Vegas Pro 19 crashing and corrupting files

Winstead-BarnesJr wrote on 10/21/2021, 8:18 AM

Unfortunately Im at the brink of giving up on Vegas. I was working perfectly fine before I upgraded to 19. Now it crashes and corrupts the files so that I can no longer work on my projects. This is a nightmare come true. I have asked for help and have not received any information from Vegas to resolve this issue. Here are my specs: Please help.

1) VEGAS Version & Build

Version 19.0 (Build 381)

2) Windows 10 Home

Version 21H1

Installed on ‎10/‎15/‎2020

OS build 19043.1288

Experience Windows Feature Experience Pack 120.2212.3920.0

3) Canon 6D mark i

4)Destination: Internet

5) General Media Info

Complete name : W:\WINSTEAD Studios CONTINUED\Santos Lara\PhotoShoot Commercial 7\Footage\MVI_9084.MOV

Format : MPEG-4

Format profile : QuickTime

Codec ID : qt 2007.09 (qt /CAEP)

File size : 111 MiB

Duration : 19 s 353 ms

Overall bit rate mode : Variable

Overall bit rate : 48.1 Mb/s

Encoded date : UTC 2021-04-28 07:54:54

Tagged date : UTC 2021-04-28 07:54:54

com.apple.quicktime.make : Canon

com.apple.quicktime.model : Canon EOS 6D

com.apple.quicktime.rating.user : 0.000

com.apple.quicktime.author : WINSTEAD Studios

Video

ID : 1

Format : AVC

Format/Info : Advanced Video Codec

Format profile : High@L5.1

Format settings : 1 Ref Frames

Format settings, CABAC : No

Format settings, Reference frames : 1 frame

Format settings, GOP : N=1

Codec ID : avc1

Codec ID/Info : Advanced Video Coding

Duration : 19 s 353 ms

Bit rate mode : Variable

Bit rate : 46.5 Mb/s

Width : 1 920 pixels

Height : 1 080 pixels

Display aspect ratio : 16:9

Frame rate mode : Constant

Frame rate : 23.976 (24000/1001) FPS

Color space : YUV

Chroma subsampling : 4:2:0

Bit depth : 8 bits

Scan type : Progressive

Bits/(Pixel*Frame) : 0.936

Stream size : 107 MiB (97%)

Language : English

Encoded date : UTC 2021-04-28 07:54:54

Tagged date : UTC 2021-04-28 07:54:54

Color range : Full

Color primaries : BT.709

Transfer characteristics : BT.709

Matrix coefficients : BT.709

Codec configuration box : avcC

Audio

ID : 2

Format : PCM

Format settings : Little / Signed

Codec ID : sowt

Duration : 19 s 353 ms

Bit rate mode : Constant

Bit rate : 1 536 kb/s

Channel(s) : 2 channels

Channel layout : L R

Sampling rate : 48.0 kHz

Bit depth : 16 bits

Stream size : 3.54 MiB (3%)

Language : English

Encoded date : UTC 2021-04-28 07:54:54

Tagged date : UTC 2021-04-28 07:54:54

Other

ID : 3

Type : Time code

Format : QuickTime TC

Duration : 19 s 353 ms

Bit rate mode : Constant

Frame rate : 23.976 (24000/1001) FPS

Time code of first frame : 03:01:19:19

Time code, striped : Yes

Language : English

Encoded date : UTC 2021-04-28 07:54:54

Tagged date : UTC 2021-04-28 07:54:54

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Comments

Former user wrote on 11/2/2021, 4:17 AM

@j-v Sir. All the source files are categorized in folders. (Audio, footage, fxs, etc). Im not new to editing.

Pretend you're us, having downloaded your project from Google drive, try opening your.veg project files. Most of your media isn't there, including the quicktime files which I think is your main complaint

Winstead-BarnesJr wrote on 11/2/2021, 4:30 AM

@RogerS The footage is being uploaded now. It is about 20 gbs. I deleted the plugin once I received the error. After deleting this error, it was followed by more plug in errors. I contacted Boris and they said it was a Vegas issue... So the circle begins. I always use markers. without any glitches or issues. The program began crashing when I copied pasted, or control + z to undo. I was already rendering, so I was not using anymore markers. Those are created in the beginning of my process. Yes you can open the projects but they don't work. There are glitches every where with the lines, nothing functions and you cannot see any of the film. I have tried copying and pasting the projects into new vegas projects and the glitch gets pasted with it as well...

Winstead-BarnesJr wrote on 11/2/2021, 4:31 AM

@Former userThe footage is being uploaded now. It is about 20 gbs. I don't have any quicktime files because everything was shot with my canon 6D in 1080 24fps

RogerS wrote on 11/2/2021, 5:21 AM

Honestly, that's too much- I can't download 20GB. Can you create a simpler project or subproject (just 30 sec. of this project and delete the rest) and include whatever audio and video and graphics you use and see if it corrupts.

Some of your corrupted projects freeze my Vegas but the one I mentioned actually was fine. No glitches, no lines. (Of course there is no footage though, so who knows).

Winstead-BarnesJr wrote on 11/2/2021, 7:17 AM

@RogerS The files in the corrupted folder are the files that are crashing. There are no simpler projects because these files are all variations from an original that was and is not corrupt. I have not been able to work on any other projects after this... This is it. Everything is in the folder. I cannot copy and paste any of these into new projects because some how the "glitch" blue screen , blue lines everywhere" is also copied and pasted... Vegas 17 is now crashing as well. I have no idea at this point but going with alternative software.

Winstead-BarnesJr wrote on 11/2/2021, 7:18 AM

@Former user Everything is there.

RogerS wrote on 11/2/2021, 7:18 AM

Okay, so if I download the footage and stills folder it will have all the files?

Winstead-BarnesJr wrote on 11/2/2021, 7:19 AM

This issue is not unique to me. Others have this problem as well , but yet there is no concrete solution.

Winstead-BarnesJr wrote on 11/2/2021, 7:28 AM

@RogerS Yes Everything should be there. I have not used any stills in this project. That is just a template folder for my organization and flow.

RogerS wrote on 11/2/2021, 7:31 AM

I'll try to download... this might take a while. If you are in contact with support I suggest also sharing this link to the Google Drive with them so they can see the corrupted projects, too.

Winstead-BarnesJr wrote on 11/2/2021, 8:01 AM

@RogerS Ok thank you. I have made 5 support tickets and have not had any response. That was weeks ago and the sites states 4-5 days….

walter-i. wrote on 11/2/2021, 8:15 AM

I have made 5 support tickets and have not had any response. That was weeks ago and the sites states 4-5 days….

Have you checked your spam folder? - this is unusual!

Winstead-BarnesJr wrote on 11/2/2021, 8:36 AM

@walter-i. Yes Sir

RogerS wrote on 11/2/2021, 10:45 AM

There still seem to be many missing files. I don't know if they are used in your video or not but the png and others aren't here. They are all in various folders on your external drive. It's going to be difficult to find the files even if they were here as it's unclear what folder they are in and the folder/file names you have are long so we can only see part.

To share files you really want to copy everything to one place first and make sure Vegas can find them, then zip it up. Here I have to specify replacement files for everything and that's not reasonable (esp. when many are missing).

It might work better to go to export an archive and exclude unused files.

The Canon 6D files on the timeline worked fine. I did HD 24p and then added the 60fps footage at project framerate. I copied and pasted them while playing, undid edits, and didn't get it to crash. Of course I don't have Sapphire and didn't do any Fx.

walter-i. wrote on 11/2/2021, 10:56 AM

@Winstead-BarnesJr
Do you have an acquaintance who is more familiar with PC things and can support you in providing the right information?
@RogerS is trying very hard, but I think he is not getting the right information from you:

j-v wrote on 11/2/2021, 11:07 AM

Guys, he is not a beginner!!!!!!!

@j-v Sir. All the source files are categorized in folders. (Audio, footage, fxs, etc). Im not new to editing.

Winstead-BarnesJr wrote on 11/2/2021, 11:13 AM

@j-v I thought this issue was beneath your skill grade buddy.

j-v wrote on 11/2/2021, 11:42 AM

No, I thought I 'd said something else

@Winstead-BarnesJr
So I have to be lucky to find VPro 19 the best there is in the last years.
Sadly for you, you or your hardware have other experiences.
I'm out on this, your, problem Good luck further as an experienced video editor.

Winstead-BarnesJr wrote on 11/2/2021, 11:47 AM

@RogerS The only thing missing are the fxs. the one png used is not necessary. Question. When you open the corrupted files, are you seeing the blue screen and lines. I am going to show you exactly what I get. The folder file names are Audio, Behind The Scenes, Corrupted Projects, Effects, Footage, GFX, Stills, Baxs, SFks. I am not sure by what you mean long. All the corrupted VEGs are in the Corrupted Projects folder. Everything is within this Entire. Anything missing is not essential because it has been deleted or is not used. The files are all variations of the same file but at various saving points because of the corruption. Tell me what you see when you open (Santos Lara Commercial 8 Interview 1 minute D updated) This is what I see.