Vegas Movie Studio 14 .mov files problem

Steve Grisetti wrote on 8/18/2017, 7:10 AM

MOVs can be made up of any of hundreds of codecs.

Open one of these files in the free download MediaInfo. Set MediaInfo's View to Tree and then copy and paste the report it generates to this forum. This will tell us the information we'll need in order to recommend your next step.

Cobaltmotari wrote on 8/18/2017, 8:37 AM

Ok, I managed to get hold of the info for one of the files that I know for certain had the problem I mentioned, and this is what came up:

General
Complete name : D:\MESSY CHURCH\Messy Science\Ch3 Hazel Cave\Ch3 Hazel Cave\Acoustics - air conducting sound.mov
Format : MPEG-4
Format profile : QuickTime
Codec ID : qt 0000.00 (qt )
File size : 28.6 MiB
Duration : 15 s 45 ms
Overall bit rate : 15.9 Mb/s
Encoded date : UTC 2017-02-22 15:45:47
Tagged date : UTC 2017-02-22 15:45:50
Writing library : Apple QuickTime
com.apple.quicktime.make : Apple
com.apple.quicktime.model : iPad Air
com.apple.quicktime.software : 10.2.1
com.apple.quicktime.creationdate : 2017-02-20T09:53:06+0000

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings, CABAC : Yes
Format settings, RefFrames : 1 frame
Format settings, GOP : M=1, N=30
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 15 s 45 ms
Bit rate : 15.9 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Variable
Frame rate : 29.970 (29970/1000) FPS
Minimum frame rate : 28.571 FPS
Maximum frame rate : 30.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.255
Stream size : 28.4 MiB (99%)
Title : Core Media Video
Encoded date : UTC 2017-02-22 15:45:47
Tagged date : UTC 2017-02-22 15:45:50
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709

Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 15 s 45 ms
Source duration : 15 s 93 ms
Bit rate mode : Constant
Bit rate : 64.0 kb/s
Channel(s) : 1 channel
Channel positions : Front: C
Sampling rate : 44.1 kHz
Frame rate : 43.066 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 116 KiB (0%)
Source stream size : 117 KiB (0%)
Title : Core Media Audio
Encoded date : UTC 2017-02-22 15:45:47
Tagged date : UTC 2017-02-22 15:45:50

Other #1
Type : meta
Duration : 15 s 45 ms
Bit rate mode : VBR

Other #2
Type : meta
Duration : 15 s 45 ms

Markk655 wrote on 8/18/2017, 8:29 PM

Your symptoms sound like the ones I had. I know you tried looking into Quicktime solutions. That did solve it for me. So, can we just check a few things?

Do you know what version you had to start? How did you uninstall it?

What version did you install?

Steve Grisetti wrote on 8/19/2017, 7:51 AM

The MediaInfo report shows that this video uses a variable frame rate. Converting it to a video with constant frame rate will likely resolve your problems. I've created a tutorial on doing this using Handbrake if you're interested. It's at least worth experimenting.

Markk655 wrote on 8/19/2017, 10:23 AM

Is there a way to change the way an iphone records video so that it is constant frame rate?

Cobaltmotari wrote on 8/19/2017, 3:40 PM

Your symptoms sound like the ones I had. I know you tried looking into Quicktime solutions. That did solve it for me. So, can we just check a few things?

Do you know what version you had to start? How did you uninstall it?

What version did you install?

Well, at first, I tried installing 7.6, and it didn't work, so I tried installing 7.7.9 over it and it didn't make a difference. I don't remember what version I had before I had Windows reinstalled, but if installing Quicktime is the route I should go, should Vegas start working with .mov files automatically when Quicktime is installed, or is there more to it than that?

Markk655 wrote on 8/19/2017, 4:34 PM

Here's a link for reference. If QT 7.6.2 (and 7.7.9) don't work, your best bet is to re-wrap the .mov into an .mp4 per the FAQ.

Cobaltmotari wrote on 8/19/2017, 5:05 PM

Just thought further about what Steve Grisetti said, and I've just tried using Handbrake to bring the problematic files over to MP4, then opening the project file in Vegas and specifying the MP4 versions that showed up as missing due to the .mov incompatibility. That seemed to solve my biggest woe, given that the stuff that appeared in the timeline was what I had previously before the overhaul. Thank you!

kim-andersen wrote on 9/25/2017, 3:14 PM

Is it problem due to video files recorded using iPhone, Quicktime or Vegas?

My daughter just had the exact same problem. It started while she was editing through out the whole day. All of a sudden all files went offline. Now we can´t seem to recover the project. Media files marked as offline.
All video files have been recorded from an iPhone 5S.

Starting a new project with the exact same videos files seems to be working just fine.
This tells me the video files are good to go.

She used to run Vegas 13 on the very same Windows PC, and with the exact same video files recorded from the exact same iPhone.

Honestly - This has to be a Vegas 14 problem. I fail to see how it can be anything else. And we sure would like to get it solved, Vegas!!

Btw.. It´s Vegas movie studio 14 Platinum build 148, bought upgrade 11 days ago.

Greets
Kim

Markk655 wrote on 9/26/2017, 8:24 PM

Please see posts above... It sounds like a Quicktime issue. Perhaps try to re-install QT or change versions of QT?

Musicvid wrote on 9/26/2017, 9:54 PM

Something as simple as plugging or unplugging an external drive or changing a folder name or location can cause Vegas to report files offline; your project has no way of following them until you tell it where they're located.

I've heard of a lot of quirks and bugs with VMS 14 - - however, this isn't one of them.