Brand new Pc and Program stops responding and crashes

Kimberly-Durecki wrote on 5/16/2020, 8:26 PM

Vegas pro 16 still crashes and stops responding. I just had a new pc built yesterday. I work from a solid state drive, Windows 10 OS, 64 gigs of Ram, NVIDIA GeForce GTX 1060 3 GB graphics card, Intel Core i7-9700 CPU. The first video I started to work on today and the program crashes, needless to say I was upset. I disable resample on clips also if that helps. What can do going on. I want to also add that it always stopped responding in my other computer also.

2nd question- on my older computer when I would overlay 2 clips together I would always go to 0.500 not 1.000, but now on the new computer I can only go from 0 to 0.28 and then to 1.00 nothing in between. I changed it in the preferences under editing and changed the cut to overlap conversaion to 0.500 but it still will not allow me to go to that . Please help. Thank you in advance also!

Comments

Musicvid wrote on 5/16/2020, 9:07 PM

When it crashes, does the screen look !like this?

Kimberly-Durecki wrote on 5/16/2020, 11:08 PM

Hello, It just says not responding and then freezes, and then eventually crashes. I have been dealing with this for years. Then I get a new pc and day one the program does it again. Im so frustrated lol

 

fr0sty wrote on 5/17/2020, 1:34 AM

We need:

Your project settings

If the crash happens when rendering, your render settings

A mediainfo report for each type of media you have.

What build of Vegas Pro 17 you are using (it will list this on the startup screen when Vegas is loading), or you can find it in the help menu).

 

This will help us diagnose your issue.

Kimberly-Durecki wrote on 5/17/2020, 1:01 PM

Hello, The stopped responding happens as I am doing the editing. I am editing mp.4 drone footage. I am using Vegas Pro 16 build 424. Rendering as MAGIX AVC/AAC MP4 INTERNET HD1080P 59.94 fps Custom settings: Frame rate 59.940 Pixel aspect ratio 1.0000 Number of reference frames 2 Variable bit rate 40,000,000 Average 20,000,000 Encode Mode mainconcept AVC Project Properties Pixel format 8-bit Full resolution Best Motion blur Gaussian Deinterlace method None Resample mode Disable Resample I downloaded the mediainfo program but have no idea how to use it for the info that you need. Thank you

j-v wrote on 5/17/2020, 1:29 PM

Did you select this option?

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10 home version 1909 build 18363.720, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home version 1909 build 18363.720, CPU i7 7700HQ, 8 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 16,17 and VMS PL 16,17 are installed, all latest builds
Both Nvidia GPU's have driver version 442.92 Studio Driver, desktop the Studio DHC driver
TV      :LG 4K 55EG960V

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Kimberly-Durecki wrote on 5/17/2020, 3:08 PM

No it is not selected, should it be? Thank you in advance

j-v wrote on 5/17/2020, 3:47 PM

Try it , you can always deselect again.
That option makes it easier for your hardware to edit the sources

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10 home version 1909 build 18363.720, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home version 1909 build 18363.720, CPU i7 7700HQ, 8 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 16,17 and VMS PL 16,17 are installed, all latest builds
Both Nvidia GPU's have driver version 442.92 Studio Driver, desktop the Studio DHC driver
TV      :LG 4K 55EG960V

Dutch video tutorials for beginners

My slogan is: BE OR BECOME A STEMCELL DONOR !!!

fr0sty wrote on 5/17/2020, 9:57 PM

Go into preferences, and into the file i/o settings. What decoder is selected? It will either be nvdec or quicksync. Whatever it is set to, try setting it to the other option, or try disabling it completely. See if that helps.

alifftudm95 wrote on 5/18/2020, 2:45 AM

Did you select this option?

I have this option enable, it never make any proxies on my 4K media automatically. Need to do it manually.

DATO ALIFF ALEX

 

LAPTOP

Dell Inspiron 15 7577 4K 8Bit Screen

CPU: Intel i7 7700HQ

GPU: GTX 1060 6GB Max-Q

RAM: 16GB RAM

Storage: 128GB SSD & 1TB HDD

 

PC DEKSTOP

CPU: Ryzen 5 3600 X

GPU: RTX2060 6GB

RAM: 16GB 2666MHZ

Storage: 480GB SSD & 1TB HDD

 

Marco. wrote on 5/18/2020, 2:47 AM

@alifftudm95
Which size is your 4k media exactly?

alifftudm95 wrote on 5/18/2020, 3:30 AM

@alifftudm95
Which size is your 4k media exactly?

Normal 4K from Sony alpha camera 3840 x 2160 and 4K DCI from ZCAM camera 4096 x 2160

DATO ALIFF ALEX

 

LAPTOP

Dell Inspiron 15 7577 4K 8Bit Screen

CPU: Intel i7 7700HQ

GPU: GTX 1060 6GB Max-Q

RAM: 16GB RAM

Storage: 128GB SSD & 1TB HDD

 

PC DEKSTOP

CPU: Ryzen 5 3600 X

GPU: RTX2060 6GB

RAM: 16GB 2666MHZ

Storage: 480GB SSD & 1TB HDD

 

Marco. wrote on 5/18/2020, 4:27 AM

Automatic proxy building in Vegas Pro 17 starts at 4097x2161, your sizes are below.

If you want to let it work with lower resolutions, go into the internal preferences, look for "proxy", find the two lines which define the minimum resolution and set it to the new value.

Kimberly-Durecki wrote on 5/18/2020, 10:17 PM

Hi, I do not use 4K footage it is 1080 at 60 fps

michael-harrison wrote on 5/19/2020, 9:48 AM

@Kimberly-Durecki have you gone through the steps in the FAQ that specifically address how to make VP more stable?

Also...

1) Try a clean driver install. http://www.guru3d.com/files-details/display-driver-uninstaller-download.html
2) Try the steps here

michael-harrison wrote on 5/19/2020, 9:52 AM

@Kimberly-Durecki one more... Are you using the Studio driver from Nvidia? If you aren't, give that a try in addition to the above.

I'm suggesting all those things because they worked for me.

Kimberly-Durecki wrote on 5/19/2020, 8:06 PM

Perfect I will try all of the above thank you!

 

Kimberly-Durecki wrote on 5/19/2020, 8:46 PM

I am using the Nvidia Driver, brand new computer and vegas crashed on the first day using it :(

 

alifftudm95 wrote on 5/20/2020, 5:58 AM

Automatic proxy building in Vegas Pro 17 starts at 4097x2161, your sizes are below.

If you want to let it work with lower resolutions, go into the internal preferences, look for "proxy", find the two lines which define the minimum resolution and set it to the new value.

Thanks!

DATO ALIFF ALEX

 

LAPTOP

Dell Inspiron 15 7577 4K 8Bit Screen

CPU: Intel i7 7700HQ

GPU: GTX 1060 6GB Max-Q

RAM: 16GB RAM

Storage: 128GB SSD & 1TB HDD

 

PC DEKSTOP

CPU: Ryzen 5 3600 X

GPU: RTX2060 6GB

RAM: 16GB 2666MHZ

Storage: 480GB SSD & 1TB HDD

 

michael-harrison wrote on 5/21/2020, 10:31 AM

@Kimberly-Durecki not just the "nvidia driver" but specifically the nvidia "studio" driver. It's reported to be more stable for VP use than the game driver.

For example, this is the download for my GTX 1050 https://www.nvidia.com/en-us/drivers/results/159680/

Note the headline on the page

Kimberly-Durecki wrote on 5/22/2020, 9:05 AM

Thank you I will download that Michael. Just downloaded it and it said it was not compatible with this version of windows and the graphics driver could not find compatible graphics hardware.

Version:

442.92

Release Date:

Thu Apr 16, 2020

Operating System:

Windows 10 64-bit

English (US)

 

I am using windows 10 64 bit also.

 

 

 

michael-harrison wrote on 5/22/2020, 9:45 AM

@Kimberly-Durecki that link was just for an example, you'll need to go through the steps on the nvidia site to get the studio driver for your card. Try starting here https://www.nvidia.com/Download/index.aspx?lang=en-us

diverG wrote on 5/22/2020, 11:41 AM

Kimberly.

Same graphics card as yours. Driver should be OK. You did download 64bit version not 32 bit version?

When you get to installing go for the 'clean' option. You only need the driver, avoid 'experience'.

Sys 1 Gig Z370-HD3, i7 8086K @ 5.0 Ghz 16gb ram, 250gb SSD, 2x2Tb hd,  GTX 1060 6Gb Vegas 14 & 17 plus Edius 8WG Win 10pro (1909) BMIP4k video out. (PS 650W)

Sys 2 Gig Z170-HD3, i7 6700K @ 3.8Ghz 16gb ram, 250gb SSD, 2x2Tb, hdd GTX 750ti,  Vegas 15 & 16 plus Edius 8WG Win 10pro (1909) BMIP4k video out. (PS 650W)

Sys 3 Laptop 'Clevo' i7 6700K @ 3.0ghz, 16gb ram, 250gb SSd + 2Tb hdd,   nvidia 940 M graphics. VP14 & 17 via humble bundle. Plus Edius 8WG Win 10pro (1909)