Cannot find confirmation email with Serial number

Atlas-Rogers wrote on 10/10/2022, 8:33 PM

Hi

I'm new here. I have posted this past weekend and I cannot find my previous post. I bought my software in store and redeemed it online. As per the Installation Guide, once the software voucher is redeemed, an email with the download link and serial number will be sent. I did not receive the email. I checked the spam folder and couldn't find anything. How can I get support on this? Thank you

Comments

Musicvid wrote on 10/10/2022, 9:38 PM

You will probably need to contact the retailer from whom you purchased the software. Magix will not have any record of it until your have registered it.

EricLNZ wrote on 10/10/2022, 10:07 PM

If the voucher was redeemed then surely Magix should have a record of it and should have sent an email with download link and serial number.

@Atlas-Rogers Suggest you contact MAGIX. Try the following addresses:

sales@magix.net or infoservice@magix.net

Musicvid wrote on 10/11/2022, 4:05 PM

If it was purchased at Best Buy, there is a history of problems with its vouchers, most commonly with Vegas Movie Studio 17, which is a discontinued program.

https://www.vegascreativesoftware.info/us/forum-search/?query=%22best%20buy%22%20register

https://www.vegascreativesoftware.info/us/forum-search/?query=%22best%20buy%22%20voucher

Sometimes, emails are sent, but they end up in your email Trash / Spam folder. Check there.

 

 

Atlas-Rogers wrote on 10/23/2022, 5:19 PM

Thank you! I reached out to Shop@magix.net and they asked me for the voucher code. Hopefully they can help me with my issue.