I can't even get a mp4 file into Studio 17 !!! All I need do is to touch the file and it crashes. There has GOT to be a bug of some kind.

You have to give that information out of the program Vegas. Rightclick on the file where it is and aske for the MediaINfo if you have installed that free app.

You click on the file Icon and it crashes?

Yes, I just click on the icon, crash!!

Well, I doubt you have selected Vegas as your default application, so it must have to do with the file and player.

Post your file properties, system info, and upload if you can, and someone can try to help.

I have actually done that several times after a crash from the program. I include my email etc I have never gotten any help from Vegas.

Roger, you are welcome to post the information requested here, in this thread, in the hopes one of your peers will be able to help. If you'd rather not, that's OK too, but neither we nor technical support can provide assistance without the minimum information. Thanks for understanding.

https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

xtra Information
   File:                C:\Users\Owner\AppData\Local\Movie Studio Platinum\17.0\fileio_x64.log
   File:                C:\Users\Owner\AppData\Local\Movie Studio Platinum\17.0\dx_video_grovel_x64.log
   File:                C:\Users\Owner\AppData\Local\Movie Studio Platinum\17.0\svfx_video_grovel_x64.log
   File:                C:\Users\Owner\AppData\Local\Movie Studio Platinum\17.0\ocio_x64.log
   File:                C:\Users\Owner\AppData\Local\Movie Studio Platinum\17.0\dx_grovel_x64.log
   File:                C:\Users\Owner\AppData\Local\Movie Studio Platinum\17.0\gpu_video_x64.log

Problem Description
   Application Name:    Movie Studio Platinum
   Application Version: Version 17.0 (Build 143)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Program Files\VEGAS\Movie Studio Platinum 17.0\MovieStudioPlatinum170.exe
   Fault Address:       0x00007FFA7BB209F0
   Fault Offset:        0x00007FFA7BB209F0

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\Movie Studio Platinum 17.0\MovieStudioPlatinum170.exe
   Process Version:     Version 17.0 (Build 143)
   Process Description: Movie Studio Platinum

This is the problem as shown in my Vegas Studio 17 re the problem I am having getting MP4 to work without crashing every time I even touch a file.

?

@roger-b1  Try turning off hardware decoding in the File I/O section of preferences and see if that makes any difference.

I don't know what you just said. Sorry, (file 1/0? Preferences? where?) (I'm 83) but thanks :)

I'm a little younger so this is what @VEGASDerek is pointing at

I found it. And turned it off, now to check it out. thanks

THAT SEEMED TO WORK!! Thank you so much. You have me a 83rd birthday present. (It's today) :)

You have me a 83rd birthday present. (It's today) :)

👍 and congratulations on that wonderful milestone.

@VEGASDerek
 Does this equal to this means that all older (Nvidia?) graphic cards older than the 9.... series are not working at decoding some files and crash the program in the new versions?

@j-v: That should not be the case. I've tested one of my older machines with an older NVidia card and have not experienced any problems. We are seeing a huge influx of crashes, especially in VMS 17. Most of them are with Intel GPUs, potentially with old drivers, and some on NVidia. We should be able to detect if a GPU has the capability of doing the hardware decoding and if it cannot, we will automatically turn it off. However, this may not be working properly. We are investigating to figure out a solution.

@roger-b1: Happy Birthday!!!