Vegas pro 18 (also build 337) "no response" after about 30 minutes.

Comments

RogerS wrote on 11/3/2020, 8:17 AM

Hi Walter,
Glad I could be of some help.

For the levels, the camera is capturing highlight values above 235 (maximum for video levels) but the file metadata says video levels, so if you don't do anything these highlight values will be lost. It's an annoying format- I wish Sony would just do 0-255 and tag it as full range so programs like Vegas would treat it properly.

Anyway, you didn't break my computer. I changed values in Throttlestop to switch to cooler settings when GPU temperatures go over 60, and this seems to be working so far. Your laptop seems better for cooling than mine, but if you notice CPU speeds dropping dramatically while it's still doing work, consider installing this free program and looking up a guide for how to configure it.

So I have no heat problems, but just playing back, pausing and playing again I managed to get these clips to crash and freeze Vegas. Hmm...

Custom PC (2022) Intel i5-13600K with UHD 770 iGPU with latest driver, MSI z690 Tomahawk motherboard, 64GB Corsair DDR5 5200 ram, NVIDIA 2080 Super (8GB) with latest studio driver, 2TB Hynix P41 SSD and 2TB Samsung 980 Pro cache drive, Windows 11 Pro 64 bit

Dell XPS 15 laptop (2017) 32GB ram, NVIDIA 1050 (4GB) with latest studio driver, Intel i7-7700HQ with Intel 630 iGPU (latest available driver), dual internal SSD (1TB; 1TB), Windows 10 64 bit

VEGAS Pro 19.651
VEGAS Pro 20.411
VEGAS Pro 21.208
VEGAS Pro 22.93

Try the
VEGAS 4K "sample project" benchmark (works with VP 16+): https://forms.gle/ypyrrbUghEiaf2aC7
VEGAS Pro 20 "Ad" benchmark (works with VP 20+): https://forms.gle/eErJTR87K2bbJc4Q7

andyrpsmith wrote on 11/3/2020, 8:18 AM

I have trimmed the ends of all clips to remove the end wobble you mention, adjusted colour with levels filter, added stabilization (legacy stabilizer - my favourite). All with no crash or freeze. I can scrub the timeline by grabbing the marker (not the head) back & forth fast or slow - no freeze. I can use pan/crop to level the second clip at the end with no issue. What else can I try that has given you a problem?

(Intel 3rd gen i5@4.1GHz, 32GB RAM, SSD, 1080Ti GPU, Windows 10) Not now used with Vegas.

13th gen i913900K - water cooled, 96GB RAM, 4TB M2 drive, 4TB games SSD, 2TB video SSD, GPU RTX 4080 Super, Windows 11 pro

andyrpsmith wrote on 11/3/2020, 8:20 AM

My settings are, Dynamic ram 0, rendering threads max 4 (my i5 has 4 cores and no hyperthreading). I will leave it open on timeline to see if I have any issue after 30 mins or so.

Last changed by andyrpsmith on 11/3/2020, 8:24 AM, changed a total of 1 times.

(Intel 3rd gen i5@4.1GHz, 32GB RAM, SSD, 1080Ti GPU, Windows 10) Not now used with Vegas.

13th gen i913900K - water cooled, 96GB RAM, 4TB M2 drive, 4TB games SSD, 2TB video SSD, GPU RTX 4080 Super, Windows 11 pro

andyrpsmith wrote on 11/3/2020, 8:27 AM

Right - we have a crash! Tried to open the pan/crop on second clip - freeze not responding. Opening V18 and going to the clip I can open the pan/crop OK. Then plays OK, added fade out on last clip OK. One thing I have noticed that moving the curser can lag. I loaded one of my projects and the curser showed some lag, this went away when I restarted V18 and loaded my project again. The crash seems random as I can open pan/crop on any clip with no problem. Also added a title.

Last changed by andyrpsmith on 11/3/2020, 8:47 AM, changed a total of 6 times.

(Intel 3rd gen i5@4.1GHz, 32GB RAM, SSD, 1080Ti GPU, Windows 10) Not now used with Vegas.

13th gen i913900K - water cooled, 96GB RAM, 4TB M2 drive, 4TB games SSD, 2TB video SSD, GPU RTX 4080 Super, Windows 11 pro

andyrpsmith wrote on 11/3/2020, 8:41 AM

Walter can I send you four of my clips to try. I can send via airbridge which sends you an e-mail link to download from airbridge. PM me your e-mail if you wish to give it a try?

(Intel 3rd gen i5@4.1GHz, 32GB RAM, SSD, 1080Ti GPU, Windows 10) Not now used with Vegas.

13th gen i913900K - water cooled, 96GB RAM, 4TB M2 drive, 4TB games SSD, 2TB video SSD, GPU RTX 4080 Super, Windows 11 pro

andyrpsmith wrote on 11/3/2020, 9:39 AM

Also added colour grading via the panel - OK. No further issues so far with pan/crop.

(Intel 3rd gen i5@4.1GHz, 32GB RAM, SSD, 1080Ti GPU, Windows 10) Not now used with Vegas.

13th gen i913900K - water cooled, 96GB RAM, 4TB M2 drive, 4TB games SSD, 2TB video SSD, GPU RTX 4080 Super, Windows 11 pro

andyrpsmith wrote on 11/3/2020, 10:37 AM

I got it to freeze by changing from best quarter to best full. restarted and used best full it played OK. Random freezing. Again trying different preview modes got it to crash when best full.

Last changed by andyrpsmith on 11/3/2020, 10:42 AM, changed a total of 1 times.

(Intel 3rd gen i5@4.1GHz, 32GB RAM, SSD, 1080Ti GPU, Windows 10) Not now used with Vegas.

13th gen i913900K - water cooled, 96GB RAM, 4TB M2 drive, 4TB games SSD, 2TB video SSD, GPU RTX 4080 Super, Windows 11 pro

walter-i. wrote on 11/3/2020, 10:48 AM

Your laptop seems better for cooling than mine, but if you notice CPU speeds dropping dramatically while it's still doing work, consider installing this free program and looking up a guide for how to configure it.

@RogerS
I don't have a laptop, but a desktop, I haven't noticed any heat problems so far - has very good ventilation - because the freezing occurs even during "normal operation" - without the processor performance or the GPU coming close to a limit.
I'm glad nothing bad happened to your laptop.

andyrpsmith wrote on 11/3/2020, 10:51 AM

I'm at a loss, start project and play repeat and change preview while playing through all options many times - no freeze! there must be a memory leak somewhere.

(Intel 3rd gen i5@4.1GHz, 32GB RAM, SSD, 1080Ti GPU, Windows 10) Not now used with Vegas.

13th gen i913900K - water cooled, 96GB RAM, 4TB M2 drive, 4TB games SSD, 2TB video SSD, GPU RTX 4080 Super, Windows 11 pro

andyrpsmith wrote on 11/3/2020, 10:52 AM

Your laptop seems better for cooling than mine, but if you notice CPU speeds dropping dramatically while it's still doing work, consider installing this free program and looking up a guide for how to configure it.

@RogerS
I don't have a laptop, but a desktop, I haven't noticed any heat problems so far - has very good ventilation - because the freezing occurs even during "normal operation" - without the processor performance or the GPU coming close to a limit.
I'm glad nothing bad happened to your laptop.

I don't think its anything to do with heat.

(Intel 3rd gen i5@4.1GHz, 32GB RAM, SSD, 1080Ti GPU, Windows 10) Not now used with Vegas.

13th gen i913900K - water cooled, 96GB RAM, 4TB M2 drive, 4TB games SSD, 2TB video SSD, GPU RTX 4080 Super, Windows 11 pro

walter-i. wrote on 11/3/2020, 10:53 AM

@andyrpsmith

Thanks for your extensive tests!
I'm not even at as intensive editing as you've tried, but only with the rough cut, where I shorten the clips and arrange them in the desired order.
For me, too, the freezing and crashes happen randomly and not at certain points in the film or during certain actions.
Your realization that the freeze mostly happens on "Best Full" is interesting.
I tried to set the project settings to 1920x1080, and it froze there too.

I will send you a PM with my email address, as you have offered.
Thank you very much for the time being - a really great community here.

walter-i. wrote on 11/3/2020, 11:10 AM

I'm at a loss, start project and play repeat and change preview while playing through all options many times - no freeze! there must be a memory leak somewhere.


How can I detect a memory leak?
If I watch the Task Manager while working, the graphics in the RAM draw an almost straight line at around 11-12 GB - even when it freezes - no change - see screenshot that I just made.
I added transitions between the clips, stabilized them (new method), and quickly scrolled through the project.
After about 3 minutes there was no more fun.😟

andyrpsmith wrote on 11/3/2020, 12:09 PM

I don't know but if memory is being overwritten within Vegas then I guess it will freeze as it cannot access the data. You have the links now to Air Bridge download.

(Intel 3rd gen i5@4.1GHz, 32GB RAM, SSD, 1080Ti GPU, Windows 10) Not now used with Vegas.

13th gen i913900K - water cooled, 96GB RAM, 4TB M2 drive, 4TB games SSD, 2TB video SSD, GPU RTX 4080 Super, Windows 11 pro

David Johns wrote on 11/3/2020, 12:41 PM

Just chipping in that I have the same issue editing 4K/25p XAVC-S files from either a Sony AX53 or ZV-1. After a short while editing, the computer freezes.

My only solution is to make proxies for the lot (which I seem to recall are MPEG-2?) and edit with those, then let Vegas swap them out on render.

And as someone else mentioned, HD files from the same camcorder seem fine.

Cheers

David

walter-i. wrote on 11/3/2020, 1:43 PM

Just chipping in that I have the same issue editing 4K/25p XAVC-S files from either a Sony AX53 or ZV-1. After a short while editing, the computer freezes.

My only solution is to make proxies for the lot (which I seem to recall are MPEG-2?) and edit with those, then let Vegas swap them out on render.

And as someone else mentioned, HD files from the same camcorder seem fine.

@David Johns
Thanks for the confirmation, very insightful!
I would have planned that as the next test - either proxies or conversion to another file format. You have spared me that now.

Which would interest me as we have pretty similar equipment.
Which I / O setting do you have?
Which Dyn. Ram setting?
GPU acceleration - if so, which ones?
so4compoundplug.dll disabled?


PS: @VEGASDerek
If it is now confirmed that these 4K/25p XAVC-S files from either a Sony AX53 or ZV-1 are causing problems on several different PCs, could the Vegas team take a closer look at them?
https://www.dropbox.com/t/f2qXjOmm9lERhTzd

https://www.dropbox.com/t/50enXkDSF4SgaYD1

andyrpsmith wrote on 11/3/2020, 3:44 PM

Yes it would make sense for Vegas team to look into this if possible.

(Intel 3rd gen i5@4.1GHz, 32GB RAM, SSD, 1080Ti GPU, Windows 10) Not now used with Vegas.

13th gen i913900K - water cooled, 96GB RAM, 4TB M2 drive, 4TB games SSD, 2TB video SSD, GPU RTX 4080 Super, Windows 11 pro

RogerS wrote on 11/3/2020, 11:37 PM

I wonder if this is 4K25p issue. That's not a format I ever work with, so I wouldn't have seen problems until now.

I haven't tested 373 much, though, so I'll do more with my regular Sony 4K24p files and see if I still get errors.

FWIW, I used best/full, so4compound is on, GPU is NVIDIA 1050, file i/o is auto (Intel HD 630), dynamic ram=200MB.

Custom PC (2022) Intel i5-13600K with UHD 770 iGPU with latest driver, MSI z690 Tomahawk motherboard, 64GB Corsair DDR5 5200 ram, NVIDIA 2080 Super (8GB) with latest studio driver, 2TB Hynix P41 SSD and 2TB Samsung 980 Pro cache drive, Windows 11 Pro 64 bit

Dell XPS 15 laptop (2017) 32GB ram, NVIDIA 1050 (4GB) with latest studio driver, Intel i7-7700HQ with Intel 630 iGPU (latest available driver), dual internal SSD (1TB; 1TB), Windows 10 64 bit

VEGAS Pro 19.651
VEGAS Pro 20.411
VEGAS Pro 21.208
VEGAS Pro 22.93

Try the
VEGAS 4K "sample project" benchmark (works with VP 16+): https://forms.gle/ypyrrbUghEiaf2aC7
VEGAS Pro 20 "Ad" benchmark (works with VP 20+): https://forms.gle/eErJTR87K2bbJc4Q7

RogerS wrote on 11/4/2020, 1:18 AM

Your laptop seems better for cooling than mine, but if you notice CPU speeds dropping dramatically while it's still doing work, consider installing this free program and looking up a guide for how to configure it.

@RogerS
I don't have a laptop, but a desktop, I haven't noticed any heat problems so far - has very good ventilation - because the freezing occurs even during "normal operation" - without the processor performance or the GPU coming close to a limit.
I'm glad nothing bad happened to your laptop.

I don't think its anything to do with heat.

In my case I think the heat may be a symptom of something going wrong with Vegas- not the problem itself. I normally use 4K24p clips and haven't had bad throttling, the Intel GPU at 100% and then a memory leak with soaring ram usage. Will do some more testing with my usual files to see if this is an issue with recent builds of VP 18 or these particular Sony files or 25p in general.

Custom PC (2022) Intel i5-13600K with UHD 770 iGPU with latest driver, MSI z690 Tomahawk motherboard, 64GB Corsair DDR5 5200 ram, NVIDIA 2080 Super (8GB) with latest studio driver, 2TB Hynix P41 SSD and 2TB Samsung 980 Pro cache drive, Windows 11 Pro 64 bit

Dell XPS 15 laptop (2017) 32GB ram, NVIDIA 1050 (4GB) with latest studio driver, Intel i7-7700HQ with Intel 630 iGPU (latest available driver), dual internal SSD (1TB; 1TB), Windows 10 64 bit

VEGAS Pro 19.651
VEGAS Pro 20.411
VEGAS Pro 21.208
VEGAS Pro 22.93

Try the
VEGAS 4K "sample project" benchmark (works with VP 16+): https://forms.gle/ypyrrbUghEiaf2aC7
VEGAS Pro 20 "Ad" benchmark (works with VP 20+): https://forms.gle/eErJTR87K2bbJc4Q7

VEGASHeman wrote on 11/4/2020, 9:14 AM

We downloaded the project and sample clips (C0060.MP4, plus the other three) and tried both the files individually, and the project on a range of machines (from i7-6700 to i9-900) using b373 and default preferences (so so4compoundplug was enabled for AVC decoding, and using the Intel QSV decoder). We could not reproduce either the freeze or a crash. This was using both the latest Intel drivers (27.20.100.8853), and an older set (26.20.100.7642). The project will exhibit slower playback on certain machines on account of using some of the more intensive FX, such as Color Grading - removing those brings the speed back up to full frame rate. We will continue to try and reproduce the problem, but we would appreciate any more information to help us in this matter.

andyrpsmith wrote on 11/4/2020, 11:00 AM

We downloaded the project and sample clips (C0060.MP4, plus the other three) and tried both the files individually, and the project on a range of machines (from i7-6700 to i9-900) using b373 and default preferences (so so4compoundplug was enabled for AVC decoding, and using the Intel QSV decoder). We could not reproduce either the freeze or a crash. This was using both the latest Intel drivers (27.20.100.8853), and an older set (26.20.100.7642). The project will exhibit slower playback on certain machines on account of using some of the more intensive FX, such as Color Grading - removing those brings the speed back up to full frame rate. We will continue to try and reproduce the problem, but we would appreciate any more information to help us in this matter.

As can be seen above I had some issues when first loading these clips, some lag and difficulty in dragging the ends to shorten the clip length. However I was able to overlap, do levels filters, stabilize - all OK. I saved a project and played about with the clips for a while all working OK. I then clicked on pan/crop and had a freeze. Re-launched V18 and all was well for a while. I then changed the preview while playing from best quarter to best full and it played for a few sec and then froze. Re-launched V18 and all was well, I can change all preview settings while playing all OK no freeze. I have the project open all day and cannot get it to freeze again, it moves snappy along no lag or any problem. I have found this with a number of projects - new clips may freeze randomly and then over a few hours of using V18 settles down and is OK.

Also I sent some of my clips from my Sony AX100 XAVC-S 4K 25p, these have been working really well in my holiday project for last few weeks no freezes at all yet Walter had these freeze on his system after a few minutes. Happy to provide some clips if this would help?

Last changed by andyrpsmith on 11/4/2020, 11:05 AM, changed a total of 3 times.

(Intel 3rd gen i5@4.1GHz, 32GB RAM, SSD, 1080Ti GPU, Windows 10) Not now used with Vegas.

13th gen i913900K - water cooled, 96GB RAM, 4TB M2 drive, 4TB games SSD, 2TB video SSD, GPU RTX 4080 Super, Windows 11 pro

RogerS wrote on 11/4/2020, 11:20 AM

Update: I went back to my regular 24p Sony AVC footage and after putting an hour so of 4K clips on the timeline, adding a LUT, playing back at best/full and trimming, skipping around while playing, couldn't trigger freezes or crashes with 373. I was able to get the laptop to throttle due to heat, but after quite a long time playing back files, so that doesn't seem specific to Walter's files.

I tried Walter's files again skipping around while playing back at best/full and shortening clips during playback as before. I didn't get any crashes for ~30 min. After the laptop started power throttling, trying to play different clips resulted in a freeze (not responding). So for me, I think issues are likely temperature related and perhaps not due to the file type or 25p. Hopefully others can help narrow it down.

Custom PC (2022) Intel i5-13600K with UHD 770 iGPU with latest driver, MSI z690 Tomahawk motherboard, 64GB Corsair DDR5 5200 ram, NVIDIA 2080 Super (8GB) with latest studio driver, 2TB Hynix P41 SSD and 2TB Samsung 980 Pro cache drive, Windows 11 Pro 64 bit

Dell XPS 15 laptop (2017) 32GB ram, NVIDIA 1050 (4GB) with latest studio driver, Intel i7-7700HQ with Intel 630 iGPU (latest available driver), dual internal SSD (1TB; 1TB), Windows 10 64 bit

VEGAS Pro 19.651
VEGAS Pro 20.411
VEGAS Pro 21.208
VEGAS Pro 22.93

Try the
VEGAS 4K "sample project" benchmark (works with VP 16+): https://forms.gle/ypyrrbUghEiaf2aC7
VEGAS Pro 20 "Ad" benchmark (works with VP 20+): https://forms.gle/eErJTR87K2bbJc4Q7

andyrpsmith wrote on 11/4/2020, 11:29 AM

Update: I went back to my regular 24p Sony AVC footage and after putting an hour so of 4K clips on the timeline, adding a LUT, playing back at best/full and trimming, skipping around while playing, couldn't trigger freezes or crashes with 373. I was able to get the laptop to throttle due to heat, but after quite a long time playing back files, so that doesn't seem specific to Walter's files.

I tried Walter's files again skipping around while playing back at best/full and shortening clips during playback as before. I didn't get any crashes for ~30 min. After the laptop started power throttling, trying to play different clips resulted in a freeze (not responding). So for me, I think issues are likely temperature related and perhaps not due to the file type or 25p. Hopefully others can help narrow it down.

Are you using CPU-Z & GPU-Z to monitor temps? I use GPU-Z quite a lot to see what my GPU gets to in some game bench marks. Normally never above 70C for GPU.

(Intel 3rd gen i5@4.1GHz, 32GB RAM, SSD, 1080Ti GPU, Windows 10) Not now used with Vegas.

13th gen i913900K - water cooled, 96GB RAM, 4TB M2 drive, 4TB games SSD, 2TB video SSD, GPU RTX 4080 Super, Windows 11 pro

walter-i. wrote on 11/4/2020, 11:44 AM

We downloaded the project and sample clips (C0060.MP4, plus the other three) and tried both the files individually, and the project on a range of machines (from i7-6700 to i9-900) using b373 and default preferences (so so4compoundplug was enabled for AVC decoding, and using the Intel QSV decoder). We could not reproduce either the freeze or a crash. This was using both the latest Intel drivers (27.20.100.8853), and an older set (26.20.100.7642). The project will exhibit slower playback on certain machines on account of using some of the more intensive FX, such as Color Grading - removing those brings the speed back up to full frame rate. We will continue to try and reproduce the problem, but we would appreciate any more information to help us in this matter.


@VEGASHeman

I recorded the RogerS project with my video files using OBS.
At the beginning I showed the Task Manager with the resource monitor, then an overview of processes, performance, app history, etc.
After that the project was started with a loop and let it run through - after all, I used the Shuttle Pro V2 to scroll back and forth - until Vegas Pro was frozen.
Unfortunately, no crash report could be sent.

Howard-Vigorita wrote on 11/4/2020, 1:25 PM

@walter-i. Suggest you try setting the Nvidia control panel to allow use of Integrated Graphics if you want to use the Intel 630 for decoding. It can be done globally or just for Vegas. Otherwise the Nvidia driver may try to intercept Vegas' attempt to use the Intel igpu. If you see better performance not using the Intel igpu at all, I think that's what might be happening. Another possibility is plugging your monitor into the hdmi-port on your motherboard rather than the video card... I think that also disables the Nvidia driver's ability to interfere. I've had good success with the Intel driver Vegas 18 points to for driver updates. But if in doubt, you can always do a clean uninstall with ddu followed by a fresh install of the official driver from the Asus support page for your motherboard.