VMS15 is crashing a lot - how to get this reviewed?

merlin-beedell wrote on 5/23/2018, 10:15 AM

I have been a very happy user of Vegas (Movie Studio) from Sony Ver 10, 12, Magix 14.. and now 15. Early V10 was a bit crashy, but it has been pretty reliable since then.. until V15. For me, this is crashing (Window title bar shows 'not responding') every now and then (e.g. 10 - 30 minutes of editing) - often when I try the newish PIP feature (though why this is not implemented for the Event Pan/Crop is beyond my understanding).

But when it crashes it does not give the opportunity to pass a crash report to MAGIX - so how might I figure why this is happening? I assume it is a local setup issue - perhaps a DLL still being used from the V14 when V15 is now used. Is there anything that I can pass on to the VEGAS support. And how might I do this?

Perhaps it is the same cause that locks up the rendering process.

Comments

merlin-beedell wrote on 5/24/2018, 5:29 AM

Hopefully(!) resolved...

I have a well specified computer, so I had set the Dynamic RAM to 400Mb and Max render threads to 16 or 32.

I have now lowered both, to 100Mb and 6 respectively. Now it has not crashed yet.

But this leads me to think:

  1. Could an "advisor" app be created to set these (and other settings) to optimal values for the current user's pc?
  2. There must be a gremlin in Vegas M.S. to just crash. It should attempt to mitigate against such issues in some way - perhaps by self limiting the threads if they get stuck.

Anyway, I will re-try the things that have caused crashes with Vegas 15 and see if it is sufficiently crash free so I can complete my work.

Musicvid wrote on 5/24/2018, 4:16 PM

Dynamic ram is not needed until you need a ram preview. Sequestering 400 MB diverts resources.

Even the most highly sophisticated encoders can get crashy at that many threads. Six is great.

 

merlin-beedell wrote on 5/24/2018, 4:47 PM

Well, it seems that lowering the max threads has indeed solved the crashing of VMS15, which is a huge relief.

As for the Dynamic RAM... visions of a dancing goat.