Audio only when trying to import H265

TehItOut wrote on 5/1/2020, 11:01 AM

Oddly I cannot seem to import a H265 video in Vegas 17 Pro. It imports perfectly in Resolve. Any ideas?

Media Info:

Format : MPEG-4
Format profile : Base Media
Codec ID : iso4 (mp42/avc1)
File size : 86.6 MiB
Duration : 24 s 500 ms
Overall bit rate : 29.7 Mb/s
Encoded date : UTC 2020-05-01 13:59:58
Tagged date : UTC 2020-05-01 13:59:58

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main@L6.2@Main
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Duration : 24 s 500 ms
Bit rate : 29.5 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 30.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Bits/(Pixel*Frame) : 0.119
Stream size : 86.2 MiB (100%)
Encoded date : UTC 2020-05-01 13:59:58
Tagged date : UTC 2020-05-01 13:59:58
Color range : Full
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : hvcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 24 s 500 ms
Source duration : 24 s 533 ms
Bit rate mode : Constant
Bit rate : 128 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 383 KiB (0%)
Source stream size : 384 KiB (0%)
Encoded date : UTC 2020-05-01 13:59:58
Tagged date : UTC 2020-05-01 13:59:58

Comments

Musicvid wrote on 5/1/2020, 11:07 AM

It looks fine.

Can you upload a short actual sample to Drive or Dropbox?

TehItOut wrote on 5/1/2020, 11:15 AM

Here is a quick mic test I did.

https://drive.google.com/open?id=1NnFj-zSBg_UVJxB8-Mvh0U3DfjClzhGB

Thank you

j-v wrote on 5/1/2020, 11:23 AM

Nothing wrong with that file. It plays fine on my laptop. I think you have to reset your program.

TehItOut wrote on 5/1/2020, 11:27 AM

Thank you but I have only just installed it. However I have now tried a full reset and it has not helped.

j-v wrote on 5/1/2020, 11:30 AM

I have not allowed the QT in the deprec. Options, but maybe you can try it.

In my VP16 only the audio goes to the timeline when I add this file

TehItOut wrote on 5/1/2020, 12:04 PM

I do not have QT selected either, Thank you.

TehItOut wrote on 5/1/2020, 12:06 PM

This is how it looks in mine

j-v wrote on 5/1/2020, 12:17 PM

That's the same as I see in 16 while in 17....

TehItOut wrote on 5/1/2020, 12:22 PM

I have even tried with elevated privileges and nothing

j-v wrote on 5/1/2020, 12:26 PM

Difference at me is in 16 the compound plug is used ( only the audio part), but in 17 the so4compound plg is used for video and audio.

TehItOut wrote on 5/1/2020, 12:34 PM

This is how mine looks. Oddly there is no Video stream. So it seems I need to get it to use that plug in instead. Next is how.

j-v wrote on 5/1/2020, 12:54 PM

I hope for you that others come with suggestions I should not know.

TehItOut wrote on 5/1/2020, 12:55 PM

Thank you very much for your help. I have also submitted a support ticket with the info you have supplied.

j-v wrote on 5/1/2020, 1:04 PM

To be sure you are able to use that plugin : What is your setting at this?

You can enter that option by with hold shift click the preference option and type in the searchbar: so4

TehItOut wrote on 5/1/2020, 1:08 PM

Dam. I fixed it :D

All it was was a simple setting.

Options / preferences / File I/O / Hardware decoder to use set to = NVIDIA NVDEC

Now I have no playback. I'll update asap

Update. I did another reset and repeated the above and now it is all working (fingers crossed)

Thanks everyone. Learned something new today thanks to you all.

j-v wrote on 5/1/2020, 1:19 PM

Good catch. 👍 Also with me my first install sets there the wrong GPU, I told already the developpers. The best driverversion you can use is the Nvidia Studio driver nr. 442.92, do a clean install of that driver.