I paid and cannot get it to function. Delay between purchase and use.

Vern-Bartley wrote on 11/6/2020, 5:53 PM

I bought Vegas Movie Studio 15 Platinum about a year ago and just now am wanting to use the software but it won't allow my Serial number. I don't want to have to purchase it AGAIN to use it. How do I resolve this issue? *( I am on a Windows 10 platform) Thanking you in advance............... Vern

Comments

Musicvid wrote on 11/6/2020, 7:30 PM

Use the Support link at the top of this page if you purchased a retail version from Magix. All other inquiries, contact your vendor directly.

Vern-Bartley wrote on 11/6/2020, 8:10 PM

Thanks for the quick response. Yes, my purchase was with MAGIX Computer Products International Co. I will give the Support link a try.....Vern

Musicvid wrote on 11/6/2020, 8:25 PM

JFYI, this is a peer support area; we are users just like you. As such, we have no ability to act on your behalf, only to wish you a successful outcome.

EricLNZ wrote on 11/7/2020, 3:17 AM

@Vern-Bartley What exactly is the message you get when you enter your serial number? You would have received it in an email. If you still have the email try copy and paste instead of typing it. Also you would have received a different serial number for DVDA which came with VMS15 Plat. Check you aren't using that number by mistake.