Vegas Pro 16 crashes as soon as I clicked on the mp4 file.

teikchuan-lim wrote on 12/27/2018, 9:43 PM

The program crashes whenever I try to click on the mp4 file. But it works fine with the mts file... please help...

Computer specs:

Win 10 x64

Intel（R) Core(TM) i7-8700 CPU @ 3.20GHz 3.19GHz

RAM 16.0 GB

 

Comments

Musicvid wrote on 12/27/2018, 11:03 PM

https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

teikchuan-lim wrote on 12/29/2018, 7:55 AM 
General
Complete name                            : C:\Users\teikc\Desktop\SUCO一周年纪念纪录片 感言篇.mp4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42 (isom/mp42)
File size                                : 980 MiB
Duration                                 : 17 min 6 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 8 004 kb/s
Encoded date                             : UTC 2018-11-12 07:39:51
Tagged date                              : UTC 2018-11-12 07:39:51

Video
ID                                       : 2
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Main@L4
Format settings                          : CABAC / 3 Ref Frames
Format settings, CABAC                   : Yes
Format settings, RefFrames               : 3 frames
Format settings, GOP                     : M=4, N=15
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 17 min 6 s
Bit rate mode                            : Variable
Bit rate                                 : 7 811 kb/s
Maximum bit rate                         : 8 000 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 25.000 FPS
Standard                                 : PAL
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.151
Stream size                              : 956 MiB (98%)
Language                                 : English
Encoded date                             : UTC 2018-11-12 07:39:52
Tagged date                              : UTC 2018-11-12 07:39:52
Color range                              : Limited
Codec configuration box                  : avcC

Audio
ID                                       : 1
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 17 min 6 s
Bit rate mode                            : Variable
Bit rate                                 : 192 kb/s
Maximum bit rate                         : 259 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 44.1 kHz
Frame rate                               : 43.066 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 23.2 MiB (2%)
Language                                 : English
Encoded date                             : UTC 2018-11-12 07:39:52
Tagged date                              : UTC 2018-11-12 07:39:52

 

Musicvid wrote on 12/29/2018, 9:29 AM

Is this a tv broadcast recording? Nothing out of place with the specs.

teikchuan-lim wrote on 12/29/2018, 9:50 AM

It is a video clip that I've edited with the Vegas Pro 16.0. about a month ago. I don't know what happened, the program just suddenly couldn't read the file, it's not just this particular file, but any mp4 files... I've reformat the computer at least 3 times, tried different builds including the latest build but the problem still persists. I've installed the program (build 307) on my laptop and it works fine... That's really weird...

NickHope wrote on 12/29/2018, 10:50 AM

It could be due to a recent update to your Intel HD Graphics driver. See part 19 of this: https://www.vegascreativesoftware.info/us/forum/faq-troubleshooting-crashing-and-stability--104785/

Which language version of Vegas are you using?

When it crashes is there any other error message?

teikchuan-lim wrote on 12/30/2018, 12:18 AM

Thanks! It works for now although I've no idea what's behind it!😇