I bought Vegas Pro about 2 years ago. I have since paid for various upgrades and still haven't been able to use the software I paid for.
I created a very simple video project. 3 video tracks. Track 1 using Vegas Titles & Text (about :09 length), Track 2 using Vegas Titles & Text (about :09 length) and Track 3 using Vegas Noise for some clouds (about :20 length)
That's it.
The Titles have a little animation in them, but nothing I would even come close to calling taxing on the system. Each Time I preview it, when it comes to the titles, the frame rates drop to about 5fps.
I went through the whole list of things to check, yes I can build a preview each time, but this isn't a working production solution. After all, this isn't that complicated of a video file.
I posted this issue to the forum last year with no real solution.
I opened a case with Magix Support. The idea they had was to reinstall using admin profile. I bought a new computer, no luck. I spent several days with Dell support to go over all the settings, hardware and drivers. Everything was good. I bought an SSD drive, swapped video cards, no luck. Finally they recommended I reinstall the OS to try. I did and reinstalled Vegas using admin profile. No luck
I contacted Magix support again and I'm getting the worst response times from them. I maybe hear something about every 3-4 weeks. I get a line or two from them, respond and back to long waits.
The last response was to try their latest update. I tried and still no changes. I was hoping vegas support might even recommend a screen share to look at things, but I get the feeling that Magix support isn't the least bit interested in supporting their software.
I even asked for them to just refund the money spent into their product so I can invest into Adobe instead and they wouldn't have to worry about my problems. Nothing. Anybody have any other ideas?
Is it too much to ask for? I just want to edit my videos.