AM

This bug has cost me dearly. Was away with work for the weekend, returned yesterday and a client needed last minute changes to a project and was locked out of editing. I missed the deadline and there was a severe financial penalty.

 

 

Wolfgang S. wrote on 5/9/2023, 5:42 AM

Can this soon be fixed please? I need to disconnect my internet everytime and its super annoying. I have tried updating it. Didn't work.

Have you installed build 403 (if you use Vegas Pro 20)?

Yes

@Benjisite

Then you should open your own thread, since that seems to be not related to that thread.

Last changed by Wolfgang S. on 5/9/2023, 5:43 AM, changed a total of 1 times.

Desktop: PC AMD 3960X, 24x3,8 Mhz * RTX 3080 Ti (12 GB)* Blackmagic Extreme 4K 12G * QNAP Max8 10 Gb Lan * Resolve Studio 18 * Edius X* Blackmagic Pocket 6K/6K Pro, EVA1, FS7

Laptop: ProArt Studiobook 16 OLED * internal HDR preview * i9 12900H with i-GPU Iris XE * 32 GB Ram) * Geforce RTX 3070 TI 8GB * internal HDR preview on the laptop monitor * Blackmagic Ultrastudio 4K mini

HDR monitor: ProArt Monitor PA32 UCG-K 1600 nits, Atomos Sumo

Others: Edius NX (Canopus NX)-card in an old XP-System. Edius 4.6 and other systems

Wolfgang S. wrote on 5/9/2023, 5:45 AM

Can this soon be fixed please? I need to disconnect my internet everytime and its super annoying. I have tried updating it. Didn't work.


@Thomas-Johansen

Was is not possible to update to 403? Did this not work?

Or was it possible to update to 403, so have you installed b403 - and does b403 not open if you wish to start it?

Desktop: PC AMD 3960X, 24x3,8 Mhz * RTX 3080 Ti (12 GB)* Blackmagic Extreme 4K 12G * QNAP Max8 10 Gb Lan * Resolve Studio 18 * Edius X* Blackmagic Pocket 6K/6K Pro, EVA1, FS7

Laptop: ProArt Studiobook 16 OLED * internal HDR preview * i9 12900H with i-GPU Iris XE * 32 GB Ram) * Geforce RTX 3070 TI 8GB * internal HDR preview on the laptop monitor * Blackmagic Ultrastudio 4K mini

HDR monitor: ProArt Monitor PA32 UCG-K 1600 nits, Atomos Sumo

Others: Edius NX (Canopus NX)-card in an old XP-System. Edius 4.6 and other systems

Wolfgang S. wrote on 5/9/2023, 5:47 AM

This bug has cost me dearly. Was away with work for the weekend, returned yesterday and a client needed last minute changes to a project and was locked out of editing. I missed the deadline and there was a severe financial penalty.

 


@pete-g

so have you updated to b403 before you tried to perform the latest changes?

Desktop: PC AMD 3960X, 24x3,8 Mhz * RTX 3080 Ti (12 GB)* Blackmagic Extreme 4K 12G * QNAP Max8 10 Gb Lan * Resolve Studio 18 * Edius X* Blackmagic Pocket 6K/6K Pro, EVA1, FS7

Laptop: ProArt Studiobook 16 OLED * internal HDR preview * i9 12900H with i-GPU Iris XE * 32 GB Ram) * Geforce RTX 3070 TI 8GB * internal HDR preview on the laptop monitor * Blackmagic Ultrastudio 4K mini

HDR monitor: ProArt Monitor PA32 UCG-K 1600 nits, Atomos Sumo

Others: Edius NX (Canopus NX)-card in an old XP-System. Edius 4.6 and other systems

pete-g wrote on 5/9/2023, 7:02 AM

This bug has cost me dearly. Was away with work for the weekend, returned yesterday and a client needed last minute changes to a project and was locked out of editing. I missed the deadline and there was a severe financial penalty.

 


@pete-g

so have you updated to b403 before you tried to perform the latest changes?

I downloaded the first patch just before I left, as I got the notification in Vegas to do so. Never had any issues before. When I returned - Vegas wouldn't open when I needed to make edits, and the project file couldn't be opened in older versions of Vegas. V stressful. I just downloaded the latest patch today (linked and above), and it now opens - so cheers for linking...

But... I think a serious investigation needs to be done here to make sure this doesn't happen again. Was the update properly tested before pushed to every registered version?

It was v disruptive, and not everyone can just jump online and download a 642b emergency fix (especially when travelling with unstable internet).

I hope you can get to the bottom of this. Thanks.

 

Wolfgang S. wrote on 5/9/2023, 7:15 AM

 I just downloaded the latest patch today (linked and above), and it now opens - so cheers for linking...

It was an emergency situation that b402 was not able to start. A correction build b403 was developed within few hours.

But... I think a serious investigation needs to be done here to make sure this doesn't happen again. Was the update properly tested before pushed to every registered version?

It was v disruptive, and not everyone can just jump online and download a 642b emergency fix (especially when travelling with unstable internet).

I hope you can get to the bottom of this. Thanks.

It was up to Magix to do such investigations, and they have done that. This is nothing where a moderator can help really, since as moderator you are not employed by Magix. But as said, they have done that.

Desktop: PC AMD 3960X, 24x3,8 Mhz * RTX 3080 Ti (12 GB)* Blackmagic Extreme 4K 12G * QNAP Max8 10 Gb Lan * Resolve Studio 18 * Edius X* Blackmagic Pocket 6K/6K Pro, EVA1, FS7

Laptop: ProArt Studiobook 16 OLED * internal HDR preview * i9 12900H with i-GPU Iris XE * 32 GB Ram) * Geforce RTX 3070 TI 8GB * internal HDR preview on the laptop monitor * Blackmagic Ultrastudio 4K mini

HDR monitor: ProArt Monitor PA32 UCG-K 1600 nits, Atomos Sumo

Others: Edius NX (Canopus NX)-card in an old XP-System. Edius 4.6 and other systems

Bernie-Mings wrote on 5/9/2023, 9:42 AM

Nothing has worked for me. I have tried running the download they sent out and it will not work. I have tried to uninstall Vegas Pro 20, but something in the system will not let me uninstall the program. I have tried the two work arounds that Vegas suggested with no prevail. Does anyone have any suggestions?

Peter-Resch wrote on 5/9/2023, 6:14 PM

I tried to open VP20 this morning (AU time), the problem was as described above: splash screen then nothing.

Restarted the PC (as you do), Windows 11 updated itself to: "2023-05 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5026372)".

The problem was still there, VP20 wouldn't open so it makes me wonder if the bug isn't related to the Windows update as the previous update was back in April and VP20 had worked fine up until yesterday (10 May AU time).

I used the date change trick to get back to work. Disconnecting the modem worked as well.

Soniclight-2.0 wrote on 5/9/2023, 7:43 PM

For those who are having this problem with Vegas 19, they put out a patch that fixed it for me - I had Build 648 and it updated it to 651:

Vegas Pro 19 patch

set wrote on 5/9/2023, 11:30 PM

Reposting the link for easier finding should anyone late still need:

VP19b651: https://www.vegascreativesoftware.info/us/forum/patch-vegas-pro-19-build-651--140801/

VP20b403: https://www.vegascreativesoftware.info/us/forum/vegas-pro-20-new-build-403--140782/

Setiawan Kartawidjaja
Bandung, West Java, Indonesia (UTC+7 Time Area)

Personal FB | Personal IG | Personal YT Channel
Chungs Video FB | Chungs Video IG | Chungs Video YT Channel
Personal Portfolios YouTube Playlist
Pond5 page: My Stock Footage of Bandung city

 

System 5-2021:
Processor: Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz   2.90 GHz
Video Card1: Intel UHD Graphics 630 (Driver 31.0.101.2127 (Feb 1 2024 Release date))
Video Card2: NVIDIA GeForce RTX 3060 Ti 8GB GDDR6 (Driver Version 551.23 Studio Driver (Jan 24 2024 Release Date))
RAM: 32.0 GB
OS: Windows 10 Pro Version 22H2 OS Build 19045.3693
Drive OS: SSD 240GB
Drive Working: NVMe 1TB
Drive Storage: 4TB+2TB

 

System 2-2018:
ASUS ROG Strix Hero II GL504GM Gaming Laptop
Processor: Intel(R) Core(TM) i7 8750H CPU @2.20GHz 2.21 GHz
Video Card 1: Intel(R) UHD Graphics 630 (Driver 31.0.101.2111)
Video Card 2: NVIDIA GeForce GTX 1060 6GB GDDR5 VRAM (Driver Version 537.58)
RAM: 16GB
OS: Win11 Home 64-bit Version 22H2 OS Build 22621.2428
Storage: M.2 NVMe PCIe 256GB SSD & 2.5" 5400rpm 1TB SSHD

 

* I don't work for VEGAS Creative Software Team. I'm just Voluntary Moderator in this forum.

bonghyo-koh wrote on 5/9/2023, 11:36 PM

I need Vegas Pro 20 korean version......... plz

bonghyo-koh wrote on 5/9/2023, 11:40 PM

베가스 프로 20 한국어 패치가 필요합니다. 도와주세요

bonghyo-koh wrote on 5/9/2023, 11:41 PM

I need Vegas Pro 20 koreann patch version......... plz ㅠㅠ