Vegas Pro 19 crashing and corrupting files

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Winstead-BarnesJr wrote on 10/21/2021, 10:41 AM

Latest error codes:

 

Extra Information
   File:                C:\Users\enigm\AppData\Local\VEGAS Pro\19.0\fileio_x64.log
   File:                C:\Users\enigm\AppData\Local\MAGIX\FileIO\1.0\So4HardwareDetectionError.log
   File:                C:\Users\enigm\AppData\Local\MAGIX\FileIO\1.0\So4HardwareDetectionOutput.xml
   File:                C:\Users\enigm\AppData\Local\VEGAS Pro\19.0\dx_video_grovel_x64.log
   File:                C:\Users\enigm\AppData\Local\VEGAS Pro\19.0\svfx_video_grovel_x64.log
   File:                C:\Users\enigm\AppData\Local\VEGAS Pro\19.0\svfx_Ofx1_1_plugin_x64-'de.magix_Colorization' (0, Multiple Contexts).log
   File:                C:\Users\enigm\AppData\Local\VEGAS Pro\19.0\svfx_Ofx1_1_plugin_x64-'de.magix_Colorization' (0, Filter).log
   File:                C:\Users\enigm\AppData\Local\VEGAS Pro\19.0\svfx_Ofx1_1_plugin_x64-'de.magix_StyleTransfer' (1, Multiple Contexts).log
   File:                C:\Users\enigm\AppData\Local\VEGAS Pro\19.0\svfx_Ofx1_1_plugin_x64-'de.magix_StyleTransfer' (1, Filter).log
   File:                C:\Users\enigm\AppData\Local\VEGAS Pro\19.0\svfx_Ofx1_1_plugin_x64-'de.magix_Upscale' (2, Multiple Contexts).log
   File:                C:\Users\enigm\AppData\Local\VEGAS Pro\19.0\svfx_Ofx1_1_plugin_x64-'de.magix_Upscale' (2, Filter).log
   File:                C:\Users\enigm\AppData\Local\VEGAS Pro\19.0\ocio_x64.log
   File:                C:\Users\enigm\AppData\Local\VEGAS Pro\19.0\dx_grovel_x64.log
   File:                C:\Users\enigm\AppData\Local\VEGAS Pro\19.0\vst_grovel.log
   File:                C:\Users\enigm\AppData\Local\VEGAS Pro\19.0\vegas_script_x64.log
   File:                C:\Users\enigm\AppData\Local\VEGAS Pro\19.0\gpu_video_x64.log
   File:                C:\Users\enigm\AppData\Local\VEGAS Pro\19.0\00000007.restored.veg

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 19.0 (Build 381)

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 19.0\vegas190.exe
   Process Version:     Version 19.0 (Build 381)
   Process Description: VEGAS Pro
   Process Image Date:  2021-09-24 (Fri Sep 24) 08:07:14

Winstead-BarnesJr wrote on 10/21/2021, 10:46 AM


 

I dont understand what you mean by studio version

Winstead-BarnesJr wrote on 10/21/2021, 10:49 AM

I dont understand my graphics driver is NVIDIA GeForce 940M is up to date Online and System Version

 

walter-i. wrote on 10/21/2021, 10:54 AM


 

I dont understand what you mean by studio version

Here you can select the Studio driver instead of the Game-Ready driver.

vkmast wrote on 10/21/2021, 11:00 AM

Bruggeling wrote on 10/21/2021, 11:45 AM

Looking at your screenshot : you have a lot of applications running at the same time. Word, Excel, Chrome are all memory hungry. I don't see how much memory you have, 32 Gbyte is the minimum for 4K editing, so before you start editing : close all other applications (I even shut down internet connection when I edit)

You are working on an underpowered laptop. The Intel HD graphics 5500 dates from 2015 and is really not cut out for such work. It is part of the Broadwell CPU line, such as the i3-5005U / i3-5010U, i5-5200U / 5300U, and i7-5500U / 5600U. These chips are used in numerous mainstream, thin-and-light, and business-class laptops, which are primarily designed with everyday home and office computing in mind, rather than high-performance for demanding games and other intensive tasks.

To edit 4k video you really need better equipment.

Main cameras Panasonic S5, still using some FZ1000

Windows 11
Processor AMD Ryzen 7 3700X 8-Core Processor 4.20 GHz
GPU NVidia Geforce RTX 2070 super
RAM 32,0 GB

Main disk M2 2 Terabyte, other disks SSD on SATA, some on USB.

Winstead-BarnesJr wrote on 10/21/2021, 11:48 AM


 

there is no other option

Winstead-BarnesJr wrote on 10/21/2021, 11:55 AM

@Bruggeling Hi. I have not had any issues with editing before this update. Ive had even photoshop open while editing. This new roll out is causing crashes and corruption of projects... nothing was wrong until the 19 roll out. Now I cannot go back to 17 with the projects I have already created....

Winstead-BarnesJr wrote on 10/21/2021, 11:56 AM

@Bruggeling Also I do not shoot in 4K. I shoot in 1080..

Bruggeling wrote on 10/21/2021, 12:13 PM

I am a software developer myself, and we tend to work on state-of-the-art machines. The problems become only visible when the software is distributed and executed on basic pcs. The users always demand more functionality, which often requires more memory, faster processors...

It is impossible to test software on all kind of machines, unless you have the resources of Microsoft, and even then...

The best thing you can do if you don't want to spend money on a new pc is to look to expand your memory to 32 GByte, that will solve a lot of frustration.

Main cameras Panasonic S5, still using some FZ1000

Windows 11
Processor AMD Ryzen 7 3700X 8-Core Processor 4.20 GHz
GPU NVidia Geforce RTX 2070 super
RAM 32,0 GB

Main disk M2 2 Terabyte, other disks SSD on SATA, some on USB.

Winstead-BarnesJr wrote on 10/21/2021, 12:18 PM

@vkmast From what I understand, the graphics driver is up to date. I have checked in the system and online. They are matching. The crash comes when I shortcut undo, copy , and paste. This did not happen before.

Winstead-BarnesJr wrote on 10/21/2021, 12:21 PM

@Bruggeling I have edited with Vegas for years and atleast 3 on the pc with no issues until the rollout. no issues with 17. I don't feel buying another PC is the issue, but please elaborate. Every other program I have functions normally... I don't feel Vegas is a demanding program like Final Cut or Premiere

Winstead-BarnesJr wrote on 10/21/2021, 12:22 PM

Im just looking for the solution. ASAP

vkmast wrote on 10/21/2021, 12:44 PM

@Winstead-BarnesJr wrote

From what I understand, the graphics driver is up to date. 

So it seems and no Studio driver available.

I suspect @Bruggeling may be right.

Bruggeling wrote on 10/21/2021, 1:11 PM

I don't feel Vegas is a demanding program like Final Cut or Premiere

Nothing to do with feelings. All professional edting software is VERY demanding. Now you are struggling to edit, but rendering will take even more resources.

When you are in the timeline, the PC has to "play" a movie, only there is no movie yet, it has to combine all the events on different tracks, look at all the included fx, and put that all together to give you the ilusion of your final result, not to mention that it also changes the format on the fly to fit in the preview window.

Main cameras Panasonic S5, still using some FZ1000

Windows 11
Processor AMD Ryzen 7 3700X 8-Core Processor 4.20 GHz
GPU NVidia Geforce RTX 2070 super
RAM 32,0 GB

Main disk M2 2 Terabyte, other disks SSD on SATA, some on USB.

j-v wrote on 10/21/2021, 1:11 PM

Im just looking for the solution. ASAP

Then start a complete new project with only one or two of your sourcefiles, that if you wish you can edit some way and after that render that to your desired outcom and tell us the results.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 23H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 561.09 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2127
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 561.09 and Intel UHD Graphics 630 with driver 31.0.101.2127
Vegas software: VP 10 to 21 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Winstead-BarnesJr wrote on 10/21/2021, 3:25 PM

@Bruggeling ok. why have I not had any issues until the 19 rollout? Ive been editing this way with no issues. None. No bugs, no crashing. NO glitches or corruption. The space on my drives have not changed. The only unstable factor has been this update?

Winstead-BarnesJr wrote on 10/21/2021, 3:28 PM

@j-v I do not have issues with renders. My issues are the programs unstable functions. When I copy and paste, it crashes, when I undo with control z, it crashes and then corrupts. I have NO problems rendering or even applying and playing effects. None. It is just unstable. I have made a ton of edits this year. with NO problems. same system. same old functions. Same ol cpu. no issues.

walter-i. wrote on 10/21/2021, 3:33 PM

If you do not feel sufficiently well advised here, you are also free to contact Magix support.

My impression is that the software has developed enormously since Vegas Pro 17, but your laptop has stood still.

Winstead-BarnesJr wrote on 10/21/2021, 4:30 PM

Thanks

RogerS wrote on 10/21/2021, 9:28 PM

A couple of comments- there are no Studio drivers for that generation of NVIDIA cards, but that's not a problem. The driver you are using should be fine.

I don't see a lack of ram as a major issue- I edited 4K with 8GB of system ram for years in Vegas. Of course I didn't run ram-heavy applications like Photoshop at the same time I used Vegas.

The Intel iGPU may be more of an issue- non-supported ones can cause crashes in Vegas. I couldn't read the file i/o screenshot but try changing the decoder to none or NVIDIA if it's on Intel and see if there are crashes.

That's good you could complete the render of the benchmarking project. That suggests that there is an issue with the combination of hardware, Fx or media you are using. Now it's time to try to narrow down what you are doing when the crash occurs.

Custom PC (2022) Intel i5-13600K with UHD 770 iGPU with latest driver, MSI z690 Tomahawk motherboard, 64GB Corsair DDR5 5200 ram, NVIDIA 2080 Super (8GB) with latest studio driver, 2TB Hynix P41 SSD and 2TB Samsung 980 Pro cache drive, Windows 11 Pro 64 bit

ASUS Zenbook Intel i9-13900H with Intel graphics iGPU with latest ASUS driver, NVIDIA 4060 (8GB) with latest studio driver, 48GB system ram, Windows 11 Home, 1TB Samsung SSD.

VEGAS Pro 21.208
VEGAS Pro 22.122

Try the
VEGAS 4K "sample project" benchmark (works with VP 16+): https://forms.gle/ypyrrbUghEiaf2aC7
VEGAS Pro 20 "Ad" benchmark (works with VP 20+): https://forms.gle/eErJTR87K2bbJc4Q7

Winstead-BarnesJr wrote on 10/22/2021, 7:30 AM

@RogerS Thank You. It crashes when I copy and paste. It crashes and corrupts the project when I undo (control + z)

RogerS wrote on 10/22/2021, 7:44 AM

Please confirm what fixes you tried. What is file i/o decoding set to?

Can you replicate crashes in the sample benchmarking project as well?

 

Custom PC (2022) Intel i5-13600K with UHD 770 iGPU with latest driver, MSI z690 Tomahawk motherboard, 64GB Corsair DDR5 5200 ram, NVIDIA 2080 Super (8GB) with latest studio driver, 2TB Hynix P41 SSD and 2TB Samsung 980 Pro cache drive, Windows 11 Pro 64 bit

ASUS Zenbook Intel i9-13900H with Intel graphics iGPU with latest ASUS driver, NVIDIA 4060 (8GB) with latest studio driver, 48GB system ram, Windows 11 Home, 1TB Samsung SSD.

VEGAS Pro 21.208
VEGAS Pro 22.122

Try the
VEGAS 4K "sample project" benchmark (works with VP 16+): https://forms.gle/ypyrrbUghEiaf2aC7
VEGAS Pro 20 "Ad" benchmark (works with VP 20+): https://forms.gle/eErJTR87K2bbJc4Q7

Winstead-BarnesJr wrote on 10/22/2021, 8:06 AM

@RogerS