Movie Studio 17 Platinum is muting all the sound on PC when launch

ZeffZane wrote on 4/28/2021, 9:17 PM

Hello,

since I upgraded from Movie Studio 16 Platinum Suite to Movie Studio 17 Platinum Suite, whenever I start new project or edit already created project it mutes all my sound in rest of programs. For example when I listen music on Youtube (Firefox, latest version), it mutes it until the moment when I close and start Firefox again. I use Movie Studio Platinum for years, I have started with 14 and never had issue when upgrading from lower to higher version until this upgrade from 16 to 17.

Do you have any idea how to fix this issue?
It's quite annoying to always restart applications which were already running before starting/editing already existing projects in Movie Studio.

Thank you very much in advance
Zeff

Comments

Musicvid wrote on 4/29/2021, 5:46 AM

Try choosing a different audio driver in Vegas Preferences.

ZeffZane wrote on 4/29/2021, 5:00 PM

I have noticed where is issue. When I have opened only one session of Movie Studio 17 it doesn't do this "audio mute", but once I start 2 sessions of Movie Studio 17 it starts muting all running programs that already use sound card and only way is to restart those applications or Firefox. To fix this "muting" problem is to restart fully PC and just run one session at a time. Sometimes I need to render multiple things at a time so it isn't great for me.

Does anyone has a solution for this please?
If I would use 1 session at a time, no issue, but with multiple sessions (launches), I have this muting issue...

@Musicvid I have tried to pick different Audio Driver preference in Movie Studio, currently having it on Windows Classic Wave Driver, still not helping...

Thanks in advance
Zeff

Musicvid wrote on 4/29/2021, 5:06 PM

Pick Mapper.

ZeffZane wrote on 4/29/2021, 5:15 PM

Pick Mapper.

Neighter "Microsoft Sound Mapper" nor "Direct Sound Surround Mapper" does not help, this time it mutes even if I have just one session 😕

ZeffZane wrote on 5/7/2021, 2:43 AM

Nobody? It's still happening, odd is that it's happening randomly for past and new projects. Sometimes it works fine, other times it doesn't work. In both cases I do same. 😕

Musicvid wrote on 5/7/2021, 8:33 AM

With any of the Mapper or ASIO drivers, this is not a known issue to us.

You can try posting your question on the Audio forum.

https://www.vegascreativesoftware.info/us/vegas-pro-forum/audio/

You may also contact Magix Support through the Support link at the top of the page.