Vegas pro 16 and 20 not usable

GAMING_KNIBBSE wrote on 12/14/2022, 3:53 PM

I bought vegas pro 20 because i thought that i might need to upgrade as vegas 16 has become really slow and keeps crashing amd there was no update for this program, so i bought vegas pro 20 the newest one, and ''i still have the same problem'', when editing, The preview lags and i can't edit like that, the preview is at the lowest blurry in draft and i have also tried preview half, and i shouldn't need to lower the preview as i need it to see clearly what i am doing/editing, at the lowest settings for the preview it still lags and i can't edit, also when i stop playing/previewing when editing, vegas goes white and then says its stop responding, and the program never comes back, i have manually force quit meaning i click on the x to close vegas, it then comes up with a box saying vegas has stopped, i click ok on the box and vegas closes, i also have to save my projects every 1 min because i am scared i will lose my projects i am working on becuase vegas has become the worsed editing software there is, never had a problem with cheap editing softwares before like Wondershare i am thinking about moving to adobe, i dont want to because that means i will have to learn a whole new way of editing in a different interface but magix!, your pushing me over the edge, I went from vegas pro 16 skipped 17,18,19, and went to vegas pro 20, i thought you would have fixed this issue by now, many youtubers have made videos of your software that keeps crashing all the time, its embarrassing for your company. please fix this or i am leaving your service/product forever!

Comments

DMT3 wrote on 12/14/2022, 3:57 PM

This is a user's forum, so threatening to leave the service does not mean anything to us. First, sit back, relax and I am sure others will be willing to help. I assume by your first sentence that V16 worked fine at one time. Then became worse. Since nothing changed in V16, you have to assume that something changed on your computer. Either a Windows update other software that could be affecting the computer performance. Or have you changed your source material (maybe using a different capture software or higher resolution video). Either way, we can only help if you provide more information rather than frustration.

EricLNZ wrote on 12/14/2022, 4:31 PM

@GAMING_KNIBBSE Start here Section C https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

GAMING_KNIBBSE wrote on 2/10/2023, 9:48 AM

This is one of the many vegas files that crash all the time, same formats same projects.

General
Complete name                            : G:\Youtube videos inprogress editing\gta 5 offroad online\2023-01-04 03-20-10.mp4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/iso2/avc1/mp41)
File size                                : 12.3 GiB
Duration                                 : 1 h 23 min
Overall bit rate mode                    : Variable
Overall bit rate                         : 21.1 Mb/s
Writing application                      : Lavf59.16.100

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.2
Format settings                          : CABAC / 4 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 4 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 1 h 23 min
Bit rate mode                            : Variable
Bit rate                                 : 20.9 Mb/s
Maximum bit rate                         : 40.0 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 60.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.168
Stream size                              : 12.2 GiB (99%)
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 1 h 23 min
Bit rate mode                            : Constant
Bit rate                                 : 192 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 115 MiB (1%)
Title                                    : simple_aac_recording
Default                                  : Yes
Alternate group                          : 1

General
Complete name : G:\Youtube videos inprogress editing\gta 5 offroad online\2023-01-04 03-20-10.mp4.sfk
File size : 7.17 MiB

General
Complete name : G:\Youtube videos inprogress editing\gta 5 offroad online\gta 5 online offroad.veg
File size : 158 KiB

General
Complete name : G:\Youtube videos inprogress editing\gta 5 offroad online\gta 5 online offroad.veg.bak
File size : 158 KiB

General
Complete name : G:\Youtube videos inprogress editing\gta 5 offroad online\my voice edited.sfk
File size : 6.59 MiB

General
Complete name                            : G:\Youtube videos inprogress editing\gta 5 offroad online\my voice edited.wav
Format                                   : Wave
File size                                : 843 MiB
Duration                                 : 1 h 23 min
Overall bit rate mode                    : Constant
Overall bit rate                         : 1 411 kb/s

Audio
Format                                   : PCM
Format settings                          : Little / Signed
Codec ID                                 : 1
Duration                                 : 1 h 23 min
Bit rate mode                            : Constant
Bit rate                                 : 1 411.2 kb/s
Channel(s)                               : 2 channels
Sampling rate                            : 44.1 kHz
Bit depth                                : 16 bits
Stream size                              : 843 MiB (100%)

General
Complete name : G:\Youtube videos inprogress editing\gta 5 offroad online\my vouce.aup3
File size : 1.67 GiB

General
Complete name : G:\Youtube videos inprogress editing\gta 5 offroad online\my vouce.sfk
File size : 6.59 MiB

General
Complete name                            : G:\Youtube videos inprogress editing\gta 5 offroad online\my vouce.wav
Format                                   : Wave
File size                                : 843 MiB
Duration                                 : 1 h 23 min
Overall bit rate mode                    : Constant
Overall bit rate                         : 1 411 kb/s

Graphics Card Model - RTX 2080Super MSI

Graphics Card Driver Version always upto date, so latest one

Status of GPU acceleration of video processing - i have tried both and restarted and uninstalling reinstalling still the same issue does not matter if on or off

Status of Enable Hardware Decoding for supported formats - again same as GPU acceleration does not matter if on or off same issue

Project Properties screenshot linked above

More information about your PC - CPU I9 9900K, RTX 2080Super, Storage SSD's, Ram 32gb DDR4

j-v wrote on 2/10/2023, 10:08 AM

Try to use in your Projectproperties the same pixel format for the videopart ( 8 bit) from your sources in stead of your choice (32 bit)

j-v wrote on 2/10/2023, 10:16 AM

Graphics Card Driver Version always upto date, so latest one

Studio driver?? Which number?

j-v wrote on 2/10/2023, 10:20 AM

More information about your PC - CPU I9 9900K

Which driverversion is used for its 630 iGPU?

set wrote on 2/10/2023, 10:26 AM

How do you record your gameplay? Through OBS or Nvidia recorder?

john_dennis wrote on 2/10/2023, 11:21 AM

@GAMING_KNIBBSE

This link will show you how to gather data about the underlying cause(s) of Vegas hangs and crashes using Windows View Reliability History.

https://www.vegascreativesoftware.info/us/forum/persistent-lockups-of-vegas-pro-while-shuffling-clips--137674/#ca865403

Post some of the technical details here.

GAMING_KNIBBSE wrote on 2/10/2023, 2:32 PM

User question - j-v

I wanna use the studio driver but i need the gaming one as i game alot more and record, and what you mean by 630 iGPU

User question - set -

How recorded gameplay, yes obs - settings set by obs itself, 4500kbps audio bitrate 160 - encoder hardware (NVENC.H.264) Encoder preset - P5:Slow (Good Quality) recording base 1920x1080 and output 1920x1080 common FPS Values 60

Video obs settings / renderer - direct3D 11 - Colour format - NV12 (8-bit 4:2:0 2 planes - colour space. rec. 709 colour range. limited SDR White level. 300nits, HDR Normial Peak level 1000nits

obs format for video mp4

User question - John_dennis

A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files\VEGAS\VEGAS Pro 20.0\vegas200.exe

Problem signature
Problem Event Name:   AppHangB1
Application Name:   vegas200.exe
Application Version:   20.0.0.326
Application Timestamp:   63c5c8cc
Hang Signature:   0c56
Hang Type:   134217728
OS Version:   10.0.22621.2.0.0.256.48
Locale ID:   2057
Additional Hang Signature 1:   0c56fdc173f32fa3ac377d167efecc25
Additional Hang Signature 2:   62cc
Additional Hang Signature 3:   62cc3324d1536b40ec6e587d4a9dbe8d
Additional Hang Signature 4:   0c56
Additional Hang Signature 5:   0c56fdc173f32fa3ac377d167efecc25
Additional Hang Signature 6:   62cc
Additional Hang Signature 7:   62cc3324d1536b40ec6e587d4a9dbe8d

j-v wrote on 2/10/2023, 2:58 PM

User question - j-v
..., and what you mean by 630 iGPU

Your CPU has an internal GPU that can be used in Vegas Pro, look here :

GAMING_KNIBBSE wrote on 2/10/2023, 3:09 PM

So what do i need to do now, to fix this issue then?

j-v wrote on 2/10/2023, 3:21 PM

- If it shows up in the Windows Task manager/Display adapters it should be visible and used at Options/Preferences/File I/O of Vegas Pro.
- If it don't show up there you have to allow the use in the BIOS of your computer and reset Vegas to its default installation by following exactly this instruction: https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/

GAMING_KNIBBSE wrote on 2/10/2023, 8:17 PM

- If it shows up in the Windows Task manager/Display adapters it should be visible and used at Options/Preferences/File I/O of Vegas Pro.
- If it don't show up there you have to allow the use in the BIOS of your computer and reset Vegas to its default installation by following exactly this instruction: https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/

Why do i need to activate my CPUGPU if my main GPU is working

RogerS wrote on 2/10/2023, 10:24 PM

The iGPU is better at decoding files and is less likely to crash Vegas.

GAMING_KNIBBSE wrote on 2/19/2023, 11:55 AM

Faulting application name: Service_rel_u_x64_vc16.exe, version: 5.15.35.79, time stamp: 0x60923ddd
Faulting module name: Qt5CoreMx64Qt5.15.1.dll, version: 5.15.1.0, time stamp: 0x5f74976c
Exception code: 0xc0000409
Fault offset: 0x00000000000203e8
Faulting process ID: 0x0x4DE4
Faulting application start time: 0x0x1D94488E9B05763
Faulting application path: C:\Program Files\VEGAS\VEGAS Pro 20.0\UPS\Service_rel_u_x64_vc16.exe
Faulting module path: C:\Program Files\VEGAS\VEGAS Pro 20.0\UPS\Qt5CoreMx64Qt5.15.1.dll
Report ID: f6791ca3-a0c0-4a2a-b38a-43dcd154985b
Faulting package full name:
Faulting package-relative application ID:

Howard-Vigorita wrote on 2/19/2023, 1:28 PM

That's the Magix Update service. I have the impression it's passe. Removing it should help if you see it listed in Windows Apps. You could also try working offline when using Vegas... though you'll probably need to fire Vegas up online every once in a while for license checks.

Your system looks like the specs are pretty capable. Using your igpu always helps, if only because 2 heads are better than 1. Just make sure your Intel display drivers are up to date. In vp16 the igpu usage is controlled by Intel Qsv settings in General Prefs. In vp20, I think the I/O prefs override for decoding. Just make sure your Intel Display Drivers are installed and up to date. See: this other thread.

GAMING_KNIBBSE wrote on 3/15/2023, 11:03 AM

That's the Magix Update service. I have the impression it's passe. Removing it should help if you see it listed in Windows Apps. You could also try working offline when using Vegas... though you'll probably need to fire Vegas up online every once in a while for license checks.

Your system looks like the specs are pretty capable. Using your igpu always helps, if only because 2 heads are better than 1. Just make sure your Intel display drivers are up to date. In vp16 the igpu usage is controlled by Intel Qsv settings in General Prefs. In vp20, I think the I/O prefs override for decoding. Just make sure your Intel Display Drivers are installed and up to date. See: this other thread.

I have found some more infomation in security and maintenace of windows named - Problem Event Name: AppHangB1 - A problem caused vegas pro 20.0 to stop interacting with Windows.

Howard-Vigorita wrote on 3/15/2023, 1:39 PM

I googled AppHangB1 and most of the reports say it's something about Stream game apps negatively interacting with Windows. See: Steam Community Forum