Nothing has worked for me. I have tried running the download they sent out and it will not work. I have tried to uninstall Vegas Pro 20, but something in the system will not let me uninstall the program. I have tried the two work arounds that Vegas suggested with no prevail. Does anyone have any suggestions?

@Bernie-Mings Try Revo Uninstaller. If that fails, you may need to do manually uninstall by deleting folders and cleaning things up using this post as a reference, but that would be a horrible way of doing it and really a last resort. Troubleshooting for installing, if you need it later, is in this post.

Hello,

I have downloaded the new patch for VEGAS Pro 20 (Build 403), installed it, and I still cannot open Vegas.

See screenshot. It stays at this screen.

I'm using Windows 10.

Installed software:

What is the solution?

Thanks.

I got the same thing. Just completely remove any previous version manually before installing 403. Then all worked fine.

Thank you Alan, for your help, it's much appreciated. Removing it completely from the uninstall option in the Control panel worked perfectly. Cheers!

If this update was an "emergency update", why wouldn't you email us all to alert us? Why do we have to panic, then waste a couple of hours eventually getting to these discussions... getting redirected again and again.... when a simple "emergency alert" could have been sent to all users. Just bad form for any company that values it's customers.

@Gene-O I did receive an email. I am not sure why some didn't.

If this update was an "emergency update", why wouldn't you email us all to alert us? Why do we have to panic, then waste a couple of hours eventually getting to these discussions... getting redirected again and again.... when a simple "emergency alert" could have been sent to all users. Just bad form for any company that values it's customers.

@Gene-O I did get an e-mail about this. (Of course, I had read it in the forum first and had already updated...) E-mails were sent! Of course, I'm sure those who have opted out of receiving e-mail updates would have been omitted.

If this update was an "emergency update", why wouldn't you email us all to alert us? Why do we have to panic, then waste a couple of hours eventually getting to these discussions... getting redirected again and again.... when a simple "emergency alert" could have been sent to all users. Just bad form for any company that values it's customers.

This is my issue too with this. I don't buy the "opt out of receiving email updates" excuse - that's for marketing updates.

In an emergency like this, all registered users should have been contacted. Would have saved me so much stress.

Hi, I've followed all the instrucions (clean install) and I was able to start Vegas Pro with build 403. The only problem is when I install the Deep Learning Models and start Vegas again, I don't get past the creating windows screen. I didn't update to build 402 so had an outdated version of the Deep Learning Models.

I'd appreciate any help in getting everything fully up and running.

I've installed the 651 build. Vegas now opens, but I can't import any files. This is frustrating.

Several users are reporting problems opening Vegas Pro. Not just version 20.

Possibly a recent Windows Update is causing the problem. Until it's resolved the following work around has been posted by several users.

Disconnect from internet > Open project > Reconnect to internet.

Edit: VEGAS Pro 20 build 403 solves this issue. See Here.

Using Vegas Pro 19: While the "internet off" trick did work for me, I also eventually tried reinstalling my version 19 (build 651) and I no longer have the issue (i.e. now launches fine without turning off internet)

VEGAS Pro 20 build 403 solved the problem with the internet . Thnks a lot

Build 403 fixed the problem for me. Thanks to all for their help. HAPPY to have it back.

Of course, I'm sure those who have opted out of receiving e-mail updates would have been omitted.

@jetdv
Where can I set this ?
In the settings of the program, in the user profile of the forum, or in the Service Center ?
There I have not actually deselected it anywhere.
I have not received any e-mail.
Is not a problem for me, because I visit the forum every day anyway, but it would be interesting to clarify.

It would have to be in your user settings on the main website. The user settings for the forum only indicate forum e-mails.

This would actually be checked.....😕

@walter-i. I never used to receive emails from info@letter.magix.net despite having that box checked. Then in 2019, they started coming. Then in 2021, they stopped coming again. *shrug*

Nothing has worked for me. I have tried running the download they sent out and it will not work. I have tried to uninstall Vegas Pro 20, but something in the system will not let me uninstall the program. I have tried the two work arounds that Vegas suggested with no prevail. Does anyone have any suggestions?

@Bernie-Mings Try Revo Uninstaller. If that fails, you may need to do manually uninstall by deleting folders and cleaning things up using this post as a reference, but that would be a horrible way of doing it and really a last resort. Troubleshooting for installing, if you need it later, is in this post.

Something is going with the setup file. It will not let me delete/uninstall anything related to Vegas Pro. I am completely lost as to how to fix this problem. I wonder if the company will send me a setup/installation disc, to help with the files that the system is saying that I am missing.

Something is going with the setup file. It will not let me delete/uninstall anything related to Vegas Pro. I am completely lost as to how to fix this problem. I wonder if the company will send me a setup/installation disc, to help with the files that the system is saying that I am missing.

@Bernie-Mings Which "setup file" are you referring to, and why do you need it to delete/uninstall anything?

If you log in to your Magix Service Center accound and choose "my products". There you will find your installations program for your product. Download and install it. Only choose the vegas program and go on. It will install the program again and update it. The you will be enable to open Vegas again.

Best luck / Tommy Dellmar

Something is going with the setup file. It will not let me delete/uninstall anything related to Vegas Pro. I am completely lost as to how to fix this problem. I wonder if the company will send me a setup/installation disc, to help with the files that the system is saying that I am missing.

@Bernie-Mings Which "setup file" are you referring to, and why do you need it to delete/uninstall anything?

I thought that if I uninstalled Vegas Pro and then reinstalled it the program would work. But it will not let me do either. This is what happens when I try to add the patch and a similar thing happens when I try to uninstall Vegas Pro.

If you log in to your Magix Service Center accound and choose "my products". There you will find your installations program for your product. Download and install it. Only choose the vegas program and go on. It will install the program again and update it. The you will be enable to open Vegas again.

Best luck / Tommy Dellmar

I have tried that. This is what happens when I do that. I am open to any other suggestions. I just want to be able to finish a customers order. Thank you.

Did you download the installationfile to your own download location on the C:/ of your computer?
On the screenshots we cannot see the exact location of the install file.