Comments

j-v wrote on 7/2/2021, 1:12 PM

Take a look

I did and it looks your driverversion is not the right one, but I can't help you, if needed, because I know nothing about those of you.

 

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georgiaguy wrote on 7/4/2021, 6:12 AM

Anyone.... Bueller...

Dexcon wrote on 7/4/2021, 6:44 AM

The crash report states that the fault module lies with the AMD driver, but its hard to believe that this would be the cause across 4 different computers. But the crash report in Extra Information has 3 references to '... _grovel_64'. Grovel_64 has appeared on the forum as a problem for some years and has been associated with crashes but as I recall there has been no 'magic bullet' answer. Maybe use the forum's search field using the keyword 'grovel' to look at the suggestions provided over the years. Many posts/comments relate to Vegas Pro but many issues would apply equally to VMS, but then, I don't know if VMS has a File I/O tab in Preferences. Just one post/comment re grovel and VMS from about 13 months ago is: https://www.vegascreativesoftware.info/us/forum/movie-studio-platinum-crashes-when-i-try-to-import-an-mp4-file--121094/

If you need to get back to the forum about this, it would be of great assistance to provide way more information about your current computer and media as per https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

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Musicvid wrote on 7/4/2021, 8:42 AM

Upate your graphics drivers.

georgiaguy wrote on 7/4/2021, 9:40 AM

Upate your graphics drivers.

I am... but it's important to note that the same issue has been going on for years. Brand new PCs out of the box, freshly updated, etc. When making a 15 minute video it's not uncommon to have 20 crashes. i.e. "MSP has stopped working"

Musicvid wrote on 7/4/2021, 6:03 PM

We have seen your previous posts. It's hard to trace down an anecdote.

In this post, we can talk about your current issue, with your current version, current system, current drivers, current source, current output, and current documentation -- only.

Going forward, following these guidelines will help you immensely in getting responses to your questions, although I think I recall it having been mentioned previously:

https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/