Static on playback (R), stays until computer restart on all programs

Pete-McDonald wrote on 12/27/2020, 5:36 PM

Hey all,

Thanks in advance for reading.

(Quick edit: I removed ALL media from Vegas, restart, load Vegas, exit straight away, and the problem still occurs, so unless there is some workflow in Vegas I don't understand re files, I don't think it's related to my media files at all).

I'm currently using the christmas break to trial a lot of new audio editing programs, and Vegas Movie Studio Platinum (17) is the latest. I'm on the 30 day free trial.

FYI, the test I'm doing is 4 MP4s (1920x1080, 30fps), over a WAV file (24bit, but in Vegas I've tried 18 bit also), in a multi-video project.

The raw content has imported, played, and rendered fine in a few other similar software suites (DaVinci, Filmora - 2 versions, Kdenlive), no audio or video issues from start to finish on my test project.

My current video editor is the DAW Reaper in which the video files are created, merged, and again I have no issues.

The problem I'm getting is that as soon as I import even just the WAV file, and playback, I get static in the RIGHT channel, which lingers on the laptop until I restart (even playing back through normal media player).

I've tried different Audio devices (it defaults to the Media Mapper, but I've tried all others).

Now, even without playback (project load perhaps?) the audio static issue occurs (ie I start Vegas, the project loads, I DON'T playback, I exit, and static RIGHT is persistent on my laptop until I restart).

I can see (from a google) a few others have posted similar issues but I can't see a resolution.

Any thoughts?

PC is a Windows 10 laptop, updated, all drivers updated.

The WAV file properties from inside Vegas are:

General
  Name: Hard to handle-mix-16bit.wav
  Folder: D:\OneDrive\Music\20201008 TGT 5 piece
  Type: Wave (Microsoft)
  Size: 17.74 MB (18,169,936 bytes)
  Created: Monday, December 28, 2020, 9:54:01 AM
  Modified: Monday, December 28, 2020, 9:54:01 AM
  Accessed: Monday, December 28, 2020, 10:07:23 AM
  Attributes: Archive

Streams
  Audio: 00:01:43.000, 44,100 Hz, 16 Bit, Stereo, Uncompressed

ACID information
  ACID chunk: no
  Stretch chunk: no
  Stretch list: no
  Stretch info2: no
  Beat markers: no
  Detected beats: no

Other metadata
  Regions/markers: no
  Command markers: no

Media manager
  Media tags: no

BWF information
  BWF version: 1
  Description: 
  Originator: REAPER
  Originator ref.: 
  Orig. date: 2020-12-28
  Orig. time: 09-54-01
  Time reference: 0
  Coding history: 

Plug-In
  Name: wavplug.dll
  Folder: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\FileIO Plug-Ins\wavplug
  Format: Wave (Microsoft)
  Version: Version 17.0 (Build 204)
  Company: MAGIX Computer Products Intl. Co.

Comments

Teagan wrote on 12/28/2020, 9:35 AM

Does this happen with other WAV files?

Otherwise I'd try using any other format of audio instead of WAV like PCM, AAC, AC3, etc.

If it still happens I'd try another PC as this seems to be a system wide issue and not just with Vegas.

You could also try booting into safe mode to see if any other program is causing this problem.

Pete-McDonald wrote on 12/28/2020, 2:26 PM

Thanks so much for reading and replying.
I'll experiment a bit more today (I’ve tried MP4s and WAVs - with different bit rates and formats).
Without loading any audio/video into Vegas, and exiting, the problem happens...
I’ve tried my test project in 4 other bits of similar software on this PC without 1 glitch, which makes me think it’s not the files, but something odd about Vegas,Win 10 and my PC.
I found this post (https://www.reddit.com/r/VegasPro/comments/jih8a9/bizarre_glitch_that_makes_movie_studio_17/) which at least shows it’s not just me, thankfully. Sadly no resolution on that post.
I'll also try Safe mode to see.
thanks again.
 

Pete-McDonald wrote on 12/29/2020, 3:33 PM

Just reporting back in case anyone finds this in the future.

Other instances of this issue:

https://www.reddit.com/r/VegasPro/comments/jih8a9/bizarre_glitch_that_makes_movie_studio_17/

https://www.vegascreativesoftware.info/us/forum/after-upgrade-to-movie-studio-17-the-audio-is-full-of-static--124193/

https://www.vegascreativesoftware.info/us/forum/ac3-playback-of-mp4-file-gives-static--126143/

 

One of the posts (the 3rd one) suggests it's a known bug with the particular audio format. However, for me, once VMS was installed and I had static once, as soon as I'd load VMS in the future, I'd get static even without playing a clip. This static stayed until a system restart.

As mentioned, for me, 5 other video editing programs work on my laptop with my (very standard) files - VMS doesn't.

Hope this helps anyone else in the future. Would love to see a fix.

Virginia-editing wrote on 1/3/2021, 11:32 AM

I have this same problem, as soon as I loaded Magix Music Maker, it basically destroyed the audio on my computer until I restart it(the same thing happened when I tried Soundforge and Acid Music studio). I tried reinstalling drivers, selecting the WASAPI driver/None so it would auto select, and changing buffers.

It either completely kills my sound in anything I try to play (MP3, youtube, etc..), or makes a loud hissing static noise that completely overwhelms the sound. Hugely frustrating, I see a few other complaints, but no solutions yet. This is a Win10 Dell Laptop with 8th Gen i5 that runs every other audio or video editing program I've tried just fine.

Teagan wrote on 1/3/2021, 11:57 AM

Try disabling hardware acceleration in Vegas because I have seen some instances of the graphics card causing this - mostly Nvidia.

Options > Preferences > Video > "GPU acceleration of video processing" to OFF.

I'd also suggest disabling, in Options > Preferences > File I/O > "Enable hardware decoding for supported formats" Uncheck that.

Robert-Burton wrote on 1/14/2021, 10:54 AM

I am experiencing the same problem although the static is in both my right and left channels. I tried the suggestions above by "Teegan" but that didn't work.

Chris-Munson wrote on 2/28/2021, 12:56 AM

I have this same problem, as soon as I loaded Magix Music Maker, it basically destroyed the audio on my computer until I restart it(the same thing happened when I tried Soundforge and Acid Music studio). I tried reinstalling drivers, selecting the WASAPI driver/None so it would auto select, and changing buffers.

It either completely kills my sound in anything I try to play (MP3, youtube, etc..), or makes a loud hissing static noise that completely overwhelms the sound. Hugely frustrating, I see a few other complaints, but no solutions yet. This is a Win10 Dell Laptop with 8th Gen i7 that runs every other audio or video editing program I've tried just fine.

Musicvid wrote on 2/28/2021, 9:30 AM

This is the Vegas video forum, not Magix Music Maker.

Try posting your question on the applicable forum.

https://www.magix.info/us/audio-forum/

DOUGLAS-ROSS wrote on 3/1/2021, 1:11 PM

I had a static/white noise problem on a Dell Inspiron 5000 when I would use EITHER Movie Studio or Music Maker. Once the problem occurred, I couldn't play any audio in any program unless I restarted the computer. I just now tried putting on blue tooth headphones and found that the white noise went away - so it is a speaker problem in my case. I looked at some Dell forums and found that if you go to device manager in the Windows Control Panel and change the driver for the speakers from Realtek to something like generic audio device (I can't remember exactly what it was called, but it was the only other option). All the static/white noise is gone and I can now use Movie Studio (and I assume Music Maker as well).