Issue with importing media in new project

Andrw wrote on 6/9/2020, 6:32 AM

Hi everyone, this is my first post and I want to ask You for help. I have bought brand new Vegas Studio Platinuum 17 and instaled it ona my laptop Asus K56C with core i7 on Windows 10. Application opens correctly, and when I open Demo project included in application - it works perfectly, but when I want to set my own project and click to import media application turns off immedietly and npothing helps. Even Magix support team. Maybe it is easy to solve, maybe somebody met this problem and can help, please advice. Best regards Andrw

Comments

Steve Grisetti wrote on 6/9/2020, 7:44 AM

If you've got the off-the-shelf Asus K56c, you only have 4 gigs of RAM. If you're going to edit video, it might be worth spending a few dollars to replace that with its max load, which according to the online specs is 8 gig.

You should also go to the nVidia web site and download the GeForce experience software to ensure you have the latest drivers for your graphics card. That alone solves a lot more of these issues than you'd expect!

That said, where is the video you are trying to edit coming from? A camcorder? A phone? Another source? If things work fine with the demo media but the program crashes with yours, that's the first thing I'd look into.

Open one of your video clips in the free download MediaInfo. In MediaInfo, set View to Text and then copy the text from this report and paste it to this forum. Once we know the specs of this challenging video we'll better be able to advise you and troubleshoot your issues.

Andrw wrote on 6/9/2020, 9:18 AM

Hallo Steve, than you for advice. I put here screenshot with info how is my asus built

And below I paste txt from Mediainfo.

General
Complete name                            : C:\Users\mikso\Desktop\STUDIO\Vegas\SzkolaMuz\Jerzy Rudnicki_jeden.mov
Format                                   : MPEG-4
Format profile                           : QuickTime
Codec ID                                 : qt   0000.00 (qt  )
File size                                : 69.0 MiB
Duration                                 : 37 s 193 ms
Overall bit rate mode                    : Variable
Overall bit rate                         : 15.6 Mb/s
Encoded date                             : UTC 2020-06-04 18:00:12
Tagged date                              : UTC 2020-06-04 18:00:49
Writing library                          : Apple QuickTime
com.apple.quicktime.make                 : Apple
com.apple.quicktime.model                : iPhone SE
com.apple.quicktime.software             : 13.4.1
com.apple.quicktime.creationdate         : 2020-06-04T20:00:12+0200

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4
Format settings                          : CABAC / 1 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 1 frame
Format settings, GOP                     : M=1, N=30
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 37 s 193 ms
Bit rate                                 : 15.4 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Variable
Frame rate                               : 29.970 (29970/1000) FPS
Minimum frame rate                       : 28.571 FPS
Maximum frame rate                       : 30.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.248
Stream size                              : 68.5 MiB (99%)
Title                                    : Core Media Video
Encoded date                             : UTC 2020-06-04 18:00:12
Tagged date                              : UTC 2020-06-04 18:00:49
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 37 s 193 ms
Source duration                          : 37 s 245 ms
Bit rate mode                            : Variable
Bit rate                                 : 100 kb/s
Channel(s)                               : 1 channel
Channel layout                           : C
Sampling rate                            : 44.1 kHz
Frame rate                               : 43.066 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 456 KiB (1%)
Source stream size                       : 457 KiB (1%)
Title                                    : Core Media Audio
Encoded date                             : UTC 2020-06-04 18:00:12
Tagged date                              : UTC 2020-06-04 18:00:49

Other #1
Type                                     : meta
Duration                                 : 37 s 193 ms
Bit rate mode                            : Variable

Other #2
Type                                     : meta
Duration                                 : 37 s 193 ms
Bit rate mode                            : Constant

Thank You for advice.

Greetings Andrw

Andrw wrote on 6/9/2020, 9:22 AM

And here mediainfo file with mp4 wchic crashes my VSP:

General
Complete name                            : C:\Users\mikso\Desktop\STUDIO\Vegas\SzkolaMuz\IMG_9647 (online-video-cutter.com).mp4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/iso2/avc1/mp41)
File size                                : 34.2 MiB
Duration                                 : 37 s 222 ms
Overall bit rate                         : 7 701 kb/s
Writing application                      : Lavf58.29.100

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4
Format settings                          : CABAC / 4 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 4 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 37 s 200 ms
Bit rate                                 : 7 604 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 30.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.122
Stream size                              : 33.7 MiB (99%)
Title                                    : Core Media Video
Writing library                          : x264 core 152 r2854 e9a5903
Encoding settings                        : cabac=1 / ref=1 / deblock=1:0:0 / analyse=0x3:0x3 / me=dia / subme=1 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=0 / me_range=16 / chroma_me=1 / trellis=0 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=0 / threads=24 / lookahead_threads=4 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=1 / keyint=250 / keyint_min=25 / scenecut=40 / intra_refresh=0 / rc=crf / mbtree=0 / crf=23.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / pb_ratio=1.30 / aq=1:1.00
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 37 s 222 ms
Bit rate mode                            : Constant
Bit rate                                 : 93.1 kb/s
Channel(s)                               : 1 channel
Channel layout                           : C
Sampling rate                            : 44.1 kHz
Frame rate                               : 43.066 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 423 KiB (1%)
Title                                    : Core Media Audio
Default                                  : Yes
Alternate group                          : 1

 

Greetings Andrw

Musicvid wrote on 6/9/2020, 12:48 PM

I'm actually doing 4k 60p on an ASUS with 4GB memory.

 

j-v wrote on 6/9/2020, 1:00 PM

@Andrw  Although your computer is not so strong ( only two cores) it should be possible to use VMS 17 Pl for the files you showed. Maybe for the first file you have to set in Preferences / Deprecated Features that you can use the Quicktime plugin.

The second file must be possible and is possible on my installation. Maybe you can publish here the link to a small file of the same source, so we are able to download and test this on our installation. Put it on a service where we can download the original file, like Dropbox.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 581.29 and Intel UHD Graphics 630 with driver 26.20.100.7985
Vegas software: VP 10 to 23 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Andrw wrote on 6/10/2020, 1:44 AM

Hi

I received the instruction from MAGIX Support, which works for my mp4 files. It goes like this: "pressing "shift" key go to options/preferences and find So4, plugin and turn it off.

It helped with mp4, mov is not opening but it doesn't crash application any more.

3POINT wrote on 6/10/2020, 3:43 AM

Enabling QuickTime plugin in deprecated features just enables the possibility to render with QuickTime in the advanced rendering options and has nothing to do with the import of mov.files, by my knowledge.

 

 

Andrw wrote on 6/10/2020, 4:08 AM

Hi Theo, thank you for this tip.I would do this but I am not familiar with Vegas yet (I am sound engineer familiar with Pro Tools since 2005). If I could ask you to write step by stem how to enable this plugin it would be greate!

EricLNZ wrote on 6/10/2020, 4:58 AM

Top Menu. Options/Preferences

Andrw wrote on 6/10/2020, 5:41 AM

Greate!Thank you Eric now all works perfectly!!! My issue is closed!

So I just needed to turn off So4 pluin and turn on QT plug in in opt/prefs and all works good!

Best regards Andrw