I shot a video with my phone (LG G5) which was larger than 4GB, so the phone split it into two files. When I tried to import the files into Vegas Pro 13, it accepted the 1st file, but refused the 2nd with the message "The file could not be opened." I worked round it by first re-encoding the second file using File Converter (which uses FFMPEG), but that is obviously not an ideal solution.
How can I fix this?
Please post the MediaInfo of the 2 files.
I this a situation where "Device Explorer" may come to the rescue? Robert, how did you import the file?
Yes, Device Explorer.
LG has a free video editor app which I suspect will also do the trick.
Please post the MediaInfo of the 2 files.
Here is the mediainfo for the first part (the one that I could import):
General
Complete name : D:\Robert\Work\Video\police mantra\20191016_221739.mp4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (isom/mp42)
File size : 4.00 GiB
Duration : 47 min 5 s
Overall bit rate : 12.2 Mb/s
Performer : LG-H860
Encoded date : UTC 2019-10-16 21:04:47
Tagged date : UTC 2019-10-16 21:04:47
com.android.version : 7.0
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Baseline@L3.1
Format settings : 1 Ref Frames
Format settings, CABAC : No
Format settings, Reference frames : 1 frame
Format settings, GOP : M=1, N=30
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 47 min 5 s
Source duration : 47 min 5 s
Bit rate : 12.0 Mb/s
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate mode : Variable
Frame rate : 30.000 FPS
Minimum frame rate : 27.108 FPS
Maximum frame rate : 33.545 FPS
Standard : NTSC
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.434
Stream size : 3.95 GiB (99%)
Source stream size : 3.95 GiB (99%)
Title : VideoHandle
Language : English
Encoded date : UTC 2019-10-16 21:04:47
Tagged date : UTC 2019-10-16 21:04:47
Color range : Full
Color primaries : BT.601 NTSC
Transfer characteristics : BT.601
Matrix coefficients : BT.601
mdhd_Duration : 2825935
Codec configuration box : avcC
Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 47 min 5 s
Source duration : 47 min 5 s
Source_Duration_FirstFrame : 13 ms
Bit rate mode : Constant
Bit rate : 156 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 52.6 MiB (1%)
Source stream size : 52.6 MiB (1%)
Title : SoundHandle
Language : English
Encoded date : UTC 2019-10-16 21:04:47
Tagged date : UTC 2019-10-16 21:04:47
mdhd_Duration : 2825897
And here is the mediainfo for the file that I couldn't import:
General
Complete name : D:\Robert\Work\Video\police mantra\20191016_230448.mp4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (isom/mp42)
File size : 1.13 GiB
Duration : 13 min 21 s
Overall bit rate : 12.2 Mb/s
Performer : LG-H860
Encoded date : UTC 2019-10-16 21:18:10
Tagged date : UTC 2019-10-16 21:18:10
com.android.version : 7.0
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Baseline@L3.1
HDR format : SMPTE ST 2086
Format settings : 1 Ref Frames
Format settings, CABAC : No
Format settings, Reference frames : 1 frame
Format settings, GOP : M=1, N=30
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 13 min 21 s
Source duration : 13 min 21 s
Bit rate : 12.0 Mb/s
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate mode : Variable
Frame rate : 30.000 FPS
Minimum frame rate : 3.334 FPS
Maximum frame rate : 33.284 FPS
Standard : NTSC
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.434
Stream size : 1.12 GiB (99%)
Source stream size : 1.12 GiB (99%)
Title : VideoHandle
Language : English
Encoded date : UTC 2019-10-16 21:18:10
Tagged date : UTC 2019-10-16 21:18:10
Color range : Full
Color primaries : BT.601 NTSC
Transfer characteristics : BT.601
Matrix coefficients : BT.601
Maximum Content Light Level : 15910 cd/m2
Maximum Frame-Average Light Level : 39969 cd/m2
mdhd_Duration : 801845
Codec configuration box : avcC
Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 13 min 21 s
Source duration : 13 min 21 s
Source_Duration_FirstFrame : 38 ms
Bit rate mode : Constant
Bit rate : 156 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 14.9 MiB (1%)
Source stream size : 14.9 MiB (1%)
Title : SoundHandle
Language : English
Encoded date : UTC 2019-10-16 21:18:10
Tagged date : UTC 2019-10-16 21:18:10
mdhd_Duration : 801737
I this a situation where "Device Explorer" may come to the rescue? Robert, how did you import the file?
I imported the files onto the computer using MTP in Windows Explorer. I tried to import them into Vegas both from the file menu and by dragging and dropping.
Did you try to drag them one by one or first only the second?
What buildnr of 13 do you use?
Try Device Explorer. It is designed to stitch the pieces together.
Yes, Device Explorer.
LG has a free video editor app which I suspect will also do the trick.
I can't find the LG video editor on my phone or on Google Play. Perhaps it is only for more recent models?
And what is Device Explorer? I googled but all I came up with was software for managing IoT devices.
Did you try to drag them one by one or first only the second?
What buildnr of 13 do you use?
I have tried every combination of dragging one, dragging both, importing one and importing both from the file menu.
I am using build 373.
Most files from phones do an cannot use the old device explorer under Options/View/Window
Yes, Device Explorer.
LG has a free video editor app which I suspect will also do the trick.
I can't find the LG video editor on my phone or on Google Play. Perhaps it is only for more recent models?
And what is Device Explorer? I googled but all I came up with was software for managing IoT devices.
I've found the Device Explorer now, but it doesn't see my phone.
I've found the Device Explorer now, but it doesn't see my phone.
From what I understand, Device Explorer can explore any device that has a drive letter, but my phone is connected by MTP and therefore doesn't have a drive letter, and I can't take the SD card out of my phone without a lot of hassle.
@Robert-Persson if you run under win10, try the Photos app.
@Robert-Persson if you run under win10, try the Photos app.
I don't understand. The Photos app shows no sign of being able to see my videos.
I don't understand. The Photos app shows no sign of being able to see my videos.
In the app you'll find the menu "import > from USB device".
In the app you'll find the menu "import > from USB device".
It's getting weird now. The thing is that I deleted the files from my phone as soon as I had copied them to the computer, so in order to try out importing from the Photos app I tried to copy them back to the phone from the computer. The first file copied across OK, but the second one (the one that Vegas doesn't like), wouldn't copy across. I tried several times and each time the progress bar got about a quarter of the way across and got stuck. After I while each time I heard an audible alert from Windows and then the file transfer window disappeared. Then I made a copy of the file to another location on the Windows computer and this time I was able to copy it.
But now I have selected import from USB device and progress is stuck at "0 items found so far".
The goal was to import files without corruption, but if a file is corrupted on computer, resend it on the phone will doesn't help. Same, trying to import files from your phone make no sense if you already deleted files on it.
@Robert-Persson You're obviously stuffed this time, for reasons set out by @Sylk and will have to use your File Converter versions. But next time you now have other suggestions to try. Does your phone not have a USB connection?
@Robert-Persson You might try a repair tool (which manages MP4 files) to attempt to rescue your video.
PS: always perform repair with a copy of the original corrupted file. Keep original file integrity.
Your phone files are variable frame rate, which are not supported in V13.
The stock advice would be to convert them to cfr in Handbrake, but I'm unsure how that will affect the break point, probably make a hiccup. One solution of which I'm more confident is VideoRedo v6, which has a free trial.