Convinced software issue. Would like to try uninstall and re-install.

Stefan-Innocente wrote on 2/8/2020, 9:35 PM

Although my PC requires updating (which is happening soon) I'm convinced that the software is corrupt as it's simply playing up everywhere. Monitoring the processes in Task Manager indicates not a hardware issue.

I'd like to know how I uninstall Vegas Platinum16 and then re-install it. I'm scared I won't be able to do it successfully. The only option to install it is to 'buy it', it seems.

Help!

Comments

FayFen wrote on 2/9/2020, 12:11 AM

You are not clear with your issue,

You need a fix for VMS16P that you didn't buy? The 30 days trial ended?

Stefan-Innocente wrote on 2/9/2020, 12:18 AM

No, it's paid-for official software.

Basically, whilst trying to put together a sequence of video clips (4K@6​​​​​​0FPS) it just keeps crashing everywhere. Previously, I have been able to render videos at 4K@60FPS if I was careful to watch the CPU and only start rendering once it'd calmed down. Not now though it seems. Because all the hardware isn't maxing out and then seeing it crash makes me think it's software related.

My i5 CPU and now-dated motherboard is not really suitable but until now I have been able to make it work.

Musicvid wrote on 2/9/2020, 12:25 AM

Reinstallation is not indicated.

Start here and provide everything in section C.

https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

Stefan-Innocente wrote on 2/9/2020, 12:36 AM

Thanks for that. I'm not very tech savvy but will ask my work colleague who is.

But I can say that the raw video (from Gopro) is the same as it has been in the past, when everything worked, albeit only just.

Musicvid wrote on 2/9/2020, 1:20 AM

We can't know that without the file properties in section C.

The directions are very clear and easy to follow, if only you'll try. It seems to be preferable for you to begin there, so that you may begin learning about them.

GoPro, especially 4k p60, is very difficult on the timeline. Next, It would be good to learn about proxies. Good luck.

Stefan-Innocente wrote on 2/9/2020, 1:33 AM

I will strive to gather this info tomorrow, after work. I thank you for your help.

Stefan-Innocente wrote on 2/9/2020, 2:43 AM

Vegas File Properties:

General
  Name: GX010780.MP4
  Folder: F:\Videos\Go Pro Originals\2020 Feb Trip Originals
  Type: Intel HEVC
  Size: 169.70 MB (173,773,268 bytes)
  Created: Friday, 7 February 2020, 9:01:56 PM
  Modified: Friday, 7 February 2020, 9:02:00 PM
  Accessed: Friday, 7 February 2020, 9:02:00 PM
  Attributes: Archive

Streams
  Video: 00:00:17.601, 59.940 fps progressive, 3840x2160x32, HEVC
  Audio: 00:00:17.577, 48,000 Hz, Stereo, AAC

ACID information
  ACID chunk: no
  Stretch chunk: no
  Stretch list: no
  Stretch info2: no
  Beat markers: no
  Detected beats: no

Other metadata
  Regions/markers: no
  Command markers: no

Media manager
  Media tags: no

Plug-In
  Name: mxhevcplug.dll
  Folder: C:\Program Files\VEGAS\Movie Studio Platinum 16.0\FileIO Plug-Ins\mxhevcplug
  Format: Intel HEVC
  Version: Version 1.0 (Build 8532)
  Company: MAGIX Computer Products Intl. Co.

 

GPU: NVIDIA GeForce GTX1060 6GB

Driver Version: 26.21.14.3200

 

GPU Acceleration: OFF

 

I will try gather more info as I go (hopefully!)

Stefan-Innocente wrote on 2/9/2020, 2:48 AM

CPU:

Intel Core i5 7500

Kaby Lake

Max TDP 65.0W

Package: Socket 1151 LGA

Spec: Intel Core i5-7500 CPU @ 3.40GHz

Core Speed: 3598.24MHz

Stefan-Innocente wrote on 2/9/2020, 2:50 AM

Main Board:

ASRock H270 Performance

Kaby Lake H270 NCT6791

Stefan-Innocente wrote on 2/9/2020, 2:52 AM

General
Complete name                            : F:\Videos\Go Pro Originals\2020 Feb Trip Originals\GX010781.MP4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 1
Codec ID                                 : mp41 (mp41)
File size                                : 141 MiB
Duration                                 : 15 s 147 ms
Overall bit rate                         : 78.3 Mb/s
Encoded date                             : UTC 2020-02-01 09:16:02
Tagged date                              : UTC 2020-02-01 09:16:02

Video
ID                                       : 1
Format                                   : HEVC
Format/Info                              : High Efficiency Video Coding
Format profile                           : Main@L6@Main
Codec ID                                 : hvc1
Codec ID/Info                            : High Efficiency Video Coding
Duration                                 : 15 s 132 ms
Bit rate                                 : 78.1 Mb/s
Width                                    : 3 840 pixels
Height                                   : 2 160 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 59.940 (60000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Bits/(Pixel*Frame)                       : 0.157
Stream size                              : 141 MiB (100%)
Title                                    : GoPro H.265
Language                                 : English
Encoded date                             : UTC 2020-02-01 09:16:02
Tagged date                              : UTC 2020-02-01 09:16:02
Color range                              : Full
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : hvcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 15 s 147 ms
Bit rate mode                            : Constant
Bit rate                                 : 192 kb/s
Nominal bit rate                         : 48.0 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 349 KiB (0%)
Title                                    : GoPro AAC  
Language                                 : English
Encoded date                             : UTC 2020-02-01 09:16:02
Tagged date                              : UTC 2020-02-01 09:16:02

Other #1
ID                                       : 3
Type                                     : Time code
Format                                   : QuickTime TC
Duration                                 : 15 s 132 ms
Bit rate mode                            : Constant
Frame rate                               : 59.940 (60000/1001) FPS
Time code of first frame                 : 09:24:53:43
Time code, striped                       : Yes
Title                                    : GoPro TCD  
Language                                 : English
Encoded date                             : UTC 2020-02-01 09:16:02
Tagged date                              : UTC 2020-02-01 09:16:02

Other #2
Type                                     : meta
Duration                                 : 15 s 15 ms
Bit rate mode                            : Variable

Other #3
Type                                     : meta
Bit rate mode                            : Variable
mdhd_Duration                            : 15132
 

EricLNZ wrote on 2/9/2020, 3:46 AM

@Stefan-Innocente If yours is a normal purchase of VMS you should be able to download it again. No need to "buy" again. Did you purchase from Magix or elsewhere?

If you weren't having problems previously with the same source material but are now then something has changed on your system. Maybe a Windows update has upset something or a driver update. Unless you've recently updated VMS your software shouldn't have changed. Which build of VMS 16 Plat are you using?

j-v wrote on 2/9/2020, 4:37 AM

Those files need a stronger CPU, yours has 4 cores and to use directly this kind of 4K HEVC files you need at least 8 cores. Look to the specs of the program.

So you have to make first proxies for those files to handle them in VMS Pl 16. For this kind of files it takes a while to make proxies and you need double the space for the original plos the proxy.

met vriendelijke groet
Jan

Camera : Pan X900, GoPro Hero7 Hero Black, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home, version 1903 build 18.362,295 CPU i7 7700HQ, 8 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 16,17 and VMS PL 16 are installed, all latest builds
Both Nvidia GPU's have driver version 441.66 Studio Driver, desktop the Studio DHC driver
TV      :LG 4K 55EG960V

Dutch video tutorials for beginners

My slogan is: BE OR BECOME A STEMCELL DONOR !!!

Musicvid wrote on 2/9/2020, 9:10 AM

If you follow the Support link, it leads you to this tutorial, which mentions proxies.

https://www.vegascreativesoftware.info/us/tutorials/combine-and-edit-media--105881/

78Mbps HEVC preview on any system is dicey, guaranteed.

Stefan-Innocente wrote on 2/9/2020, 10:53 AM

If you follow the Support link, it leads you to this tutorial, which mentions proxies.

https://www.vegascreativesoftware.info/us/tutorials/combine-and-edit-media--105881/

78Mbps HEVC preview on any system is dicey, guaranteed.

I think the link shows a 3 minute video on basic editing tools.

 

Stefan-Innocente wrote on 2/9/2020, 10:57 AM

Those files need a stronger CPU, yours has 4 cores and to use directly this kind of 4K HEVC files you need at least 8 cores. Look to the specs of the program.

So you have to make first proxies for those files to handle them in VMS Pl 16. For this kind of files it takes a while to make proxies and you need double the space for the original plos the proxy.

Thanks.

Maybe the proxy files it created for each movie file (x2 for each for some reason!) have been created corrupt, somehow? Like I said, I'm aware my CPU isn't up to it and I intend to replace CPU, Motherboard and power supply next week. But I was able to create the kind of video I'm now struggling with, previously.

Stefan-Innocente wrote on 2/9/2020, 10:57 AM

@Stefan-Innocente If yours is a normal purchase of VMS you should be able to download it again. No need to "buy" again. Did you purchase from Magix or elsewhere?

If you weren't having problems previously with the same source material but are now then something has changed on your system. Maybe a Windows update has upset something or a driver update. Unless you've recently updated VMS your software shouldn't have changed. Which build of VMS 16 Plat are you using?

Build 175

j-v wrote on 2/9/2020, 11:28 AM

Maybe the proxy files it created for each movie file (x2 for each for some reason!) have been created corrupt, somehow?

Why do you think that? With proxyfiles you can only preview with your previewscreen in "preview" max, if you are using a higher setting the proxies will not be used.

met vriendelijke groet
Jan

Camera : Pan X900, GoPro Hero7 Hero Black, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home, version 1903 build 18.362,295 CPU i7 7700HQ, 8 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 16,17 and VMS PL 16 are installed, all latest builds
Both Nvidia GPU's have driver version 441.66 Studio Driver, desktop the Studio DHC driver
TV      :LG 4K 55EG960V

Dutch video tutorials for beginners

My slogan is: BE OR BECOME A STEMCELL DONOR !!!

Stefan-Innocente wrote on 2/9/2020, 4:50 PM

Maybe the proxy files it created for each movie file (x2 for each for some reason!) have been created corrupt, somehow?

Why do you think that? With proxyfiles you can only preview with your previewscreen in "preview" max, if you are using a higher setting the proxies will not be used.

Oh just because whilst monitoring the CPU and RAM in Task Manager, the program still crashes whilst everything looks to be running well below max, even before attempting to render.

A tech guy at work strongly suggests I should wait until I've upgraded my PC components. He reckons in all probability that will cure 'most' of my issues. Hope so!

Musicvid wrote on 2/9/2020, 6:27 PM

That is a separate issue.

Does your screen go white when it crashes?

Stefan-Innocente wrote on 2/9/2020, 6:57 PM

That is a separate issue.

Does your screen go white when it crashes?

No, but it did go black a few times. Cursor froze. Had to shut down the naughty way. Reboot to find screen resolution lowest it can be. Re start and boots up fine. Other programs, such as Lightroom, work fine still.

 

Musicvid wrote on 2/9/2020, 9:59 PM

Something else is causing your crashing, but proxies with 4k GoPro p60 are strongly recommended.

Stefan-Innocente wrote on 2/10/2020, 10:51 AM

Something else is causing your crashing, but proxies with 4k GoPro p60 are strongly recommended.

Thanks, but I don't get what you mean. I don't even know what a proxy is (forgive my apparent lack of knowledge). I thought those x2 files which are created by Vegas for each video file are proxy's?

I guess I need to read up on them...

Stefan-Innocente wrote on 2/10/2020, 11:29 AM

Ok, I've been reading up on proxy files. As my editing software goes crazy just whilst loading the workflow, perhaps the proxies are corrupt. I will stop messing around with it and wait until my PC has been upgraded (this week), then I will try load it again. If it still goes mental I will delete all the proxies and start again from scratch.

Stefan-Innocente wrote on 2/13/2020, 12:02 PM

Right, this is what's going on:

The PC is now considerably faster and apparently well suited to video editing of the kind I'm doing.

The software just keeps on crashing! It seems OK when loading video clips onto the workflow, seems OK whilst rendering (actually renders WAY faster!), but a short time after a clip has been loaded onto the workflow, it crashes. I have to move quick; make my adjustments and save. It crashes at random every few minutes, sometimes sooner! But so far it has only crashed AFTER I load on a video clip, at which time I have to close the program via task manager or it closes itself with an option to ‘send error report’. I have tried uninstalling and re-installing the software (just the program), tried deleting the proxies. Nothing helped. It just keeps on crashing.

So yeah, I'm now fully convinced it's a software issue. Should I now try a so-called 'clean' uninstall/re-install? (whatever that really is!)

I've reached the end of my tether!