Frequent hangs on a fresh Windows 10 install (Movie Studio 15 Platinum

Paul-Ortiz wrote on 1/20/2019, 7:37 PM

Hey everyone. Just reposting this as I'd originally put it in the wrong forum. So, new Windows 10 install on an i7 4700 MQ, 12GB RAM and a GeForce GT740m. Latest version of Movie Studio 15. I'm doing screen captures from OBS, using the h264 encoder in an MP4 with two audio streams; one for voiceover, and one for audio captured from another source.

The problem is that Vegas is using absurd amounts of CPU while previewing, even in draft half or quarter; up to 100%. The playback also alternates wildly between smooth and less than 1fps, and the program frequently hangs while doing things like starting playback, resizing or moving events, etc. It's not a full crash...I just have to walk away and do something for like a minute and then it comes back.

Something's definitely amiss here. I did think at first that it was due to me recording using the streaming codec from OBS, but I've since changed it to NVENC and there's no improvement. I've got GPU acceleration on, and I've tried switching the actual app between the nVidia and Intel HD graphics. Nothing seems to help. I'm not sure where the fault lies. It might be some video setting I'm unaware of (it's not my forte) or it might be something else. Any help at all would be amazing! Thank you.

Comments

Musicvid wrote on 1/20/2019, 7:44 PM

Please post your video properties:

https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

Please read the FAQ, especially #22

https://www.vegascreativesoftware.info/us/forum/vegas-pro-faqs-and-troubleshooting-guides--104787/

Paul-Ortiz wrote on 1/20/2019, 7:51 PM

Hey Musicvid, sure thing. Video info is here:

General
Complete name : F:\Data\OBS\2019-01-21 01-03-15.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom (isom/iso2/avc1/mp41)
File size : 155 MiB
Duration : 12 min 38 s
Overall bit rate mode : Variable
Overall bit rate : 1 720 kb/s
Writing application : Lavf57.84.100

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Main@L4
Format settings : CABAC / 2 Ref Frames
Format settings, CABAC : Yes
Format settings, RefFrames : 2 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 12 min 38 s
Bit rate mode : Constant
Bit rate : 1 438 kb/s
Nominal bit rate : 2 500 kb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 29.970 (30000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.023
Stream size : 130 MiB (84%)
Color range : Limited
Matrix coefficients : BT.470 System B/G
Codec configuration box : avcC

Audio #1
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 12 min 38 s
Bit rate mode : Variable
Bit rate : 227 kb/s
Maximum bit rate : 320 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 44.1 kHz
Frame rate : 43.066 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 20.5 MiB (13%)
Title : UR44
Default : Yes
Alternate group : 1

Audio #2
ID : 3
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 12 min 38 s
Bit rate mode : Variable
Bit rate : 48.0 kb/s
Maximum bit rate : 320 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 44.1 kHz
Frame rate : 43.066 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 4.16 MiB (3%)
Title : Microphone
Default : No
Alternate group : 1

File properties from within Vegas (might be a different file as I had another crash and things got a bit muddled but it will have been recorded at the same settings)

General
Name: 2019-01-21 00-57-40.mp4
Folder: F:\Data\OBS
Type: AVC
Size: 11.53 MB (11,807,504 bytes)
Created: Monday, January 21, 2019, 12:57:41 AM
Modified: Monday, January 21, 2019, 12:58:30 AM
Accessed: Monday, January 21, 2019, 12:58:30 AM
Attributes: Archive

Streams
Video: 00:00:49.116, 29.970 fps progressive, 1920x1080x32, AVC
Audio 1: 00:00:49.039, 44,100 Hz, Stereo, AAC
Audio 2: 00:00:49.039, 44,100 Hz, Stereo, AAC

Summary
[TCFM]: 6

ACID information
ACID chunk: no
Stretch chunk: no
Stretch list: no
Stretch info2: no
Beat markers: no
Detected beats: no

Other metadata
Regions/markers: no
Command markers: no

Media manager
Media tags: no

Plug-In
Name: so4compoundplug.dll
Folder: C:\Program Files\VEGAS\Movie Studio Platinum 15.0\FileIO Plug-Ins\so4compoundplug
Format: AVC
Version: Version 1.0 (Build 8532)
Company: MAGIX Computer Products Intl. Co.

Thank you!

Musicvid wrote on 1/20/2019, 8:21 PM

Try these OBS settings instead and let us know if it makes a a difference:

https://www.vegascreativesoftware.info/us/forum/faq-what-obs-studio-settings-work-well-with-vegas-pro--109925/

At the least, they should give you better quality.

j-v wrote on 1/21/2019, 4:32 AM

What are your projectproperties, if they are different from your sourcefiles your CPU has a lot more work to do to show the files in the other projecttype, mostly due to other framerate or other dimensions.
When your program is allowed to play the file as they are, the CPU has only to unpack the AVC codec and some other minor things.

Paul-Ortiz wrote on 2/8/2019, 5:20 AM

Hi! Sorry for returning to this thread so late - I just wanted to say a HUGE thank you to Musicvid for sharing that article. It 100% fixed my problem. I'm able to edit quickly and smoothly without any hangs or crashes, and you've *totally* saved my bacon with this particular job. I know it's always good netiquette to inform others if a solution has worked, and yours has. So a huge thank you from me!

Paul-Ortiz wrote on 2/11/2019, 3:18 AM

Just to add a tiny bit more detail to this; MusicVid your suggestion definitely improved things however I was still getting the hangs every now and then, with preview performance dipping from time to time. I narrowed it down to two things;

Resizing the video lane so no thumbnails are visible fixed all preview issues. I think the redrawing of the thumbs when jumping around the project was causing some issues for me.

Also, Vegas doesn’t like me deleting clips while the project is playing. Since I stopped doing this, no more hangs.