cannot open/edit some mp4 files in VMS Platinum 9.0b build 92

dale-weiss wrote on 11/19/2020, 7:39 AM

I am trying to edit a dozen files into a single video, but whenever I try to add a few of the mp4 files to my project, I get this message "an error occurred during the current operation. An exception has occurred." and the program crashes. Most mp4 files open fine. All of the videos (both the ones I CAN open and also the ones I CANNOT open) were created with the same camera. The files that I cannot open are not especially larger or smaller that other mp4 files that I can edit successfully. I am able to play these files using other software (VLC Media player).

Windows 10, surface pro laptop 64 bit (I just noticed that the software is 32 bit--could that be the problem??)

Example file here

Any suggestions on how to successfully open these files in Vegas? thanks

Details below - I notice "Jriver" software listed below. I use this for audio files. NO video file types are associated with Jriver. Maybe there is some conflict with how Vegas handles the the audio track?:

Vegas Movie Studio Platinum 9.0
Version 9.0b (Build 92)
Exception 0xC0000094 (integer divide by zero) IP:0x33A76729
In Module 'mcmp4plug.dll' at Address 0x339A0000 + 0xD6729
Thread: VideoCache ID=0x1348 Stack=0x868F000-0x8690000
Registers:
EAX=00000000 CS=0023 EIP=33a76729 EFLGS=00010246
EBX=1bc6f35c SS=002b ESP=0868f8dc EBP=1bc6f280
ECX=00000000 DS=002b ESI=00000002 FS=0053
EDX=00000000 ES=002b EDI=00000000 GS=002b
Bytes at CS:EIP:
33A76729: F7 F1 8B 44 24 0C F7 F1 ...D: 8B C2 33 D2 4F 79 4E EB ..3.OyN.
Stack Dump:
0868F8DC: 00000000
0868F8E0: 1BC6F35C 1BB60000 + 10F35C
0868F8E4: 339B25E5 339A0000 + 125E5 (mcmp4plug.dll)
0868F8E8: 000000DF
0868F8EC: 00000000
0868F8F0: 00000000
0868F8F4: 00000000
0868F8F8: 1BC6F358 1BB60000 + 10F358
0868F8FC: 1BC6F35C 1BB60000 + 10F35C
0868F900: 00000000
0868F904: 03CCE9D8 03BD0000 + FE9D8
0868F908: 1BC6F280 1BB60000 + 10F280
0868F90C: 1BC6F2B0 1BB60000 + 10F2B0
0868F910: 1BE23FB0 1BB60000 + 2C3FB0
0868F914: 00000111
0868F918: 00000000
> 0868F924: 77010030 76FB0000 + 60030 (SETUPAPI.dll)
> 0868F934: 00AC7E9B 00400000 + 6C7E9B (VegasMovieStudioPE90.exe)
0868F938: 00001710
> 0868F93C: 77AC7EC2 77A40000 + 87EC2 (ntdll.dll)
0868F940: 1BE23FB0 1BB60000 + 2C3FB0
> 0868F944: 77AB2F3C 77A40000 + 72F3C (ntdll.dll)
> 0868F948: 7779F2E9 776A0000 + FF2E9 (KERNELBASE.dll)
> 0868F954: 7779F306 776A0000 + FF306 (KERNELBASE.dll)
> 0868F9B0: 339B2DF7 339A0000 + 12DF7 (mcmp4plug.dll)
> 0868F9E8: 006B762B 00400000 + 2B762B (VegasMovieStudioPE90.exe)
0868F9EC: 1BC6F280 1BB60000 + 10F280
0868F9F0: 00000111
0868F9F4: 00000000
0868F9F8: 0868FA28 08590000 + FFA28
> 0868FA5C: 0199B734 018E0000 + BB734 (vegasmoviestudiope90k.dll)
0868FA60: 1BE23FB0 1BB60000 + 2C3FB0
0868FA64: 0868FA80 08590000 + FFA80
0868FA68: 00000028
0868FA6C: 03BDF080 03BD0000 + F080
> 0868FAB8: 078CCC70 07890000 + 3CC70 (JRiverASIODriver.dll)
> 0868FABC: 77A9F8B9 77A40000 + 5F8B9 (ntdll.dll)
0868FAC0: 0868FACC 08590000 + FFACC
0868FAC4: 00000005
0868FAC8: 0868FAD0 08590000 + FFAD0
> 0868FAE4: 078DD18E 07890000 + 4D18E (JRiverASIODriver.dll)
0868FAE8: FFFFFFFF
0868FAEC: 0868FB3C 08590000 + FFB3C
0868FAF0: 0868FB50 08590000 + FFB50
> 0868FAF4: 07572AAD 07570000 + 2AAD (msdmo.dll)
- - -
0868FFF0: 00000000
0868FFF4: 0059C0D0 00400000 + 19C0D0 (VegasMovieStudioPE90.exe)
0868FFF8: 00AF5F6C 00400000 + 6F5F6C (VegasMovieStudioPE90.exe)
0868FFFC: 00000000

Comments

Musicvid wrote on 11/19/2020, 9:29 PM

Just update to 9.0c, which has better, but by no means complete support for AVC/ MP4.

dale-weiss wrote on 11/20/2020, 5:09 AM

Much appreciated--that was the first thing looked for--an update to my software, but I do not see anywhere to download it. Can you point me in the right direction. I will keep looking...

j-v wrote on 11/20/2020, 5:30 AM

Go to this site and fill-in your registration number: https://www.magix.com/us/support/my-service-center/product-downloads/

dale-weiss wrote on 11/20/2020, 7:06 AM

thanks!

Musicvid wrote on 11/20/2020, 9:46 AM

@dale-weiss

I am sorry, I may have been wrong. I was thinking about Vegas Pro 9.0c, and I don't know what updates there may be for Movie Studio Platinum.

Regardless, you have ten year old software, and it would be a good time to trial the latest version.

Steve Grisetti wrote on 11/21/2020, 7:43 AM

I agree with Musicvid. This is a very old piece of software. HD video was barely a technology then and MP4s were only sporadically supported. If you're trying to edit MP4s from a phone, you're pushing the program way beyond its design. Give the current version a test drive. It may well solve your problems. Save version 9 for tape-based videos like miniDV and HDV.

dale-weiss wrote on 11/21/2020, 8:10 AM

Done! I bought v16 and all is well. Thanks everyone!

j-v wrote on 11/21/2020, 8:22 AM

@Steve Grisetti

HD video was barely a technology then and MP4s were only sporadically supported. If you're trying to edit MP4s from a phone, you're pushing the program way beyond its design.

Indeed, I think it was not in vain the name of the next version was this one

but who should know better than you during those days. 😉👍